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Director of Mental Health

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Spectrum Life

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Location:
United Kingdom

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Category:
Health and Beauty

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Contract Type:
Not provided

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Salary:

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Job Description:

By taking direct responsibility for the operational delivery, governance and quality assurance of mental health services, the Director of Mental Health allows the Chief Clinical Officer to focus on executive-level strategy, innovation and growth. This partnership strengthens governance, efficiency and outcomes across all mental health pathways, ensuring safe, effective and evidence-based care for our clients.

Job Responsibility:

  • Lead the operational implementation of mental health pathways and stepped-care models, ensuring full adherence to clinical models and protocols
  • Work closely with the Director of Operations to ensure policies, procedures, SOPs, and training are in place to deliver effective and efficient care
  • Ensure KPIs, SLAs and quality metrics are defined, monitored, reported, and aligned with best practice
  • Collaborate with finance and operations to ensure cost-effective resource allocation and budget utilisation
  • Represent the organisation in client clinical governance meetings and act as the primary point of contact for mental health clinical matters
  • Lead or participate in internal and external governance structures, committees, and boards
  • Ensure mental health pathways meet all regulatory, licensing, auditing, and accreditation standards
  • Manage escalations, complaints and incidents, ensuring timely investigation, root-cause analysis, mitigation, and dissemination of learning
  • Guarantee full adherence to international best practice, regulatory requirements and evidence-based interventions
  • Analysis safeguarding incidents, risk incidents and analysis of population presentation and pathways of care in both a clinical but also costumer centric approach
  • Set measurable outcomes/targets for mental health service pathways and collect/analyse data to monitor performance
  • Conduct routine service evaluation: periodic audits, stakeholder feedback loops, and outcome monitoring
  • Disseminate best practices and lessons learned across teams and client organisations to drive continuous improvement
  • Oversee clinical risk management, safety reviews, and ongoing quality improvement initiatives
  • Build and maintain strong relationships with clinical counterparts in insurance, education, and corporate client organisations
  • Providing timely and accurate reporting to clients and internal leadership on service delivery, KPIs and outcomes
  • Represent the organisation in external governance, oversight and review meetings
  • Support the CCO with presentations, reports and insights for external stakeholders and regulators
  • Provide leadership and direction to mental health clinical staff across all services
  • Lead, mentor, and develop the mental health team to foster a culture of continuous improvement, clinical excellence and innovation
  • Work collaboratively with the Director of Operations to ensure workforce planning, training and resources meet service needs
  • Liaise closely with operations to ensure policies, procedures, staffing, and training are aligned to deliver the agreed model of care
  • Translate the Chief Clinical Officer’s strategic priorities into actionable implementation plans with clear timelines, KPIs and SLAs
  • Identify emerging risks, gaps or trends in mental health provision and advise on strategy shifts or resource allocation
  • Drive efficiency and operational excellence by identifying inefficiencies and implementing process improvements

Requirements:

  • Doctoral-level qualification in Clinical or Counselling Psychology, with significant leadership experience
  • Extensive knowledge of stepped-care models, evidence-based interventions and clinical governance frameworks
  • Demonstrated ability to implement large-scale service delivery initiatives within complex organisations
  • Experience in client relationship management in insurance, education or corporate settings
  • Strong understanding of KPIs, SLAs and quality improvement methodologies
  • Proven record in managing budgets, resources and staff within a clinical environment
  • Strategic thinker with strong operational delivery skills
  • Excellent stakeholder engagement and communication skills
  • Strong leadership and people management capability
  • High standards of integrity, confidentiality and professionalism
  • Able to work collaboratively across clinical and operational teams
  • Data-driven with a focus on outcomes, efficiency and continuous improvement
What we offer:
  • Full-time permanent contract
  • Competitive salary (Dependent on experience)
  • In-office, remote or hybrid working options
  • 25 days of annual leave
  • 24/7 EAP and a wide range of health and wellbeing supports
  • Extensive list of employee perks and benefits

Additional Information:

Job Posted:
January 04, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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