Director of Operations Support Job at Lawrence Harvey

Senior Director of Support

Lead and scale global customer support organization at PagerDuty, developing vis...

Location

United States , San Francisco

Salary:

164000.00 - 276000.00 USD / Year

PagerDuty

Expiration Date

Until further notice

Requirements

10+ years of experience in customer support or customer success
At least 5 years in a senior leadership role
Experience with AI/automation in support - prefer AgentForce
Proven track record of building and scaling global support teams in a SaaS or technology environment
Strong analytical skills and experience with support metrics, reporting, and tools (e.g., Zendesk, Salesforce, etc.)
Excellent communication, leadership, and people management skills
Experience driving cross-functional initiatives and influencing at all levels of the organization
Passion for customer experience and a deep understanding of customer support best practices
Bachelor's degree required
advanced degree preferred

Job Responsibility

Develop and execute the global support strategy aligned with company goals and customer needs
Lead change management initiatives with emphasis on leveraging AI and automation
Lead, mentor, and grow a high-performing team of support managers and professionals across multiple regions and time zones
Drive operational excellence through process optimization, technology adoption, and data-driven decision making
Define and track key performance indicators (KPIs) to measure team performance, customer satisfaction (CSAT), and operational efficiency
Partner with Product, Engineering, Sales, and Customer Success to ensure seamless customer journey
Oversee support channels (email, chat, phone, self-service, etc.) and ensure consistent service delivery
Champion the voice of the customer internally
Manage support budgets, headcount planning, and vendor relationships
Ensure compliance with relevant regulations and standards (FedRAMP, GDPR, SOC2)

What we offer

Comprehensive benefits package from day one
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
Paid volunteer time off: 20 hours per year

Fulltime

Director, Operational Governance

Strategic leader responsible for establishing and maintaining operational discip...

Location

United States , Charlotte

Salary:

Not provided

Brightspeed

Expiration Date

Until further notice

Requirements

Bachelor’s degree required (Business, Operations, or related field preferred)
Minimum of 5 years of program or project leadership experience
10+ years of experience in the telecommunications industry supporting business operations
Proven experience leading operational governance and strategic program offices
Expertise in communication, change management, and staff development
Strong project and program management abilities, including building methodologies and tools
Experience with Lean, Six Sigma, or other process improvement frameworks
Strong business acumen with the ability to analyze complex data and drive strategic outcomes
Ability to manage multiple priorities and synthesize business needs into actionable strategies
High emotional intelligence, with strong interpersonal and stakeholder management skills

Job Responsibility

Define and implement the company’s operational governance framework, including decision rights, performance standards, and reporting structures
Establish and maintain policies, procedures, and control mechanisms to ensure operational compliance, consistency, and efficiency
Partner with executive leadership to prioritize strategic initiatives and allocate resources effectively across business units
Lead regular operational review cycles and governance forums to ensure alignment with corporate goals and risk management protocols
Build and lead a high-performing PMO responsible for planning, executing, and delivering enterprise-wide projects and transformation programs
Develop standardized project management methodologies, templates, and tools based on best practices (e.g., PMI, Agile, or hybrid frameworks)
Oversee project portfolio management, ensuring initiatives are aligned with strategic priorities and deliver measurable value
Monitor project health, budgets, timelines, and risks, providing executive-level reporting and escalation management
Coach and mentor project managers to strengthen execution capabilities and foster a culture of accountability and delivery excellence
Collaborate with Operations, Finance, IT, and other functional leaders to drive process optimization and operational efficiency initiatives

What we offer

competitive medical, dental, vision, and life insurance
employee assistance program
401K plan with company match
host of voluntary benefits

Fulltime

Operations Director

A fast-growing construction equipment rental company is seeking an experienced O...

Location

United States

Salary:

140000.00 - 170000.00 USD / Year

Alfa-Executive Solutions

Expiration Date

Until further notice

Requirements

Proven operational leadership experience in construction equipment rental, heavy equipment, or related industries
Strong understanding of fleet management, logistics, and maintenance operations
Demonstrated ability to lead multi-site teams and standardize processes
Excellent problem-solving, communication, and change-management skills
Results-driven, safety-focused, and comfortable in a fast-paced environment

Job Responsibility

Oversee day-to-day operations, fleet management, and service delivery across all branches
Improve operational processes, rental readiness, maintenance standards, and asset utilization
Lead and mentor branch managers and operational teams to achieve performance targets
Ensure compliance with safety, regulatory, and quality standards
Drive customer satisfaction through reliable equipment availability and responsive support
Support network growth, branch expansion, and operational integration

Director, Sales Operations

We’re hiring a leader of Sales Operations to help unlock our next phase of growt...

Location

United States

Salary:

200000.00 - 250000.00 USD / Year

Hightouch

Expiration Date

Until further notice

Requirements

8+ years of experience in Sales Operations, Revenue Operations, or related GTM Ops roles, ideally in Enterprise SaaS
5+ years in people management preferred
Proven track record of supporting enterprise sales motions (large ACVs, complex deal cycles, multi-stakeholder environments)
Deep expertise in sales planning (capacity modeling, territory design, quota setting), pipeline management and forecasting, and sales productivity improvement
Equally strong as a strategic thinker and a hands-on builder
comfortable navigating ambiguity and driving clarity in fast-paced environments
Proficiency with Salesforce

Job Responsibility

Partner with the sales leadership team to support a fast-growing sales organization and enable higher performance across teams
Drive sales planning processes in close collaboration with Revenue Operations leadership, including capacity modeling, territory management, and quota allocation
Support sales forecasting in close partnership with the Head of Revenue Operations, driving accuracy and predictability
Develop, own, and continuously iterate on data sets, reports, and insights that enhance GTM productivity and efficiency
Collaborate cross-functionally with GTM teams (Sales, SDR, Marketing, Solutions Engineer, Partnerships) to ensure alignment on strategy and execution

What we offer

Meaningful equity compensation in the form of ISO options
offer early exercise and a 10 year post-termination exercise window

Fulltime

Director, Revenue Operations

Babylist Media is transforming its operating model to support long-term, scalabl...

Location

United States

Salary:

171976.00 - 206371.00 USD / Year

Babylist

Expiration Date

Until further notice

Requirements

10+ years of experience in advertising or media revenue operations, sales operations, or GTM operations, with deep expertise in architecting scalable operating systems
Significant experience within media or advertising ecosystems, including working with publishers, advertisers, or ad-tech platforms
4+ years of proven leadership experience building and managing high-performing teams
Hands-on experience building, launching, and managing ad-server programs, including implementation, optimization, and ongoing governance
Strong analytical, financial, and operational acumen, with the ability to translate complex business needs into clear, scalable processes and systems
Deep understanding of revenue funnels, forecasting, pipeline management, and sales processes
Experience leading commission planning, territory design, and quota-setting processes
Excellent communication skills, with experience presenting recommendations and insights to executive leadership
A builder mentality—comfortable operating in ambiguity, creating structure, and scaling for future growth
Bias toward action, continuous improvement, and high-quality execution

Job Responsibility

Manage and develop teams across Media Strategy and Ad Operations for both onsite and offsite channels
Oversee rate card strategy, pricing architecture, and new media product development to maximize yield and sell-through efficiency
Oversee inventory management and yield optimization across all media products, maximizing sell-through rates while protecting margin
Lead KPI tracking, forecasting, performance reviews, and GTM experiment design
Lead annual planning and quarterly forecasting across GTM functions in partnership with Finance, building accurate pipeline and revenue models that inform both short- and long-term strategic decisions
Lead Ad Operations teams through the transition from site-served campaigns to a fully integrated ad server model (Koddi) across onsite, including campaign trafficking, pacing, optimization, and reconciliation workflows and future business scenarios
Serve as system owner for Boostr and Koddi, managing architecture, permissioning, and reporting integrity
Manage Asana workflows and efficiency with cross-functional partners for campaign tracking and project management
Improve revenue funnel efficiency through optimized lead flow, territory design, and sales processes
Partner with Finance and Accounting on revenue actualization, monthly billing, and ensuring accurate revenue recognition processes

What we offer

Company-paid medical, dental, and vision insurance
Retirement savings plan with company matching and flexible spending accounts
Generous paid parental leave and PTO
Remote work stipend to set up your office
Perks for physical, mental, and emotional health, parenting, childcare, and financial planning
Competitive salary with equity and bonus opportunities

Fulltime