Director of Operational Excellence, AI Strategy & Business Innovation

We’re looking for a Director of Operational Excellence to lead a high‑impact team within our AI Strategy & Business Innovation (AISBI) orgaization that turns AI strategy into disciplined execution at scale. This role sits at the center of how we plan, govern, and operationalize AI delivery across the business — translating ambition into clarity, rigor, and measurable outcomes. This is a people-leader role, responsible for building, leading, and developing a multidisciplinary team of individual contributors across operataions governance, workforce execution, tooling, and data & insights. You’ll set direction, raise the bar on operational excellence, and create an environment where smart, motivated operators can do the best work of their careers. You’ll partner closely with senior leaders across Customer Success, Finance, HR, and Workforce Planning to ensure we are investing in the right talent, at the right time, with the right level of operational control — while continuously modernizing how we run through AI‑enabled workflows and better decision intelligence. If you’re energized by scaling teams, simplifying complexity, and building operating models that actually work, this role offers both ownership and influence at a global level.