Director of Mental Health Job at Spectrum Life

Job Description

By taking direct responsibility for the operational delivery, governance and quality assurance of mental health services, the Director of Mental Health allows the Chief Clinical Officer to focus on executive-level strategy, innovation and growth. This partnership strengthens governance, efficiency and outcomes across all mental health pathways, ensuring safe, effective and evidence-based care for our clients.

Job Responsibility

Lead the operational implementation of mental health pathways and stepped-care models, ensuring full adherence to clinical models and protocols
Work closely with the Director of Operations to ensure policies, procedures, SOPs, and training are in place to deliver effective and efficient care
Ensure KPIs, SLAs and quality metrics are defined, monitored, reported, and aligned with best practice
Collaborate with finance and operations to ensure cost-effective resource allocation and budget utilisation
Represent the organisation in client clinical governance meetings and act as the primary point of contact for mental health clinical matters
Lead or participate in internal and external governance structures, committees, and boards
Ensure mental health pathways meet all regulatory, licensing, auditing, and accreditation standards
Manage escalations, complaints and incidents, ensuring timely investigation, root-cause analysis, mitigation, and dissemination of learning
Guarantee full adherence to international best practice, regulatory requirements and evidence-based interventions
Analysis safeguarding incidents, risk incidents and analysis of population presentation and pathways of care in both a clinical but also costumer centric approach
Set measurable outcomes/targets for mental health service pathways and collect/analyse data to monitor performance
Conduct routine service evaluation: periodic audits, stakeholder feedback loops, and outcome monitoring
Disseminate best practices and lessons learned across teams and client organisations to drive continuous improvement
Oversee clinical risk management, safety reviews, and ongoing quality improvement initiatives
Build and maintain strong relationships with clinical counterparts in insurance, education, and corporate client organisations
Providing timely and accurate reporting to clients and internal leadership on service delivery, KPIs and outcomes
Represent the organisation in external governance, oversight and review meetings
Support the CCO with presentations, reports and insights for external stakeholders and regulators
Provide leadership and direction to mental health clinical staff across all services
Lead, mentor, and develop the mental health team to foster a culture of continuous improvement, clinical excellence and innovation
Work collaboratively with the Director of Operations to ensure workforce planning, training and resources meet service needs
Liaise closely with operations to ensure policies, procedures, staffing, and training are aligned to deliver the agreed model of care
Translate the Chief Clinical Officer’s strategic priorities into actionable implementation plans with clear timelines, KPIs and SLAs
Identify emerging risks, gaps or trends in mental health provision and advise on strategy shifts or resource allocation
Drive efficiency and operational excellence by identifying inefficiencies and implementing process improvements

Requirements

Doctoral-level qualification in Clinical or Counselling Psychology, with significant leadership experience
Extensive knowledge of stepped-care models, evidence-based interventions and clinical governance frameworks
Demonstrated ability to implement large-scale service delivery initiatives within complex organisations
Experience in client relationship management in insurance, education or corporate settings
Strong understanding of KPIs, SLAs and quality improvement methodologies
Proven record in managing budgets, resources and staff within a clinical environment
Strategic thinker with strong operational delivery skills
Excellent stakeholder engagement and communication skills
Strong leadership and people management capability
High standards of integrity, confidentiality and professionalism
Able to work collaboratively across clinical and operational teams
Data-driven with a focus on outcomes, efficiency and continuous improvement

What we offer

Full-time permanent contract
Competitive salary (Dependent on experience)
In-office, remote or hybrid working options
25 days of annual leave
24/7 EAP and a wide range of health and wellbeing supports
Extensive list of employee perks and benefits

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Director of Mental Health

Job Description

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