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As the Director of Nursing, you will be the senior nursing leader responsible for the performance, development, and strategic direction of a large (>250 RNs), remote, multi-speciality (oncology, CCM, palliative care) nursing workforce. Operating within a value-based cancer care navigation model, the Director of Nursing ensures that nursing practice is standardized, scalable, and aligned with the company's quality, member experience, and contractual performance goals. This is a high-impact role for a leader who thrives at the intersection of people leadership, systems thinking, and clinical accountability in a fast-paced environment.
Job Responsibility:
Directly lead a team of Nursing Managers who oversee a team of Nursing Team Leads who supervise a team of 250 nurses and growing
Build and sustain a high-performance management layer capable of scaling with organizational growth
Drive nurse engagement, retention, and professional development
Partner with Workforce Management to align staffing models, capacity planning, and scheduling
Own the clinical integrity of nursing practice across the care model
Implement and continuously improve nursing workflows, nursing care protocols, and escalation pathways
Serve as the clinical authority for nursing scope of practice, triage standards, and symptom management frameworks
Accountable for nursing-specific KPIs including productivity, quality, response time adherence, escalation rates, care plan completion, and quality measure performance
Identify operational bottlenecks, workflow inefficiencies, and capacity constraints
Contribute to the development and monitoring of dashboards and performance reporting tools
Support capacity modeling for new market launches, contract expansions, and care model evolution
Partner with our Quality & Training teams on nursing quality assurance programs, including clinical audits
Ensure compliance with applicable federal and state nursing regulations, licensing requirements, and accreditation standards
Serve as the primary nursing voice in product development, technology roadmap discussions, and workflow design
Collaborate with data teams to translate nursing activity data into clinical insights
Engage with Marketing teams to align nursing touchpoints with member satisfaction goals
Partner with social work and provider leadership to ensure interdisciplinary care delivery is coordinated
Contribute to care delivery strategy as a member of the senior clinical leadership team
Provide leadership visibility into nursing workforce trends, clinical risk areas, and operational scaling needs
Requirements:
Active unencumbered RN licensure
BSN required
MSN or MBA, preferred
OCN (Oncology Certified Nurse) or AOCN certification, preferred
10+ years of nursing experience
At least 4+ years in a formal nursing leadership role (manager, director, or equivalent)
Experience in a telehealth, virtual care, or tech-enabled care delivery
Demonstrated experience leading large, distributed nursing teams (100+ preferred)
Deep knowledge of oncology nursing practice and complex chronic condition management
Proven track record of driving clinical quality outcomes in a value-based or risk-bearing care model
Strong operational acumen — comfortable with data, dashboards, and performance management
Experience partnering with non-clinical stakeholders (product, engineering, finance) in a matrixed organization