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Director of Operations

United States, San Jose · Job Posted June 10, 2026
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Job Description

Shape the operational engine behind a high-touch, client-first wealth management firm. An established, fast-growing independent RIA is seeking a Director of Operations to lead the infrastructure, people, systems, and client service operations that power an exceptional client experience. This is not a back-office maintenance role. This is a seat at the table for someone who thrives on building, optimizing, leading teams, solving complexity, and creating scalable operational excellence within a sophisticated wealth management environment.

Job Responsibility

  • Lead and elevate operations & client service teams to deliver a seamless, high-touch client experience
  • Design and optimize firm-wide workflows, systems, and processes to improve scale and efficiency
  • Oversee the firm's technology ecosystem, integrations, and operational infrastructure
  • Manage key custodian relationships, with strong exposure to the Charles Schwab platform preferred
  • Partner with HR and Compliance consultants on recruiting, onboarding, employee development, and SEC compliance initiatives
  • Drive strategic operational projects that support firm growth and scalability

Requirements

  • 5–7+ years of operational leadership experience within an RIA or wealth management firm
  • Strong experience with RIA operations, client service, and workflow management
  • Exposure to Charles Schwab Advisor Services or similar custodial platforms
  • A proactive, solutions-oriented mindset with strong emotional intelligence and leadership presence
  • Experience navigating CRM systems, reporting tools, and operational tech stacks

What we offer

  • Strong compensation + bonus potential
  • Rich healthcare benefits with strong employer coverage
  • 401(k) match + profit sharing
  • VIP music festival tickets & team events
  • Collaborative, mission-driven culture with real flexibility
  • Shortened Fridays + early closure before market holidays

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