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We are hiring for a Director of Operations to join our leadership team Based at The Sheraton Grand London Park Lane Hotel - a Grand Experience Crafted in Mayfair. Rewards for work…Benefits for your lifestyle Part of Marriott International, the largest hospitality brand in the world - this means national and internal promotion opportunities for the right candidates. The sky is your limit here World class training and development programmes tailored to enhancing your skills and help you grow within the Marriott family. Annual Bonus Private medical care Enhanced pension contribution Work alongside some amazing talent - award winning, experienced hospitality professionals Discounted room nights & food and beverage - because your well-being means so much Complimentary laundry, free meals on duty Access to fabulous and flexible benefits to help you in and out of work When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Job Responsibility
Working closely with the hotels General Manager, this role functions as the strategic business leader of the property's Hotel Operations
Areas of responsibility include Food and Beverage, Front Office, Housekeeping, Guest Service Centre and Security
Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives
The position ensures Hotel Operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations
Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment.
Requirements
Degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
Extensive experience in the guest services, Food and Beverage, front desk, housekeeping, management operations, or related professional area.