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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Director Of Meetings And Special Events

United States, Oahu 193000.00 - 266700.00 USD / Year · Job Posted April 23, 2026
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Job Description

Responsible for the management of all aspects of the Meetings & Special Events division, to include Meetings & Special Events, Audio Visual, Destination Services, Banquets, and Florist and Business Center. Leads, implements, and maintains a management philosophy in alignment with company standards. As a member of the Hotel Guidance Team, develops and implements hotel–wide strategies that deliver products and services to meet or exceed the needs and expectations of guests and employees, and provides a return on investment to the owner and company. The position has overall responsibility for achieving profitability, event planner and employee satisfaction and the financial performance of the function.

Job Responsibility

  • Researches and analyzes new products, pricing and services of competition
  • Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts
  • Ensures the property is apprised of all groups that will impact property operations
  • Ensures meeting space and corresponding heart of the house areas are cleaned and maintained
  • Ensures furniture and equipment is maintained and inventory levels are kept in accordance to corporate guidelines
  • Leads the execution of brand service initiatives in event management areas
  • Develops an event management strategy that is aligned with the company's business strategy and leads its execution
  • Conduct daily walk-through of banquet floor to ensure client satisfaction and quality standards
  • Holds event management team accountable for desired service behaviors related to product and service delivery
  • Communicates a clear and consistent message regarding departmental goals to produce desired results
  • Assists in execution of departmental goals in game plans
  • Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary
  • Encourages calculated risk-taking to generate incremental revenue and deliver excellent guest service
  • Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property
  • Creates and achieves the Meetings & Special Events' annual operating budget
  • Focuses on building the property's top line revenue by supporting the execution of the annual Meetings & Special Events Marketing Plan, and providing leadership to the team on post-contractual upselling efforts
  • Work with all areas in the Meetings & Special Events division to establish content and pricing
  • Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations
  • Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions
  • Review customer feedback data to identify service failures and provide guidance on problem resolution
  • Works with Human Resources to ensure compliance with all local, state and federal (OSHA, Health Department) regulations
  • Reviews property specific event operations annually and makes appropriate adjustments
  • Reviews staffing levels to ensure that guest service and operational needs are met
  • Communicates and ensures departmental and property emergency procedures are executed when necessary
  • Ensures that regular, ongoing communication is happening in all areas of event operations (e.g., BEO meetings, pre-event briefings, staff meetings, food and beverage team, culinary team)
  • Provides performance feedback using company feedback process

Requirements

  • High school diploma or GED
  • 4 years experience in the event management, food and beverage, sales and marketing, or related professional area
  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • 2 years experience in the event management, food and beverage, sales and marketing, or related professional area

What we offer

  • Relocation Assistance Available
  • Bonus Eligible
  • Stock Package
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