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Director of Operations – Community Services

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Compass Associates

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Location:
United Kingdom , West Midlands

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Category:
-

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Contract Type:
Not provided

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Salary:

85000.00 - 90000.00 GBP / Year
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Job Description:

We’re supporting a well-established healthcare organisation delivering NHS-partnered elective and community care services across multiple regions. With ambitious growth plans and a commitment to innovation, the organisation is seeking a Director of Operations to lead a critical part of the business and drive operational excellence. This newly created, senior role offers an exciting opportunity to shape the operational function, embed best practice, and influence strategic decision-making. You will report directly into the Executive team and be responsible for leading large multidisciplinary teams, improving service performance, and ensuring sustainable growth.

Job Responsibility:

  • Take full accountability for the end-to-end delivery of elective and community care services commissioned through NHS partnerships
  • Lead large, geographically dispersed clinical and operational teams through senior managers and heads of service
  • Ensure safe, compliant, and efficient service delivery aligned with NHS standards and contractual commitments
  • Maintain a visible presence, engaging with frontline teams to understand current operations and identify improvement opportunities
  • Lead operational transformation programmes to support sustainable growth without proportional cost increases
  • Identify and address legacy processes, operational inefficiencies, and capacity constraints
  • Drive adoption of technology-enabled solutions to improve workforce planning, scheduling, and patient experience
  • Support and deliver projects to optimise patient pathways, service access, and operational workflows
  • Oversee workforce planning across salaried and contractor models
  • Optimise rostering, capacity planning, and resource allocation
  • Work closely with patient experience teams to enhance service delivery, reduce inefficiencies, and improve patient access
  • Collaborate on initiatives to modernise contact centre operations and partner-delivered services
  • Partner with Commercial and Executive colleagues on mobilisation of new contracts, renewals, and service expansions
  • Provide operational insight to strategic and commercial decision-making
  • Ensure operational readiness for new services and increased patient demand
  • Ensure compliance with CQC standards, NHS requirements, and internal governance frameworks
  • Monitor and report on KPIs, service performance, and operational dashboards
  • Build and maintain strong relationships with commissioners, system partners, and internal stakeholders
  • Act as a visible, credible senior leader within the organisation and externally

Requirements:

  • Significant senior operational leadership experience within NHS-partnered or independent healthcare services, including elective or community pathways
  • Experience managing large, complex multidisciplinary teams
  • Strong track record in workforce planning, scheduling, and operational optimisation
  • Demonstrated experience driving change and transformation in fast-growth or mature organisations
  • Commercial awareness and ability to operate alongside senior commercial and executive colleagues
  • Comfortable operating in fast-paced, high-growth, and change-led environments

Nice to have:

  • Experience in high-volume outpatient or elective specialties
  • Exposure to contact centre or patient experience functions at scale
  • Experience implementing technology-enabled transformation or service improvement initiatives
What we offer:
  • Performance-related bonus
  • Hybrid working with regional travel to operational sites
  • A genuinely senior, autonomous leadership role with significant influence over strategy and delivery
  • Opportunity to lead and shape a major operational division within a high-growth healthcare provider
  • Exposure to executive decision-making and long-term career progression
  • A values-driven organisation committed to innovation, service quality, and sustainable growth

Additional Information:

Job Posted:
January 06, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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