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Director of Operations

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NTT DATA

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Location:
United Kingdom , London

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The purpose of the Director of Operations role is to lead a team in order to deliver seamless business operations across the business for efficient performance. The role involves managing business operations systems, data, insight and analytics, sales operations, staffing requirements, supply and demand, and operational support for service lines. The Director will also actively identify and facilitate productivity and efficiency opportunities.

Job Responsibility:

  • Deliver seamless business operations across the business for efficient performance
  • Manage Business Operations Systems, data, insight and analytics
  • Manage Sales Operations
  • Manage utilisation, satisfaction of staffing requirements and bench
  • Manage staffing supply & demand across the business for optimum capacity management including both in-year capacity management and strategic resource management
  • Manage Operational support for service Lines
  • Actively identify and facilitate productivity and efficiency opportunities
  • Lead and manage the UK Business Operations team
  • Overall responsibility for time management
  • Overall responsibility to lead a team in order to provide the business with workforce insights and analytics
  • Manage Sales Forecasts
  • Model Sales and workforce and anticipated revenue scenarios
  • Ensure that opportunities progress through the pipeline effectively and efficiently
  • Establish and champion a common sales culture across NTT DATA UK's sales teams
  • Overall responsibility for capacity management for the business
  • Work in partnership with SL Heads to manage and integrate strategic workforce planning requirements
  • Recruitment requirements, definition and planning
  • Supporting major projects through their lifecycle
  • Overall responsibility for resource management business-wide
  • Bench Management
  • Contractor management
  • Ensuring successful SL staff onboarding
  • Financial forecasting & Budget
  • Ensure internal stakeholders are working in close alignment
  • SL Operational Hygiene
  • Act as a champion and role model for the NTT DATA UK Vision & Values

Requirements:

  • Experience of working in: A services business
  • Multiple operating organizational structures
  • Operations delivery and business efficiency performance
  • Business profitability through effective supply and demand management
  • Experience and knowledge of process improvement techniques and proven experience of enhancing business performance through operational efficiency
  • Experience of understanding business requirements, translating into appropriate solutions and delivering within budget/timescales
  • Ability to develop comprehensive and complex operational and strategic plans
  • Analysis & Action: Ability to interpret complex data and provide analytical insight into business reporting
  • Can make evaluative judgments of both factual and qualitative information drawn from a variety of sources
  • Understanding of systems governance
  • Team Management: Experience of setting up or running a business operations and/or resourcing team
  • Has an excellent awareness of how to integrate, set targets, and co-ordinate activity across business units/work streams
  • Models exceptional organizational and time management skills
  • Other: A robust understanding of the mechanics and levers in a P&L
  • Budgeting and Cost Management
  • Understanding of HR policies and procedures
What we offer:
  • Tailored benefits that support physical, emotional, and financial wellbeing
  • Continuous growth and development opportunities
  • Flexible work options

Additional Information:

Job Posted:
May 14, 2026

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