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Director of Member Growth Analytics

https://www.cvshealth.com/ Logo

CVS Health

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Location:
United States, Woonsocket, Rhode Island

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Category:
IT - Software Development

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Contract Type:
Employment contract

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Salary:

100000.00 - 231540.00 USD / Year

Job Description:

At CVS Health, our retail business is a critical part of our strategy – it’s where and how consumers can take care of their everyday well-being with products that help with physical, mental, social/emotional well-being. We are looking for passionate, innovative, customer-centric thinkers who are comfortable using data, technology, critical thinking skills and insights to drive business results. The Loyalty team aims to inspire customers to choose CVS as their health and wellness go-to retailer by delivering value and the most rewarding personalized shopping experience. The Loyalty team is seeking a highly skilled and experienced Director of Member Growth Analytics with strong SQL skills and experience with relational customer databases to join our Business Intelligence team. In this role, you will be responsible for analyzing and interpreting complex data sets on behavior of ExtraCare and ExtraCare Plus members, as well as Rx patients to derive actionable insights related to loyalty member behavior, market trends, and other key performance indicators. Your expertise in SQL and background in data analysis will be essential in uncovering member growth strategies and activations and optimizing business performance.

Job Responsibility:

  • Define Member Growth Strategy for Retail Loyalty at CVS
  • Customer behavior analysis / Data Analysis and Interpretation / Performance tracking
  • Collaborative Partnerships
  • Data Governance
  • Team Development

Requirements:

  • 8+ years of total business experience
  • 8+ years’ experience structuring and leading analytical efforts to deliver relevant business insights and key growth opportunities
  • 8+ years of experience leading cross-functional teams and initiatives with a high degree of complexity
  • 8+ years developing strategies to mobilize the business to achieve goals and outcomes using innovative solutions
  • 8+ years influencing with and without authority
  • 8+ years leveraging data to support strategic plans and return on investment
  • 8+ years experience working with a team to prioritize work based on skills, needs, timelines, etc.
  • 8+ years experience engaging and inspiring a team to reach optimal business outcomes together
  • Bachelor’s degree in marketing, Statistics, Economics, Mathematics, Computer Science, or a related field or equivalent experience

Nice to have:

  • Retail RX experience and/or experience with large data sets
  • Knowledge of retail marketing, customer behavior analysis and market research (such as IQVIA)
  • Proficiency in data visualization to effectively communicate insights visually
  • Excellent communicator, both verbal and written
  • Familiarly with pharmaceutical industry regulations and compliance
  • Experience building a high-performing team
  • Master's degree
What we offer:
  • Affordable medical plan options
  • 401(k) plan (including matching company contributions)
  • Employee stock purchase plan
  • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
  • Paid time off
  • Flexible work schedules
  • Family leave
  • Dependent care resources
  • Colleague assistance programs
  • Tuition assistance
  • Retiree medical access

Additional Information:

Job Posted:
May 23, 2025

Expiration:
June 23, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:
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