Director of Operations

• Strategic Planning & Execution: Collaborate with senior leadership to define and implement long-term operational strategies
• Translate strategic plans into actionable operational initiatives
• Identify opportunities for process improvement and innovation
• Provides strategy and planning for upcoming launches
• Oversees quarterly scope planning
• Own special projects
• Full understanding of flex resourcing model
• Operational Management & Process Optimization: Oversee the development and implementation of operational processes and best practices
• Develop, implement, and monitor operational systems and processes
• Establish and maintain key performance indicators (KPIs)
• Manage procurement processes, resource allocation, and vendor relationships
• Ensure the right operational structures and roles are in play
• Work analytically & creatively across the portfolio
• Proven track record of integrating multiple studios in global locations
• Financial Oversight & Commercial Compliance: Work closely with finance to develop and manage operational budgets
• Ensure full compliance with all centralized financial procedures and policies
• Analyze financial information and operational data
• Technology & Infrastructure Leadership: Drive the adoption of best-in-class technologies and tools
• Act as a key business contact for technology and infrastructure teams
• Data & Performance Analysis: Own data capture and analysis
• Responsible for producing hindsight reports
• Team Leadership & Development: Provide strong leadership, guidance, and mentorship to operational teams
• Foster a culture of accountability, continuous improvement, and high performance
• Collaborate with Human Resources to develop and implement talent management strategies
• Lead operations status updates
• Champion Hogarth culture
• Stakeholder Management & Client Relations: Demonstrate strong cross-functional collaboration skills
• Act as a trusted advisor to clients on operational matters
• Serve as a key escalation point and senior contact for operational queries
• Compliance & Risk Management: Ensure adherence to industry regulations, company policies, and legal guidelines
• Identify and mitigate operational risks
• Develop and maintain the business continuity plan and strategy
• Directly intervene and manage the recovery plan whenever business-critical risks are identified
• Implement business continuity plan

• Bachelor’s degree in business administration, Operations Management, or a related field
• Master's degree (MBA) preferred
• Minimum of 10-12 years of progressive experience in operations management
• At least 5-7 years in a senior leadership role, preferably within an account-based organization, agency, or professional services environment
• Proven track record of successfully developing and implementing operational strategies
• In-depth knowledge of diverse business functions and principles, including finance, client services, project management, and human resources
• Strong understanding of data analysis and performance metrics
• Thorough working knowledge of high craft scaled production is essential
• Excellent organizational, leadership, and problem-solving abilities
• Outstanding communication, interpersonal, and negotiation skills
• Proficiency in business management software (e.g., ERP, CRM, project management tools)
• Ability to manage multiple priorities in a fast-paced, dynamic environment

Competitive benefits package