This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Gigantic Playground, a CourtAvenue company, is a fast growing creative technology agency that creates immersive and interactive experiences that connect people, places, and products in extraordinary ways. Our unique experience + technology approach blends creativity, immersive storytelling, and product innovation to create dynamic experiences that captivate, engage and delight. As we continue to grow, we are seeking a Director of Operations to help lead the business with rigor, clarity, and momentum—ensuring the agency, our teams, and our clients are set up for long-term success. The Director of Operations plays a critical leadership role at Gigantic Playground, responsible for agency-wide operational excellence, financial performance, team resourcing, and delivery execution. This role blends strategic oversight with hands-on leadership, serving as a key partner to executive leadership, account teams, and clients alike.
Job Responsibility:
Own and manage agency-level P&L, including forecasting, margin management, utilization, and financial reporting
Lead resourcing strategy across disciplines, ensuring the right people are in place at the right time to support client and agency needs
Hands-on project management lead for complex, high-value engagements (not just overseeing but active PM)
Partner with department leads to ensure projects are scoped, staffed, and executed effectively
Manage Statements of Work (SOWs), contracts, change orders, and renewals in close collaboration with finance and legal partners
Establish and maintain operational processes (with focus on AI) that support scalable growth, delivery quality, and team health
Serve as a senior escalation point for client delivery, resourcing, and operational challenges
Align internal teams around priorities, timelines, and expectations across multiple concurrent initiatives
Drive continuous improvement across operations, delivery workflows, and financial performance
Requirements:
6–8+ years of experience in operations, delivery, or leadership roles within a digital agency, creative studio, or technology services provider
Direct experience managing multiple client engagements and internal teams simultaneously
Demonstrated experience with AI Tools, contract negotiation, SOW development, and change management
Familiarity with creative technology, digital products, or interactive experiences is strongly preferred
Bachelor’s degree in Business, Operations, Management, or a related field (or equivalent professional experience)
Experience working with senior clients and stakeholders in a client-services environment