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Director of Operations Instructional Design

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Location:
United States of America

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Category:

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Contract Type:
Not provided

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Salary:

80000.00 - 135000.00 USD / Year

Job Description:

Lead the design, development, and continuous improvement of digital learning experiences that prepare more than 150 members of our Operations team to deliver exceptional support to our customers throughout their journey.

Job Responsibility:

  • Develop and deliver training, templates, and artifacts
  • Establish the Learning Experience Design COE to define standards, templates, and processes
  • Partner with business leaders to ensure learning programs are measurable and linked to performance outcomes
  • Anticipate future learning needs
  • Leverage AI technologies to develop learning solutions
  • Ensure all artifacts are ADA compliant
  • Deliver strategies that connect learning programs to business results
  • Establish and monitor key learning performance metrics
  • Implement feedback loops to gather user insights
  • Maintain governance processes for content updates

Requirements:

  • 5+ years of experience in digital training program design
  • Expertise in digital learning
  • Proficiency in tools like Articulate Storyline 360 and Adobe Captivate
  • Knowledge of instructional technologies
  • Excellent verbal and written communication skills
  • Adept problem-solving skills
  • Authorization to work in the United States
  • A passion for supporting educational and career opportunities for millions of students
  • Excellent PowerPoint, Word, and Excel skills
  • The ability to travel 4-6 times a year

Nice to have:

Experience providing digital learning to K-12 educators

Additional Information:

Job Posted:
January 07, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Job Link Share:

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