Director of Loss Prevention Job at Marriott Bonvoy (Phuket)

Director of Loss Prevention

Marriott Bonvoy

Location:
Thailand , Phuket

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Manages security operations on a daily basis. Areas of responsibilities include the protection and safety of property assets, employees, guests and property, accident and fire prevention and response. Ensures that all areas of the property are safe and secure. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department.

Job Responsibility:

Manages security operations on a daily basis
Assists in the development and implementation of emergency procedures
Recommends follow-up action for security breaches
Conducts investigation of all losses of property assets
Deploys security staff to effectively monitor and protect property assets
Comply with all Corporate Security safety and security management guidelines and procedures
Completes proper documentation and reports all employee accident and general liability incidents
Conduct periodic patrols of entire property and parking areas
Handles guest problems and complaints, settling disputes, and resolving grievances and conflicts
Identifies and makes recommendations for minimizing physical hazards and unsafe work practices
Implements action plans to monitor and control risk
Maintains required reports and documentation regarding patrols of property and parking areas
Provides means for obtaining necessary medical attention on a timely basis
Conducts hourly employee performance appraisals
Identifies the educational needs of others, developing formal educational or training programs
Complete disciplinary procedures and documentation
Maintain first aid and CPR certifications required for Security officers
Implements local authority requirement for security and safety
Attends pre- and post-convention and weekly forecast meetings
Celebrates successes by publicly recognizing the contributions of team members
Communicates the importance of safety procedures
Utilizes interpersonal and communication skills to lead, influence, and encourage others
Solicits employee feedback
Encourages and builds mutual trust, respect, and cooperation among team members
Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills
Provides guidance and direction to subordinates
Provides personal assistance, medical attention, emotional support, or other personal care to others
Serves as a role model to demonstrate appropriate behaviors
Displays leadership in guest hospitality
Empowers employees to provide excellent customer service
Meet quality standards and customer expectations on a daily basis
Incorporates guest safety and satisfaction as a component of departmental meetings
Provides services that are above and beyond for customer satisfaction and retention
Assists in minimizing cost of accident claims through aggressive claims management
Brings issues to the attention of Human Resources as necessary
Strives to improve service performance
Administer property policies fairly and consistently
Analyzes information and evaluating results to choose the best solution and solve problems
Develops and maintains a working relationship with local law enforcement authorities
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner
Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
Provides guidance in setting health and safety policies and standards

Requirements:

High school diploma or GED
4 years experience in the security/loss prevention or related professional area
OR 2-year degree from an accredited university in Criminal Justice or related major
2 years experience in the security/loss prevention or related professional area

Additional Information:

Job Posted:
January 03, 2026

Employment Type:

Fulltime

Work Type:

On-site work

Marriott Bonvoy - All Job Offers

Job Link Share:

Director of Loss Prevention

Marriott Bonvoy

Location:
Thailand , Phuket

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 03, 2026

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