Director of Marketing Operations, Global Job at Koala (Sydney)

Job Description

To support Koala's rapid scaling into new markets and revitalised Brand approach, we require a Global Director of Marketing Operations - an operational genius to match our ambition. This critical leadership role ensures our innovative marketing ideas don't get bogged down in process; you are the leader who turns strategy into reliable, flawless execution.

Job Responsibility

Design and own the end-to-end Marketing Operations system that governs how all teams (Brand, Creative, Product, Performance) execute work
Translate annual and seasonal marketing strategies into clear, sequenced delivery roadmaps with defined milestones and dependencies
Lead the planning and scheduling of the integrated marketing calendar, ensuring clarity on who is doing what and when
Be the source of truth for Marketing team capacity, managing workload, and forecasting resource needs for major campaigns and product launches
Identify and proactively resolve resource or process bottlenecks and scheduling conflicts to maintain project flow and avoid burnout
Standardise and document the core ways of working across the Marketing organisation and our key partners, focusing on simplicity and speed
Champion the adoption and optimal use of all marketing technology and project management tools and systems as needed (e.g., Airtable/Asana) to boost team efficiency
Ensuring a steady rhythm of comms, acting as a liaison between Brand / Marketing / Creative and critical cross-functional partners, including E-commerce, Product, Finance, and Regional Teams
Establish a consistent and reliable communication cadence for reporting project status, risks, and performance to leadership and stakeholders
Proactively identify potential project risks and develop mitigation strategies to ensure on-time and high-quality campaign delivery
Drive a culture of accountability and continuous improvement in project delivery and operational health metrics

Requirements

8+ years in Project Management, Operations or Program Management roles
In-house experience at a Global Brand is a must
Strong planning skills, with experience creating clear roadmaps and translating a strategic vision into steps for the team
Proven track record of successfully driving and completing complex, cross-functional workstreams and effectively navigating a dynamic, multi-team (matrixed) environment
Strong background in strategic planning, with demonstrable experience in creating clear operational roadmaps and translating a strategic vision into tangible, sequenced delivery plans
Deep understanding of process design, resource allocation, and capacity management
Familiarity with project management and operational tools (e.g., Airtable, Asana, Monday, resource planning software) and strong proficiency in communication and presentation

What we offer

Hybrid working - ~3 days back in the Alexandria Treehouse (office) and work from bed/home (WFB)
Generous time off - volunteer, parental, Koala life leave and more
Fully stocked kitchen with an emphasis on healthy local produce, think bougie brekky, salad bar, kombucha on tap, monthly barbies and more
Pet-friendly - The Koala Treehouse is as pet-friendly as they get
Free Koala products with ‘mates rates’ for your friends and fam
Access to our Employee Assistance Program, which includes unlimited sessions for financial, work, relationship, family or wellbeing support
Accelerate your career - via our Learning Management platform Juno, as well as individual and team growth budgets and dedicated days
Community & connection - BCorp Certified, WWF Partnership, volunteer days, a member of SoftLanding, 1%

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Director of Marketing Operations, Global

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