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JLL Logo JLL · Real Estate

Director of Occupancy Planning and Management

United States, San Antonio · Job Posted February 20, 2026
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Job Description

Lead strategic occupancy excellence as a Director of Occupancy Planning & Management with JLL, where you'll play a crucial role ensuring delivery of JLL best practices through Occupancy Planning & Management products, solutions, and tools to real estate clients while serving as the leader for delivery of occupancy planning tasks and bringing best practices, industry insight, and thought leadership to accounts. You'll act as a trusted advisor to clients and account teams while fostering critical relationships between various individuals and organizations, ensuring coordination and collaboration among JLL businesses. This role positions you as a strategic leader in workplace optimization, where your expertise in team management, client advisory services, and space portfolio strategy will directly impact client satisfaction and organizational success. Your leadership will contribute to JLL's occupancy planning excellence while you manage teams, drive results through emotional intelligence and strategic thinking, and serve as Subject Matter Expert for key systems, processes, and client deliverables.

Job Responsibility

  • Lead strategic occupancy excellence
  • Ensure delivery of JLL best practices through Occupancy Planning & Management products, solutions, and tools to real estate clients
  • Serve as the leader for delivery of occupancy planning tasks
  • Bring best practices, industry insight, and thought leadership to accounts
  • Act as a trusted advisor to clients and account teams
  • Foster critical relationships between various individuals and organizations
  • Ensure coordination and collaboration among JLL businesses
  • Manage teams, drive results through emotional intelligence and strategic thinking
  • Serve as Subject Matter Expert for key systems, processes, and client deliverables
  • Partner with clients building sustainable structures for occupancy planning based on industry best practices
  • Manage occupancy planning teams ensuring alignment with client occupancy planning organizations and goals
  • Train, mentor, and cultivate diverse skill sets and talents
  • Partner with account teams ensuring alignment of holistic account goals and proper integration for One JLL culture
  • Cultivate collaborations with Relocation Project Management, Facilities Management, Project Management, and local stakeholders
  • Achieve or exceed all Occupancy Planning performance metrics
  • Create accurate planning reports supporting Corporate Real Estate decision-making including space, demand, and utilization tracking
  • Take accountability for implementing process improvements optimizing service delivery
  • Partner with Technology Subject Matter Experts enhancing deliverables through technology enablement
  • Collaborate with Space Data Insights Team ensuring meticulous accuracy in occupancy data
  • Adhere to established data quality key performance indicators
  • Manage space portfolios
  • Plan and manage portfolios maximizing space efficiency
  • Assist clients in migration plans, group and individual moves
  • Review project status reports on actual versus projected demand
  • Forecast inventory changes

Requirements

  • Bachelor's degree in Real Estate, Finance, Architecture, Design, Construction Management, or related field required
  • 7-15 years of experience in corporate environment including space/occupancy planning and data management at strategic level
  • Exceptional communication skills
  • Excellent active listening abilities
  • Presentation skills to promote ideas persuasively
  • Capability to establish strong relationships across all organizational levels
  • Strong bias towards transformation and execution
  • Structured approach to problem solving
  • Natural inclination for planning strategy and tactics
  • Commercially/financially astute mindset
  • Ability to effectively oversee management of an Occupancy Planning team comprising individuals with diverse skill sets
  • Knowing how to structure, staff, and manage projects effectively
  • Skills in Microsoft Excel including pivot tables, vlookup, cell calculations
  • Understanding of floorplans
  • Proficiency in Microsoft Office Suite
  • Ability to consolidate data into PowerPoint presentations
  • High perseverance and resourcefulness
  • Flexibility to work in ambiguous situations
  • Resilience and tenacity with propensity to persevere
  • Unwavering ethical standards driving excellence
  • Ability to influence others toward common vision
  • Inspirational leadership stimulating action with balanced control and influence
  • Decisiveness with willingness to take risks operating with urgency

Nice to have

  • MBA preferred with advanced understanding of real estate economics, corporate finance, or strategic business management
  • Client advisory services background leading large-scale teams, managing P&L responsibility, or supporting organizational transformation initiatives within corporate real estate or consulting environments
  • Deep understanding of occupancy planning best practices, space optimization strategies, and corporate real estate portfolio management with track record driving sustainable change
  • Experience implementing technology solutions, leading digital transformation initiatives, or partnering with technology teams to enhance service delivery through innovative platforms
  • Proven track record managing executive-level client relationships, supporting account growth, or leading cross-functional teams in complex corporate environments
  • Professional certifications in facility management (FMP, CFM), project management (PMP), or real estate (CCIM, SIOR)
  • Active participation in industry organizations demonstrating thought leadership

What we offer

  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay
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