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Director of Operational Risk Management

India, Gurugram · Job Posted March 21, 2026
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Job Description

The Director – Operational Risk Management will be part of the GRC organization. The incumbent will help support risk governance and oversight activities and build and lead a world class team of professionals to support and analyze financial and regulatory reporting risk to AXP. The team will assist in independent testing of different reporting processes in creation of regulatory and financial reports. The incumbent will lead a team of 12 risk professionals in India and will be responsible for helping operationalize an independent risk management framework to provide oversight on important regulatory reporting processes. Team will be responsible to create an oversight framework to independently validate accuracy and consistency, improving overall reporting processes inclusive of intake, analysis, and review of financial and regulatory reporting interpretative items. The role will include providing effective challenge to and independent testing of US regulatory reporting processes that manage and deliver key financial and regulatory reporting filings.

Job Responsibility

  • Create, support, and manage the execution of the second line oversight framework for effective challenge to front line processes and activities in accordance with the applicable risk management policies, consistent with enterprise risk and operational risk program procedures
  • Lead a team of risk managers and perform independent testing activities to validate the accuracy, interpretation and documentation of reporting instructions to ensure reporting requirements are met and appropriate data elements are captured and adhered to
  • Perform specialized risk reviews and ongoing monitoring activities on important financial reports and regulatory reports required by the regulators
  • Support the creation of an ongoing monitoring program including Risk Appetite metrics for the key reporting processes in AXP and other Key Risk Indicators
  • Track and monitor risk metrics to provide regular updates to senior management, risk committees and the Board
  • Communicate effectively with all stakeholders and senior leaders in reporting units
  • Ensure regulatory compliance and manage regulatory relationship and exams for safety & soundness related applicable regulations

Requirements

  • 8+ years of experience in risk management or a similar role
  • Enthusiastic people leadership, with the ability to develop, engage, and empower colleagues and help build a highly effective, inclusive culture
  • Post Graduate degree, CPA/Chartered Accountant, or similar qualification, with an in-depth knowledge of U.S. Regulatory and US GAAP requirements is must
  • Proven people leadership experience and ability to attract, engage, and retain high caliber global talent
  • Prior Regulatory/Federal Reserve/SEC/External Reporting and banking/financial services experience strongly preferred
  • Strong technical and analytical skills with the ability to apply both quantitative methods and business skills to create insights and drive results
  • Ability to translate complex and disparate information to develop a comprehensive and cohesive conclusion for colleagues, business partners, and senior leaders
  • Ability to lead across a matrix organization engaging with business partners, functional owners, capabilities, controllership teams and external vendors
  • Excellent written and verbal communications with ability to communicate complex concepts in simple terms
  • Rigorous and analytical approach to problem-solving, decision-making, and prioritization collaboration across teams/geographies
  • Proactive in identifying issues, delivering and escalating key findings, and advising on recommended solutions to correct issues or mitigate risks

What we offer

  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

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