Director of Operations, Venues Job at Encore Global (Orlando)

Venue Partnerships Director

The Venue Partnerships Director leads the day-to-day execution of SpotHero’s ven...

Location

United States , Chicago; New York; Seattle

Salary:

144000.00 - 180000.00 USD / Year

SpotHero

Expiration Date

Until further notice

Requirements

7–10 years of experience in partnerships, business development, or account management within sports, live events, entertainment, or marketplace technology
Demonstrated ability to develop and close complex venue or enterprise deals and deliver against revenue targets
Strong commercial acumen: pipeline management, forecasting, ROI modeling, and collaboration with Finance on deal structures
Excellent communication and executive presence
able to influence internal and external stakeholders, including C-level executives
Detail-oriented and process-minded, with experience using CRM tools (e.g., Salesforce) for forecasting and reporting

Job Responsibility

Own a portfolio of venue prospects and partners
create and execute account plans that ladder up to department goals
Build, progress, and forecast a balanced pipeline (from major strategic targets to scalable long-tail opportunities), maintaining excellent CRM hygiene and predictable coverage
Lead mid-to-large deal cycles end-to-end
support leadership on the most complex or high-value negotiations (distribution, official inventory, product integrations)
Drive renewals and expansions with current partners
identify optimization opportunities with Supply/Revenue and Marketing to improve utilization and revenue yield
Operationalize the venue playbook: refine pitch materials, value propositions, and repeatable processes for prospecting, discovery, ROI modeling, and close
Partner cross-functionally with Finance, Product, Marketing, and Operations to scope solutions, quantify impact, and ensure seamless launch and performance
Monitor competitive landscape and market trends

What we offer

We cover a generous portion of Medical, Dental and Vision Premiums
company-sponsored Life Insurance
a 401(k) with match and immediate vesting
comprehensive leave policies
Flexible PTO policy and outstanding work/life balance
Grubhub weekly lunch stipend for in office days
Udemy and Personal Learning Budget
Annual parking stipend
The opportunity to collaborate with fun, innovative, and passionate people in a casual yet highly productive atmosphere
Our commitment to allyship

Fulltime

General Manager, 585 Arts

The General Manager, 585 Arts, will oversee the business aspects of a new perfor...

Location

United States , Cambridge

Salary:

135000.00 - 145000.00 USD / Year

Arts Consulting Group

Expiration Date

Until further notice

Requirements

Five to eight years of progressive experience in venue management and operations
Strong track record of leadership in a dynamic, multi-stakeholder environment
Deep understanding of earned income strategies, operational systems, event logistics, financial oversight, and vendor coordination
Experience managing cross-functional teams, implementing infrastructure and processes, and aligning day-to-day operations with long-term strategic goals
Strong organizational, communication, and project management skills
Collaborative, service-oriented mindset
Expertise with venue development or ramp-up, capital project coordination, and public-private partnerships is deeply appreciated
Familiarity with event and rental related software systems
Commitment to equity, access, and inclusive leadership
Ability to foster a culture of transparency, responsiveness, and professionalism

Job Responsibility

Drive the final planning to launch the new performing arts complex, designing robust operation systems, policies, and workflows
Coordinate plans with landlord property management to open the venue
Manage launch timelines and track milestones
Ensure venue operations are based on industry best practices and are fully compliant with laws, regulations, and insurance requirements
Complete the recruitment and hiring of venue personnel
Establish and monitor cost recovery models and fee structures
Lead rental program communications effort in collaboration with the marketing team
Develop and implement systems for scheduling, event coordination, service agreements, production logistics, and vendor management
Partner with finance staff to budget, manage, and track earned income and expenses
Supervise the directors of production and audience services

What we offer

Paid vacation, sick, and personal time
10 paid holidays
Health, dental, and life insurance
Flexible SIMPLE Cafeteria spending account
Long-term disability
403(b) retirement plan

Fulltime

Account Director

We are looking for a dynamic, commercially astute Account Director to lead opera...

Location

United Kingdom , London

Salary:

100000.00 GBP / Year

Troika Recruitment

Expiration Date

Until further notice

Requirements

Experienced at senior management level within large, multi-site hospitality operations – ideally elite sports, stadia or public catering venues
Financially astute, with extensive experience managing budgets, forecasts and delivering against performance KPIs
Commercially minded, with a track record of driving sales performance and organic growth
A natural leader and mentor, able to develop high-performing teams and a positive workplace culture
Confident engaging at senior level with both clients and internal stakeholders
Well-versed in industry best practice on health and safety, compliance and contract governance
Calm under pressure, adaptable and solutions-focused in a high-energy environment
Motivated by delivering exceptional experiences and creating spaces where both guests and teams can thrive

Job Responsibility

Providing strategic leadership across multiple venues, ensuring alignment with business objectives and client expectations
Building and developing high-performing onsite teams, fostering a collaborative and positive culture
Overseeing all aspects of financial performance, including budgets, cost control and P&L accountability
Acting as the face of the business for clients, nurturing long-term relationships and driving retention
Supporting sales teams to develop pipelines and convert opportunities to achieve revenue targets
Ensuring best-in-class service delivery across all sites, championing innovation and continuous improvement
Embedding a culture of safety, compliance and Zero Harm, with rigorous adherence to health, safety and licensing standards
Promoting sustained improvement plans and leading recognition initiatives to celebrate success

New

Operations Manager - Venue

Reporting to the Director of Event Technology, the role of the Operations Manage...

Location

Australia

Salary:

Not provided

Encore Global

Expiration Date

Until further notice

Requirements

Previous experience in a similar role
Background in Production (highly desirable)
Proven experience working with multiple stakeholders
Excellent oral and written communication skills
Highly developed customer service skills
Time management skills
the ability to manage multiple and competing deadlines
Excellent decision making skills

Job Responsibility

Establish and monitor reporting systems for labour efficiency metrics within each venue business unit and review these metrics to identify trends
Make recommendations on operational changes that increase the efficiency and effectiveness of labour planning and allocation
Identify opportunities for continuous improvement of the operational procedures
Monitor the allocation of all billing codes and systems compliance for all Encore venues
Co-ordinate in conjunction with the L&D Team a training program that meets the requirements of the business and delivers consistency of service and reporting
Contribute to the tendering process via compilation of sales and billing information and assessment of labour resources to manage the venue
Co-ordinate and maintain reports of operational inspections of all contracted venues which are to be conducted on a half yearly basis
Provide data to assist each Operations Director and Area Director to establish the budget for each venue annually
Make recommendations for capital expenditure within venues to the Technology Team
Work with the Technology team on the co-ordination of installation projects and venue upgrades

What we offer

Great Place To Work certification
Diversity, equity, and inclusion programs
Wellness initiatives
Ample opportunities for career progression and professional growth
Commitment to sustainability initiatives
Salary packaging options
Comprehensive insurance options
Generous PTO
Company-matching 401(k)

Fulltime

Director, Event Technology I

The Director, Event Technology I (DET I) is responsible for achieving the revenu...

Location

Canada , Markham

Salary:

60000.00 - 70000.00 USD / Year

Encore Global

Expiration Date

Until further notice

Requirements

High School Diploma is required
3+ years of audio visual experience
1+ years of supervisory experience
2+ years of customer service or hospitality experience is preferred
Sales experience is a plus
Working knowledge of audio visual equipment in a live show environment
Proficiency with the use of computer hardware
Proficiency with computer software and programs, including the Internet and Microsoft Office
Effective leadership abilities and customer satisfaction focus
A valid driver’s license is required for team members who may operate Company vehicles

Job Responsibility

Drive Results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures
Achieve ENCORE’s financial goals for the location(s) by effectively managing labor, equipment sub-rentals and other costs
Understand and utilize operational and financial reports and completes standard and ad hoc reports accurately and on time
Utilize the Company billing system to coordinate invoicing activities and makes certain that billing is reviewed and approved by clients
Complete the sales forecast at home location, ensuring they are accurate and submitted timely
Participate in business review presentations as needed, in collaboration with regional management
Review and manage location P & L and develops action plans to address deficiencies/grow the business
Confirms venue partners process all payments to ENCORE in a timely basis
Perform daily floor operations including scheduling and equipment setups, operation, and strikes
Ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the venue

What we offer

comprehensive insurance options
generous PTO
company-matching 401(k)

Fulltime

New

Director, Event Technology II

The Director, Event Technology II (DET II) is responsible for achieving the reve...

Location

United States , San Francisco

Salary:

85000.00 - 99105.00 USD / Year

Encore Global

Expiration Date

Until further notice

Requirements

Bachelor’s degree is preferred or equivalent experience
3+ years of audio-visual experience
2+ years of operations/supervisory experience
3+ years of customer service or hospitality experience is preferred
Sales experience is a plus
Working knowledge of audio-visual equipment in a live show environment
Proficiency with the use of computer hardware
Proficiency with computer software and programs, including the Internet and Microsoft Office
Effective leadership abilities and customer satisfaction focus
A valid driver’s license is required for team members who may operate Company vehicles

Job Responsibility

Drive Results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures
Achieve Encore’s financial goals for the location(s) by effectively managing labor, equipment sub-rentals and other costs
Understand and utilize operational and financial reports and completes standard and ad hoc reports accurately and on time
Utilize the Company billing system to coordinate invoicing activities and makes certain that billing is reviewed and approved by clients
Complete the sales forecast at home location, ensuring they are accurate and submitted timely
Participate in business review presentations as needed, in collaboration with regional management
Review and manage location P & L and develops action plans to address deficiencies/grow the business
Confirms venue partners process all payments to Encore in a timely basis
Perform daily floor operations including scheduling and equipment setups, operation, and strikes
Ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the venue, and in accordance with brand standards

What we offer

comprehensive insurance options
generous PTO
company-matching 401(k)

Fulltime

Events & Office Admin Manager

Managing and running LHH’s busy internal event schedule. Maintaining a safe, pos...

Location

United Kingdom , London

Salary:

Not provided

LHH

Expiration Date

Until further notice

Requirements

Experience of event management essential
Experience with office/property management and health & safety required
Demonstrable track record of excellent organisation skills with the ability to multitask, prioritise and think under pressure, and a strong track record of meeting deadlines
An instigator of change – someone that doesn’t stand still and constantly strives for the best, someone who makes it happen!
True professionalism – creating a consistent excellent first impression
Positive 'Yes! Can do' attitude
Reliable
Effective communication skills and an excellent telephone manner with all levels of candidates
Be able to keep calm when faced with an ever-changing workload and operating in a highly pressured environment
A creative thinker – someone that is going to bridge the gap between staff and candidate liaison.

Job Responsibility

Full management of internal LHH events, including creative concepts and overall project management, attendees, venue hire, planning, setup, catering, suppliers, and onsite co-ordination
Day to day facilities management of the UK & I property portfolio, to ensure the smooth running of an office. Ensure that the candidate and staff experience in office is exceptional with all facilities working as expected and compliantly
Ensure office compliance with LHH and Adecco Group policies, health & safety and managing property and day to day office budgets in line with targets set
Manage supplier relationships, including the event suppliers, building managers/landlords, maintenance, catering, production, cleaning, printers, engineers etc.
Management of office room booking software
Admin support to the Director of Operations for general duties & diary management
Oversee stock control, replenishment, ordering and distribution of delivery materials, kitchen provisions and office supplies within the 2 Harewood Place office for candidates and staff
Feedback to the wider business to provide improvement ideas and suggestions to relevant colleagues on office and event matters
Respond immediately and appropriately to any complaints and/or breaches in health & safety, candidate experience and escalate notable issues as a matter of priority to the Director of Operations, and/or Adecco Compliance
Ad hoc support to the Marketing Director with various external client events, such as venue sourcing, catering, AV suppliers, minimal on-the-day support, etc.

What we offer

Flexible working model
Private medical insurance (PMI)
Group personal pension plan
Career support for family and friends
25 working days paid holiday with the opportunity to buy extra days off each year
So much more!

Fulltime

New

Director, Event Technology I

The Director, Event Technology (SNE) is responsible for achieving the revenue an...

Location

United States , San Antonio

Salary:

43304.00 - 56296.00 USD / Year

Encore Global

Expiration Date

Until further notice

Requirements

Bachelor’s degree is preferred or equivalent experience
3+ years of audio visual experience
1+ years of supervisory experience
2+ years of customer service or hospitality experience is preferred.
Sales experience is a plus
Working knowledge of audio visual equipment in a live show environment
Must be able to successfully complete Level 3 Skills training
Proficiency with the use of computer hardware
Proficiency with computer software and programs, including the Internet and Microsoft Office
Effective leadership abilities and customer satisfaction focus.

Job Responsibility

Develop and maintain strong relationships with clients at all levels of their organization and provide outstanding customer service while focusing on customer retention.
Services events and act as a point of escalation when needed.
Identify key issues and decision makers that will influence the contract renewal and leverage all available internal resources to facilitate the planning effort for renewing existing business.
Consults with Venue Sales Leadership on sales strategies
Participates in business review presentations.
Drive Results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures in accordance with the company’s standard operating procedures.
Achieve Encore’s financial goals for the location(s) by effectively managing labor, equipment sub-rentals and other costs.
Understand and utilize operational and financial reports and completes standard and ad hoc reports accurately and on time.
Utilize the Company billing system to coordinate invoicing activities and makes certain that billing is reviewed and approved by clients.
See the Big Picture by completing the sales forecast at home location, ensuring they are accurate and submitted timely.

What we offer

comprehensive insurance options
generous PTO
company-matching 401(k)

Fulltime

Director of Operations, Venues

Encore Global

Location:
United States , Orlando

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 01, 2026

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