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Lead strategic occupancy excellence as a Director of Occupancy Planning & Management with JLL, where you'll play a crucial role ensuring delivery of JLL best practices through Occupancy Planning & Management products, solutions, and tools to real estate clients while serving as the leader for delivery of occupancy planning tasks and bringing best practices, industry insight, and thought leadership to accounts. You'll act as a trusted advisor to clients and account teams while fostering critical relationships between various individuals and organizations, ensuring coordination and collaboration among JLL businesses. This role positions you as a strategic leader in workplace optimization, where your expertise in team management, client advisory services, and space portfolio strategy will directly impact client satisfaction and organizational success. Your leadership will contribute to JLL's occupancy planning excellence while you manage teams, drive results through emotional intelligence and strategic thinking, and serve as Subject Matter Expert for key systems, processes, and client deliverables.
Job Responsibility:
Lead strategic occupancy excellence
Ensure delivery of JLL best practices through Occupancy Planning & Management products, solutions, and tools to real estate clients
Serve as the leader for delivery of occupancy planning tasks
Bring best practices, industry insight, and thought leadership to accounts
Act as a trusted advisor to clients and account teams
Foster critical relationships between various individuals and organizations
Ensure coordination and collaboration among JLL businesses
Manage teams, drive results through emotional intelligence and strategic thinking
Serve as Subject Matter Expert for key systems, processes, and client deliverables
Partner with clients building sustainable structures for occupancy planning based on industry best practices
Manage occupancy planning teams ensuring alignment with client occupancy planning organizations and goals
Train, mentor, and cultivate diverse skill sets and talents
Partner with account teams ensuring alignment of holistic account goals and proper integration for One JLL culture
Cultivate collaborations with Relocation Project Management, Facilities Management, Project Management, and local stakeholders
Achieve or exceed all Occupancy Planning performance metrics
Create accurate planning reports supporting Corporate Real Estate decision-making including space, demand, and utilization tracking
Take accountability for implementing process improvements optimizing service delivery
Partner with Technology Subject Matter Experts enhancing deliverables through technology enablement
Collaborate with Space Data Insights Team ensuring meticulous accuracy in occupancy data
Adhere to established data quality key performance indicators
Manage space portfolios
Plan and manage portfolios maximizing space efficiency
Assist clients in migration plans, group and individual moves
Review project status reports on actual versus projected demand
Forecast inventory changes
Requirements:
Bachelor's degree in Real Estate, Finance, Architecture, Design, Construction Management, or related field required
7-15 years of experience in corporate environment including space/occupancy planning and data management at strategic level
Exceptional communication skills
Excellent active listening abilities
Presentation skills to promote ideas persuasively
Capability to establish strong relationships across all organizational levels
Strong bias towards transformation and execution
Structured approach to problem solving
Natural inclination for planning strategy and tactics
Commercially/financially astute mindset
Ability to effectively oversee management of an Occupancy Planning team comprising individuals with diverse skill sets
Knowing how to structure, staff, and manage projects effectively
Skills in Microsoft Excel including pivot tables, vlookup, cell calculations
Understanding of floorplans
Proficiency in Microsoft Office Suite
Ability to consolidate data into PowerPoint presentations
High perseverance and resourcefulness
Flexibility to work in ambiguous situations
Resilience and tenacity with propensity to persevere
Unwavering ethical standards driving excellence
Ability to influence others toward common vision
Inspirational leadership stimulating action with balanced control and influence
Decisiveness with willingness to take risks operating with urgency
Nice to have:
MBA preferred with advanced understanding of real estate economics, corporate finance, or strategic business management
Client advisory services background leading large-scale teams, managing P&L responsibility, or supporting organizational transformation initiatives within corporate real estate or consulting environments
Deep understanding of occupancy planning best practices, space optimization strategies, and corporate real estate portfolio management with track record driving sustainable change
Experience implementing technology solutions, leading digital transformation initiatives, or partnering with technology teams to enhance service delivery through innovative platforms
Proven track record managing executive-level client relationships, supporting account growth, or leading cross-functional teams in complex corporate environments
Professional certifications in facility management (FMP, CFM), project management (PMP), or real estate (CCIM, SIOR)
Active participation in industry organizations demonstrating thought leadership