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Director of Operations

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Crothall Healthcare

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Location:
United States , Southington

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

90000.00 - 110000.00 USD / Year
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Job Description:

Crothall Healthcare, a Compass Healthcare company, provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 900 hospital partners across 46 states. Crothall has been recognized as one of Modern Healthcare’s Best Places to Work and Best Places to Work in Pennsylvania since 2013. Crothall has more than 32,000 team members, with core services include: Environmental Services, Patient Transportation, Patient Observation, Healthcare Facilities Management, Sterile Processing Services, and Ambulatory EVS. Learn more at www.Crothall.com. Working as a Director of Operations, responsible for leadership overseeing department managers of any of the following hospital departments depending on client need. The scope of the role could fall within one of these client services: Patient Transport, Environmental Services, Plant Operations and Maintenance, or Food and Nutrition.

Job Responsibility:

  • Monitors and holds departmental managers responsible for compliance with hospital policies, contractual provisions, procedures, and initiatives
  • Participates in various hospital departments and committees
  • Leads departmental managers to implement strategies and execute plans to optimize the long term relationship between the company and the client
  • Initiates strategic processes that address continuously measurable improvements in service
  • Works with department heads to address productivity, operational performance, staff retention and engagement
  • Holds management teams accountable for compliance with HR policies and procedures to include benefits, vacations, facilitation of evaluations, EEOC, and compliance with all regulatory agencies
  • Assures that the highest standards of service are provided with a focus on patient satisfaction

Requirements:

  • BS/BA in Management or equivalent work experience required
  • At least 5 years of operations/management experience
  • Strong background in a leadership role with exposure to contract management, customer service, and people development
  • Must be self-directed with a strong sense of urgency and understand the importance of cooperation and team support
  • A high energy level with a strong work ethic and high expectations for performance, reflecting a style that is focused, consistent, fair, and approachable
  • Able to work with diverse populations (staff, patient, hospital) under difficult and stressful situations
  • Must exhibit strong communication, presentation, and listening skills to ensure collaboration between company and hospital departments
  • Ability to maintain organization in a changing environment
  • Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook
What we offer:
  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Flexible Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)
  • Paid Parental Leave
  • Personal Leave

Additional Information:

Job Posted:
March 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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