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Strategic business leader responsible for Hotel Operations including Front Office, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance. Develops and implements property-wide strategies to deliver products and services that meet brand standards, target customer needs, ensure employee satisfaction, grow revenues, and maximize financial performance.
Job Responsibility:
Functions as the strategic business leader of property's Hotel Operations
Develops and implements departmental strategies
Ensures implementation of brand service strategy and initiatives
Ensures Hotel Operations meet brand standards
Targets customer needs
Ensures employee satisfaction
Focuses on growing revenues
Maximizes financial performance
Develops positive owner relations
Manages profitability and revenue goals
Leads operations and department teams
Manages guest experience
Conducts human resources activities
Requirements:
2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
4 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major
2 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
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