Director of Municipal Services Job at Massachusetts Municipal Association (Milford)

Director of Constituent Services

The city of Cambridge is seeking a Director of Constituent Services for overseei...

Location

United States , Cambridge

Salary:

80000.00 USD / Year

Massachusetts Municipal Association

Expiration Date

Until further notice

Requirements

Bachelor’s degree and three years of professional experience in constituent services, case management, community engagement, or a related public-facing role
or any equivalent combination of education, training and experience which provides the required knowledge, skills, and abilities to perform the essential duties of the job
Knowledge of municipal services, housing programs, and community-based resources
Strong work ethic and ownership

Job Responsibility

Overseeing constituent support efforts and ensuring residents receive responsive, high-quality, consistent, and equitable service from the Mayor’s Office
Be the primary point of contact for constituents in need of direct case management services, particularly vulnerable members of the community and at-risk individuals and families
Work closely with other team members to identify emerging constituent needs, coordinate cross-departmental solutions, and represent the Mayor at some community events and meetings
Lead and oversee all constituent support channels, including email, phone, social media referrals, walk-ins, and other inquiries, and other tasks as assigned

Fulltime

Civil Practice Area Leader

GRAEF, a leading U.S. consulting firm, has been providing exceptional careers an...

Location

United States , Milwaukee

Salary:

Not provided

GRAEF

Expiration Date

Until further notice

Requirements

Bachelor’s degree in civil engineering and Professional Engineer (PE) license in Wisconsin is required
Minimum of 8 years of practical design experience in civil engineering (site development or municipal design services)
Staff Management and proven leadership experience preferred
Proven track record in business development and project development processes, including marketing activities, conference participation, client development, project tracking and proposal development
Design experience with AutoCAD Civil 3D considered a plus

Job Responsibility

Lead and mentor the Civil teams in the Milwaukee office, including the existing municipal (public clients) and site development (private clients) teams
In addition, the Civil PAL will be responsible for the leadership of CAD and GIS staff
Establish business development and revenue targets, set priorities, and oversee staffing
Coordinate work-sharing among offices with the Director of Civil Engineering
Lead business development activities for the Civil practice area in coordination with the GRAEF Business Development leaders by identifying, developing, and managing client relationships
Leadership and responsibility of project and civil pursuits
Prepare, coordinate and review civil proposals, including fee establishment, contract negotiation, billing, and collections
Advise and develop project managers, fostering independence and leadership
Serve as a technical resource for multidisciplinary teams
Project and client management, making presentations and conducting client development activities

What we offer

Training, Mentorship, and Leadership Development Programs
A team atmosphere dedicated to open communication and collaboration
Flexible Hours/Hybrid Schedule
Embed yourself in the community by participating in numerous outside activities that GRAEF endorses and supports
Exciting downtown office location with free amenities, including onsite fitness center, pickleball courts, and more
Free covered parking
Paid Parental Leave
Paid Time Off
Medical/Dental/Vision Insurance
Life Insurance

Fulltime

Training and Quality Assurance Manager

The Training and Quality Assurance Manager is responsible for ensuring complianc...

Location

United States , Chicago

Salary:

97000.00 USD / Year

Allied Universal®

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent
Pass any State-required training or other qualifications for licensing
CPR/First Aid/AED Certified Instructor
Instructor certifications in supplement training areas as required by local office (i.e., OC Spray, Baton Techniques, Handcuffing, Crisis Prevention Intervention (CPI), Defensive Tactics, Taser certification, Practical Driver Training Courses, or any other client-specific training as required)
Must have a valid driver’s license or be able to pass a state licensing test if driving a company-owned or client-provided vehicle
Must be certified to teach all required trainings for the portfolio, including firearms where applicable
Minimum of two (2) years of classroom instructor experience
Ability to work independently with little to no direct supervision
Outstanding oral and written communication skills
ability to successfully interact at all levels of the organization, including with clients

Job Responsibility

Ensure compliance with all required portfolio training, which involves driving compliance efforts and coordinating training classes with the Portfolio Vice President, Area Directors, Regional Training Director, and Regional Trainers across the portfolio
Manage the entire portfolio Taser program, encompassing training compliance, inventory management, and conducting semi-annual audits
manage customer’s evidence.com account, where applicable
Serve as a backup trainer in the absence of a regional trainer
Work in conjunction with operational partners (Regional Training Director/Portfolio Vice President) to develop practical training programs at the client and branch level, in order to ensure compliance with contractual and regulatory mandated training
Identify, conduct vetting, and establish relationships with local training academies/facilities/3rd party vendors in order to provide support in the form of external training opportunities and/or remote locations
Communicate with stakeholders (Regional Training Director, Portfolio operations, Security Professionals, Supervisors, Field and Corporate Training, and Clients)
Deliver field training programs in accordance with local, state, and federal laws and regulations, as well as Allied Universal standards in support of Regional Trainers
Conduct Mobility Devices (e.g., vehicles, Trikke, golf cart) training
Conduct field training & "red team" exercises for Security Professionals and Supervisors

What we offer

Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company’s 401(k)plan
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly

Fulltime

Community Outreach Librarian

Position is responsible for performing administrative functions for the Library ...

Location

United States , Canton

Salary:

34.96 USD / Hour

TOWN OF CANTON

Expiration Date

Until further notice

Requirements

Master’s degree in Library and Information Science from accredited college or university or have completed at least two-thirds of the required credits and be currently enrolled in the graduate program
One to three years of library experience or a related area or any equivalent combination of education and experience
Ability to obtain certification from Massachusetts Board of Library Commissioners
Knowledge of library sciences and library management principles, practices and procedures
Knowledge of the community, services, and department operations
Knowledge of library technology and social media
Ability to plan, organize and coordinate time sensitive events and resources
Ability to provide quality public relations and to produce effective promotional materials
Ability to foster open communication and cooperative relationships
Technology, oral and written communication and customer service skills

Job Responsibility

Leads Library’s efforts in reaching and serving diverse user population
analyzes community needs and investigates available and cost beneficial program resources
plans, develops, organizes, coordinate, promotes, directs cultural, civic, informational or recreational programs intended for adult audiences
Leads discussion groups organized around books and other media
Collaborates with and supports Children’s and Young Adult Librarians and others in planning and conducting programs aimed at younger audiences
Publicizes and promotes library as intellectual center of Town through programming, research help and information literacy instruction, displays, marketing, publications and orientation
Designs and produces program and promotional materials to reach intended audience, communicates with performers and program providers
produces registration materials, schedules staff and volunteers, procures and provides required resources
maintains and reports service evaluation and statistics to Library Director
Establishes joint partnerships between Library and Town departments, surrounding communities and schools

What we offer

Benefits eligible position

Fulltime

City Clerk

The City Clerk is the official keeper of records for the city, including but not...

Location

United States , Medford

Salary:

Not provided

Massachusetts Municipal Association

Expiration Date

Until further notice

Requirements

Associate degree in public administration, business management or a related field combined with three years of experience in municipal government
Certified Municipal Clerk designation may be substituted for the associate degree
Five years of supervisory experience
Three years of customer service experience
Strong knowledge of state/local laws, licensing, record keeping, management and retention
Proficiency with MS Office suite

Job Responsibility

Clerk to the City Council and to all Council Committees
Creates and maintains City Council agenda and records
attends all City Council and committee meetings and creates public records of events
Serves as the city’s frontline customer service department for residents and visitors seeking vital records, information, or documentation
Registrar of Vital Statistics for the city
oversees and participates in the creation, maintenance, recording, and issuance of certified copies of births, deaths, and marriages
submits reports to requisite authorities
Responsible for the receipt, recording, and maintenance of all official public records, including road layouts, general and zoning bylaws, personnel bylaws, ordinance bylaw, business certificates, professional registrations, conflict of interest disclosures, historical records, meeting minutes of municipal boards and committees, etc
Responsible for updating city administration and city website and records of all updated ordinances, charter review, and municipal codes
Works with the Director of Human Resources on all personnel issues related to the Clerk’s Office, including, but not limited to, coaching, training, supervisory, personnel discipline

Fulltime

New

Facilities Management Supervisor

The role is to report directly to the Director- Head of Building Management, rep...

Location

United Arab Emirates , Dubai

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

Minimum of 5 years of Facilities Management experience
Experience managing high rise operational residential and commercial buildings in the UAE
Hold an Engineering degree, relevant Masters/Post Graduate degrees and/or accreditations
Working knowledge of managing third party facilities management service providers, handover and transitions management
Exceptional interpersonal skills for daily interfacing with stakeholders and tenants
Technically knowledgeable and confident to consult with clients, tenants, and contractors
Good negotiation skills
Effective communication in English (written & verbal)
People skills
Engineering qualifications or equivalent

Job Responsibility

Report directly to the Director- Head of Building Management, representing the JLL Property and Asset Management Services (PAMS) team
Oversee the security, technical and soft services operations of the TFM service providers
Quality assurance and quality control of the daily facilities management operations
Adhere to industry best practices
Provide OPEX and CAPEX budgeting requirements, financial forecasts, and P&L’s
Prepare and submit weekly, monthly, quarterly, and annual reports
Assist in the preparation of governance documents, property operations plan, property regulations/rules, policies and procedures, procurement request for approvals
Responsible for daily operations of the TFM contract
Service provisions include security, soft and hard services, EHS, reactive and corrective maintenance, PPM, asset condition surveys of various systems (Electrical, HVACR, MEP, etc.)
Guide and manage the TFM service providers operatives, skilled technicians, and unskilled personnel

Fulltime

Senior Project Manager - Water Resources Engineering

The Senior Project Manager is responsible for managing water and wastewater proj...

Location

United States , Indianapolis

Salary:

120000.00 - 150000.00 USD / Year

Shrewsberry & Associates

Expiration Date

Until further notice

Requirements

Bachelor’s in civil engineering from an accredited college or university
Master’s degree in Civil Engineering preferred
10-14 years of experience serving municipal clients involving planning, consulting, design, and construction services for a wide variety of services including water and wastewater planning and design
Demonstrated experience in successful project management, client interaction, and staff development
Business development experience, including writing proposals, scopes of work, and budgets for projected work
PE required

Job Responsibility

Serve as a technical resource for projects and new proposals
Facilitate the necessary inter-disciplinary coordination inside and outside the Department required to execute projects
Execute the design to the appropriate level of detail in a manner that minimizes risk to the firm
Operate as a client service manager to maintain existing relationships and establish new ones
Assist the Department Director with Department and Business initiatives

Council on Aging Director

The town of West Newbury seeks qualified applicants for the position Council on ...

Location

United States , West Newbury

Salary:

76412.00 - 92800.00 USD / Year

Massachusetts Municipal Association

Expiration Date

March 12, 2026

Requirements

Bachelor’s degree in gerontology, social work, or a related field
Three to five years of relevant experience
Valid driver’s license
Eligible for bonding
Willing to obtain ServSafe and CPR/AED certifications
Working knowledge of state and local laws/regulations related to elder services
Strong understanding of elder needs and available resources
Ability to advocate effectively for older adults

Job Responsibility

Directing and overseeing the programs and operations of the Council on Aging
Outreach and communications
Website content management
Newsletter production
Maintaining mail/email distribution lists
Supporting the administration of additional human services and programs serving non-senior residents
Occasional evening meetings

Fulltime

Director of Municipal Services

Massachusetts Municipal Association

Location:
United States , Milford

Category:
Public Sector

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 21, 2026

Expiration:
March 13, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Director of Municipal Services

Massachusetts Municipal Association

Location:United States , Milford

Category:Public Sector

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:February 21, 2026

Expiration:March 13, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Director of Municipal Services

Director of Constituent Services

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Location:
United States , Milford

Category:
Public Sector

Contract Type:
Not provided

Job Posted:
February 21, 2026

Expiration:
March 13, 2026