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Director of Operations, Venues

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Encore Global

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Location:
United States , Orlando

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

50993.00 - 66291.05 USD / Year
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Job Description:

Responsible for supporting the Director, Event Technology with all audio-visual services duties in locations producing greater than three million dollars in revenue. Acts as a liaison between the Operations and Sales teams. Maintains a profitable location while controlling costs and achieving the overall goals of the organization.

Job Responsibility:

  • Directs the operations team on daily equipment setups and strikes
  • Ensures appropriate business levels will be accommodated by scheduled staff members and delegates tasks appropriately
  • Mentors and supervises operational staff to provide outstanding customer service, ensuring that room sets are completed according to the company’s standards
  • Establishes excellent working relationships with hotel/resort staff and executives, team members, neighboring locations, and all vendors
  • Utilizes the billing system to coordinate invoicing activities and ensures accuracy
  • Ensures that inventory control procedures are followed to maintain proper inventory levels while also maintaining safety, security, and quality assurance of all gear
  • Manages the on-site equipment inventory and sources internal gear from other locations before sub-renting externally
  • Ensures that all equipment and services are delivered on time, in good working condition and as specified by clients and the hotel
  • Keeps the inventory in good working condition and acts quickly to have gear repaired as necessary
  • Researches and remains current on new technology and equipment to purchase
  • Maintains a positive employee relations environment for all Audio Visual and Business Center (if applicable) team members
  • Manages staff to support the growth of the business and accomplish the organizational goals
  • Provides focused and continued coaching to develop the skills of team members
  • Manages human resources activity including selection, performance management, and training and development
  • Portrays a polished, professional image according to the guidelines in the Employee Guide and/or hotel standards and ensures the team adheres to the same standards
  • Ensures employees are properly trained in all areas
  • Supports property-wide training programs including but not limited to OSHA, Safety, Educational and Employee Enhancement programs
  • Provides mentoring and coaching to assure the continual development of team members
  • Trains technical staff and models appropriate use of all technical equipment
  • Recommends team members for additional training opportunities as needed

Requirements:

  • High School Diploma is required
  • Bachelor’s degree is preferred
  • 3+ years of audio-visual experience
  • 1+ years of supervisory experience
  • Working knowledge of audio-visual equipment in a live show environment
  • Experience handling pre-planning and operations of large audio-visual events
  • Proficiency with the use of computer hardware
  • Proficiency with computer software and programs, including the Internet and Microsoft Office
  • Effective leadership abilities and customer satisfaction focus
  • A valid driver’s license is required for team members in positions that operate Company vehicles
What we offer:
  • Comprehensive insurance options
  • Generous PTO
  • Company-matching 401(k)

Additional Information:

Job Posted:
March 01, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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