Director of Operations Job at Pyramid Global Hospitality (Cleveland)

Director of Operations

Pyramid Global Hospitality

Location:
United States , Cleveland

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

50000.00 - 65000.00 USD / Year

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Job Description:

The Director of Operations is a key strategic leader responsible for overseeing the day-to-day performance of the resort’s Front Desk, Housekeeping, and Guest Operations. This role ensures seamless guest experiences, operational excellence, and alignment with the service culture and brand standards of IHG. The ideal candidate is a driven, hands-on leader who develops high-performing teams, elevates the guest journey, and consistently delivers strong financial and service outcomes across all Rooms Division touchpoints.

Job Responsibility:

Demonstrate positive leadership characteristics, which inspire employees to meet and exceed standards
Ensure appearance standards are maintained
Maintain work areas neat and organized
Manage hotel rooms division to ensure efficient and profitable operation
Promote employee empowerment
Report all unsafe conditions immediately
Select, train, supervise, schedule, develop, discipline, and counsel employees according to Davidson policies and procedures
Answer guest complaints and resolve problems
Assist in maintaining high safety awareness
Attend required meetings
Complete other duties as assigned by supervisor to include cross training
Delegate authority and assign responsibilities to department managers
Establish standards for performance, service, room rates and advertising
Inspect guestrooms, public areas for cleanliness and appearance
Allocate funds, authorize expenditures
Assist in managing attrition
Assist in planning budgets for all departments
Conduct performance appraisals
Facilitate rooms division meetings
Maintain inventory control procedures
Maintain MSDS control procedures for chemicals according to OSHA requirements
Produce monthly forecast of revenues, profitability
Oversee hotel in the absence of the General Manager
Prepare quarterly plans and actions
Prepare yearly revenue/expense projection, rolling forecast
Shop the competition annually
Other duties as assigned by GM

Requirements:

Bachelor’s degree, preferably in Hospitality Management
Minimum of 8 years of progressive growth in the Rooms Division operations
Excellent communicator, including written skills and the ability to speak in front of large groups of people
Competent leadership skills focused on directing and mentoring all departments towards achieving the resort’s customer service objectives
Working knowledge of all departments in the hotel
Experience to fill in for the Resort General Manager when needed
Experience in preparing hotel forecasts and working knowledge of all computer systems used to prepare and report financial results
Team player mindset that works closely with and supports all resort Division Heads and their teams

What we offer:

Comprehensive health insurance
Retirement plans
Paid time off
On-site wellness programs
Local discounts
Employee rates on hotel stays
Ongoing training and development opportunities

Additional Information:

Job Posted:
February 20, 2026

Employment Type:

Fulltime

Work Type:

On-site work

Pyramid Global Hospitality - All Job Offers

Job Link Share:

Director of Operations

Pyramid Global Hospitality

Location:
United States , Cleveland

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 20, 2026

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Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:February 20, 2026

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