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Shape the operational engine behind a high-touch, client-first wealth management firm. An established, fast-growing independent RIA is seeking a Director of Operations to lead the infrastructure, people, systems, and client service operations that power an exceptional client experience. This is not a back-office maintenance role. This is a seat at the table for someone who thrives on building, optimizing, leading teams, solving complexity, and creating scalable operational excellence within a sophisticated wealth management environment.
Job Responsibility
Lead and elevate operations & client service teams to deliver a seamless, high-touch client experience
Design and optimize firm-wide workflows, systems, and processes to improve scale and efficiency
Oversee the firm's technology ecosystem, integrations, and operational infrastructure
Manage key custodian relationships, with strong exposure to the Charles Schwab platform preferred
Partner with HR and Compliance consultants on recruiting, onboarding, employee development, and SEC compliance initiatives
Drive strategic operational projects that support firm growth and scalability
Requirements
5–7+ years of operational leadership experience within an RIA or wealth management firm
Strong experience with RIA operations, client service, and workflow management
Exposure to Charles Schwab Advisor Services or similar custodial platforms
A proactive, solutions-oriented mindset with strong emotional intelligence and leadership presence
Experience navigating CRM systems, reporting tools, and operational tech stacks
What we offer
Strong compensation + bonus potential
Rich healthcare benefits with strong employer coverage
401(k) match + profit sharing
VIP music festival tickets & team events
Collaborative, mission-driven culture with real flexibility
Shortened Fridays + early closure before market holidays