CrawlJobs Logo

Director of Learning & Development, Customer Care

sequelmedtech.com Logo

Sequel Med Tech

Location Icon

Location:
United States , Manchester

Category Icon
Category:
Human Resources

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

Sequel Med Tech is seeking a dynamic and experienced Director of Learning & Development to join Sequel’s Learning and Development team directly working with and supporting the Customer Care teams. Sequel’s Customer Care teams are the heartbeat of the organization, serving customers 24/7 across the customer journey. Reporting directly to the Executive Director of L&D, the successful candidate will play a crucial role in the design, development and execution plan for the curriculum, instructional design matrix and leading the training and development of the customer care teams. This role requires strong stakeholder management and leading through influence with the Customer Care Leaders while building a strong foundation as a trusted business partner.

Job Responsibility:

  • Develop and execute a comprehensive learning and development strategy aligned with organizational goals
  • Serve as a trusted advisor to Customer Care Senior Leadership on talent development and capability building
  • Lead and mentor a team of L&D professionals, ensuring high performance, collaboration and fostering a culture of continuous improvement through analyzing and identifying training needs
  • Incorporate modern learning methodologies, including e-learning, blended learning, and experiential programs
  • Collaborate with cross functional team for the development and implementation of new/improved process training
  • Establish methodology and evaluation metrics for training effectiveness
  • Develop, coach and mentor Customer Care L&D team members
  • Develop a strategy for assignment of work, delivery and facilitation of training through collaboration and working closely with the business leaders to identify business requirements and needs
  • Collaborate with customer care leaders to identify learning opportunities and design and develop education and learning programs focused on continuous improvement with the customer experience
  • Train, lead and inspire the team to provide best in class customer care support
  • Career Pathing Support: Collaborate and partner with Customer care leaders to facilitate career development
  • Record Keeping: Maintain records of training activities and evaluate their impact

Requirements:

  • BS or BA in a discipline related to life sciences preferred
  • 10+ years related experience within the medical device manufacturer/pharmaceutical learning and development industry
  • 3+ years of management experience leading a team
  • Experience providing remote training, learning and education
  • Previous experience working in a high volume omnichannel contact center providing direct service and support of a medical device
  • Working knowledge/proficiency in content creation platforms
  • Capability to comprehend the medical, clinical, and technical facets related to diabetes management and drug delivery products
  • Innovative, creative and detail oriented with strong interpersonal communication (oral and written) presentation, facilitation and administrative management skills
  • Proficiency of contact center technology (CRM and Telephony) and tools
  • Ability to organize and lead meetings with cross-functional teams and effectively communicate issues and ideas with peers and with leadership
  • Excellent collaboration skills to work seamlessly with teams across different departments and disciplines
  • Excellent interpersonal skills with clear communication abilities
  • Proficiency with content development platforms (Articulate)
  • Proficiency with Microsoft tools and applications inclusive of Outlook, Word, Excel, PowerPoint
What we offer:
  • 401k plan with a 6% company match and 100% immediate vesting
  • Capped out-of-pocket insulin costs and GLP-1 coverage across all plans
  • Variety of Meritain health insurance plans
  • Flexible Spending Accounts (FSAs) or Health Savings Account (HSA)
  • Vision and dental coverage
  • Voluntary options such as long-term disability, accident, critical illness, hospital indemnity, and pet care discounts
  • Employer-paid short-term disability and life insurance
  • Flexible PTO
  • Generous paid holidays
  • Flex Time options

Additional Information:

Job Posted:
January 04, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Icon
Sequel Med Tech - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Director of Learning & Development, Customer Care

Data & AI/ML Partnerships Director

Anaconda is seeking a visionary leader to define and execute our global Data & A...
Location
Location
United States
Salary
Salary:
176000.00 - 254000.00 USD / Year
anaconda.com Logo
Anaconda
Expiration Date
February 08, 2026
Flip Icon
Requirements
Requirements
  • 10+ years of experience in technical business development, ISV alliances, or data and AI/ML partnerships with a proven track record of driving partner-led revenue growth
  • Deep understanding of cloud, data, and AI/ML platform ecosystems, including experience with Databricks, Snowflake, Palantir, or similar technologies
  • Demonstrated success driving product integration, adoption, and co-sell initiatives within platform ecosystems that result in measurable business outcomes
  • Strong grasp of modern data and AI architectures, including data lakes, agentic applications, notebooks, LLMOps, vector stores, and MLOps workflows
  • Executive presence and relationship-building skills with both technical and business stakeholders at partner organizations
  • Experience with negotiation and contract management for complex partnership structures in collaboration with legal and finance teams
  • Track record of cross-functional collaboration with product, engineering, and go-to-market teams to drive partnership outcomes
  • Willingness to travel up to 30% for partner meetings, conferences, and industry events
  • You embody our values: 'Curious by Default', 'Build Together', 'Own It', and 'Lead with Guts and Heart', and our behaviors: Clarity, Care and Candor
  • You care deeply about fostering an environment where people of all backgrounds and experiences can flourish
Job Responsibility
Job Responsibility
  • Develop and execute Anaconda's Data & AI/ML Platforms strategy with clear revenue, adoption, and integration targets that translate technical synergy into measurable business outcomes
  • Build executive sponsorship across partner organizations and lead partnership negotiations to establish quarterly business reviews, performance scorecards, and long-term strategic alignment
  • Partner with Product and Engineering to define joint integration roadmaps that deepen Anaconda's presence across data, compute, and AI/ML stacks — from notebooks and vector databases to ML pipelines and governance tools
  • Collaborate with partner engineering teams to launch high-value integrations that make building and deploying AI faster, safer, and more cost-effective while driving developer adoption
  • Create and execute joint go-to-market initiatives with each platform, building co-sell motions, field enablement programs, and customer success alignment that accelerate revenue growth
  • Enable partner field and solution engineering teams to confidently position Anaconda as the Python and AI enablement layer in their data platforms through comprehensive training and materials
  • Launch joint campaigns, case studies, webinars, and thought leadership with partner marketing teams to demonstrate real customer value and amplify Anaconda's ecosystem presence
  • Own Anaconda's presence at key industry events such as Data + AI Summit, Snowflake Summit, and Palantir AIPCon to build visibility and secure lighthouse customer wins
What we offer
What we offer
  • Flexible Vacation Policy
  • Medical, Dental, and Vision Insurance
  • Short Term and Long Term Disability
  • Paid Parental Leave
  • Monthly Wellness Stipend
  • Employee Assistance Program and Mental Health Resources
  • Bonus
  • Equity
  • Fulltime
Read More
Arrow Right

Learning & Development Lead, Care Management

The Learning and Development Lead, Care Management is responsible for designing,...
Location
Location
United States , Nashville
Salary
Salary:
80000.00 - 120000.00 USD / Year
edtechjobs.io Logo
EdTech Jobs
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Healthcare Administration, Public Health, Nursing, Social Work, or a related field
  • Minimum of 3-5 years of experience in care management, value-based care, or healthcare training roles
  • Strong understanding of care management principles, value-based care models, and adult learning methodologies
  • Excellent communication, leadership, and problem-solving skills
  • Strong understanding of clinical operations and healthcare quality metrics
  • Proven ability to analyze healthcare data, identify trends, and implement performance improvement initiatives
  • Valid Tennessee Driver’s License
  • Acceptable Motor Vehicle Report (MVR)
  • Acceptable Criminal Background Investigation
  • Cell Phone
Job Responsibility
Job Responsibility
  • Training Program Development & Implementation: Develop and implement comprehensive training programs to enhance care management competencies and support professional development
  • Ensure all training programs align with evidence-based care management practices, value-based care models, and regulatory requirements
  • Learning Needs Assessment & Strategy: Collaborate with leadership to assess staff learning needs and develop targeted training strategies
  • Evaluate the effectiveness of training initiatives through feedback, assessments, and performance metrics
  • Operational Management & Compliance: Oversee the administration and delivery of training programs, including orientation, continuing education, and specialized care management skill development
  • Ensure training content meets accreditation standards, regulatory compliance, and organizational policies
  • Cross-Functional Collaboration & Leadership: Work closely with the Director of Value-Based Care, care management teams, and other departments to align training efforts with organizational goals
  • Lead training sessions, workshops, and competency evaluations to enhance staff knowledge and skills
  • Performance Improvement & Innovation: Monitor and analyze training outcomes to identify opportunities for process improvement and curriculum enhancement
  • Implement innovative learning methodologies, including digital learning platforms and simulation-based training
What we offer
What we offer
  • Medical Insurance/Prescription Drug Coverage
  • Health Savings Account
  • Dental Insurance
  • Vision Insurance
  • Basic Life and AD&D Insurance
  • Short- & Long-Term Disability
  • Supplemental Life Insurance
  • Cancer Insurance
  • Accident Insurance
  • Critical Illness Insurance
  • Fulltime
Read More
Arrow Right

Licensed Paramedic- Patient Care Coordinator

Pafford Medical Services is now accepting applications for a dedicated and exper...
Location
Location
United States
Salary
Salary:
Not provided
paffordems.com Logo
Pafford EMS
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Valid Arkansas Paramedic License
  • Critical Care or pre-hospital EMS experience (Minimum of 3 years)
  • BLS Healthcare Provider
  • ACLS (can be obtained through Pafford education)
  • 12 lead interpretation
  • A strong desire to provide exceptional medical care and customer service
  • Excellent communication and interpersonal skills
  • Ability to work in a team environment with all levels of health care professionals
  • The ability to communicate with EMS crews, supervisors and administration team members during stressful pre-hospital response situations
  • A strong understanding or the ability to learn EMS protocols, rules, and regulations for all Pafford service areas
Job Responsibility
Job Responsibility
  • Utilize telecommunication equipment such as video, phone, email, and messaging to provide high-quality care to out-of-hospital patients
  • Receive voice and video communications from paramedics, emergency medical technicians and providers to coordinate care for out-of-hospital patients
  • Communicate with pre hospital providers to ensure compliance with patient refusals
  • Provide patient follow-up for patients after ambulance transport or on scene treatment
  • Coordinate care with physician, hospitals, home healthcare agencies, mid-level providers, pharmacies, community transportation entities and other community agencies
  • Communicate with patients and patient families during and following EMS response
  • Follow pre-determined treatment protocols and guidelines in a multi-state response area
  • Assist the leadership team and medical Directors with further development of policies, protocols, and guidelines to better serve our local communities
  • Provide patient care in an urgent care/clinical environment
  • Administer medications and assist providers with patient procedures
  • Fulltime
Read More
Arrow Right

Licensed Paramedic- Patient Care Coordinator

Pafford Medical Services is now accepting applications for a dedicated and exper...
Location
Location
United States , Hope
Salary
Salary:
Not provided
paffordems.com Logo
Pafford EMS
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Valid Arkansas Paramedic License
  • Critical Care or pre-hospital EMS experience (Minimum of 3 years)
  • BLS Healthcare Provider
  • ACLS (can be obtained through Pafford education)
  • 12 lead interpretation
  • A strong desire to provide exceptional medical care and customer service
  • Enthusiastic team member who possesses the ability to adapt to changes in workflow
  • Excellent communication and interpersonal skills
  • Ability to work in a team environment with all levels of health care professionals
  • The ability to communicate with EMS crews, supervisors and administration team members during stressful pre-hospital response situations
Job Responsibility
Job Responsibility
  • Utilize telecommunication equipment such as video, phone, email, and messaging to provide high-quality care to out-of-hospital patients
  • Receive voice and video communications from paramedics, emergency medical technicians, and providers to coordinate care for out-of-hospital patients
  • Communicate with pre-hospital providers to ensure compliance with patient refusals
  • Provide patient follow-up after ambulance transport or on-scene treatments
  • Coordinate care with physicians, hospitals, home healthcare agencies, mid-level providers, pharmacies, community transportation entities, and other community agencies
  • Communicate with patients and patient families during and following EMS response
  • Follow pre-determined treatment protocols and guidelines in a multi-state response area
  • Assist the leadership team and medical Directors with further development of policies, protocols, and guidelines to better serve our local communities
  • Provide patient care in an urgent care/clinical environment
  • Administer medications and assist providers with patient procedures
  • Fulltime
Read More
Arrow Right

Commercial Account Executive

We are collaborating with a reputable insurance broker to find a Commercial Acco...
Location
Location
United Kingdom , Essex
Salary
Salary:
40000.00 GBP / Year
https://www.lawesrecruitment.co.uk Logo
Lawes Consulting Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Relevant degree or professional qualification
  • Cert CII qualified or working towards
  • Strong understanding of FCA regulations and compliance
  • Proven experience in a similar commercial account executive role
  • Demonstrable track record of managing and developing client relationships
  • Experience in generating new business opportunities and achieving revenue targets
  • Familiarity with overseeing and developing a commercial team
  • Excellent communication and interpersonal skills
  • Strong negotiation and presentation abilities
  • Ability to identify client needs and provide suitable solutions
Job Responsibility
Job Responsibility
  • Manage and take ownership of a book of existing clients, seeking cross-sell and upsell opportunities
  • Develop new business opportunities and generate revenue for the business
  • Ensure a quality service is provided to all clients in accordance with their needs and requirements
  • Oversee and develop the commercial team to achieve business and personal objectives
  • Handle Personal Lines and claims handling to support client needs as required
  • Ensure all business activities comply with FCA regulations and company procedures
  • Conduct learning, training, and assessment exercises in accordance with the individual T&C scheme
  • Maintain a high level of customer service and promote exceptional customer care standards at all times
  • Report to the Directors and influence the direction and performance of the business
  • Fulltime
Read More
Arrow Right

Director, Customer Service Operations

As the Director, Customer Experience for our Luxury Brands, you will manage and ...
Location
Location
United States , Deerfield
Salary
Salary:
130000.00 - 190000.00 USD / Year
thermatru.com Logo
Therma-Tru
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Business, Communications, Supply Chain, or related field OR High School diploma with 15+ years requisite experience
  • 10+ years of leadership in customer service, contact centers, or luxury service environments
  • Experience leading remote/hybrid teams and large, high-touch operations
  • Knowledge of B2B customer service, order fulfillment, and supply chain workflows
  • Proficient with CRM, EDI, and contact center platforms
  • Strong analytical, communication, and cross-functional collaboration skills
  • Willingness to travel and work flex hours as needed
Job Responsibility
Job Responsibility
  • Manage and guide all aspects of customer and consumer service delivery for our luxury brand portfolio
  • Manage a dispersed team of 165+ associates, including 4–8 direct reports, with teams located in the U.S. and Mexico
  • Foster development and succession planning while promoting an inclusive and engaged service culture
  • Oversee consumer service (product, warranty, and technical support) and customer service (B2B order entry and fulfillment), ensuring quality and consistency across channels
  • Maintain strong collaboration with supply chain and distribution operations to optimize order fulfillment and reduce service friction
  • Monitor KPIs, SLAs, and productivity benchmarks to drive continuous improvement in a fast-paced environment
  • Build and maintain a luxury-first service mindset that reflects brand expectations across high-touch interactions
  • Implement service improvements using customer feedback, data insights, and operational trends
  • Leverage technology, AI, CRM, EDI, and contact center tools to transform workflows, improve efficiency, and enhance user experience
  • Identify and implement scalable, future-ready solutions that align with evolving customer needs and business strategies
What we offer
What we offer
  • Annual bonus plan based on company and individual performance, or a role-based sales incentive plan
  • Robust health plans
  • Market-leading 401(k) program with a company contribution
  • Product discounts
  • Flexible time off benefits (including half-day summer Fridays per policy)
  • Inclusive fertility / adoption benefits
  • Employee Resource Groups
  • Fulltime
Read More
Arrow Right
New

Finance Director, Business Planning, Strategy & Investments

Are you seeking a senior finance leader role that is at the forefront of making ...
Location
Location
United States , Redmond
Salary
Salary:
130900.00 - 277200.00 USD / Year
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Master's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 8+ years experience in financial analysis, accounting, controllership or finance, or related field OR Bachelor's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 10+ years experience in financial analysis, accounting, controllership or finance, or related field OR equivalent experience
  • 1+ year(s) experience managing direct reports
Job Responsibility
Job Responsibility
  • People Management: Culture champion who creates energy and clarity, empowers and holds his team, leaders, and business partners accountable driving optimized outcomes
  • Managers deliver success through empowerment and accountability by coaching, modeling, and caring
  • Coach - Define team objectives and outcomes
  • Enable success across boundaries
  • Help the team adapt and learn
  • Model - Live our culture
  • Embody our values
  • Practice our leadership principles
  • Care - Attract, grow, accelerate top talent, and build high-performing teams
  • Know everyone’s capabilities and aspirations
  • Fulltime
Read More
Arrow Right

EFL Director of Studies - Summer

Director of Studies (DoS) – MLA Canada at Toronto Metropolitan University. MLA (...
Location
Location
Canada , Toronto
Salary
Salary:
Not provided
mlaworld.com Logo
Move Language Ahead
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Must have right to work in Canada and the completion of a satisfactory criminal background check is required
  • the completion of a satisfactory child abuse clearance may also be required
  • Proven suitability to work with students under 18: at least 2 references
  • ESL or English teaching experience with teenagers
  • Be proficient in the use of IT
  • ESL or English Summer School Teaching/Managerial experience in Canada
  • Teacher Management experience
  • Teacher Training experience
  • First Aid Qualification
  • Ability to develop positive relationships with students, earning their trust whilst maintaining proper professional boundaries
Job Responsibility
Job Responsibility
  • Ensure the planning, delivery and smooth running of the academic program
  • Monitor effective completion of all tasks
  • Allocate students to classes and make changes if necessary
  • Assign level and material to classes
  • Organize inductions, and CPD sessions for teachers and Group Leaders
  • Represent MLA values
  • Report to the Academic Manager
  • 6 days per week
  • Take overall responsibility for all aspects of teaching and learning within the school
  • Develop and implement MLA’s educational philosophy and foster a culture of best practice
What we offer
What we offer
  • This position provides housing and full board.
  • Residential rates include full board and lodging
  • Paid training and induction
  • Work as part of a strong team and gain experience
  • Opportunities for professional development e.g., observations, team teaching
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy