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We are seeking a results-oriented and strategic Director of IT to lead and evolve our Corporate IT function, as well as drive technology operations across our Manufacturing and Supply Chain sites. This role also includes ownership of the customer-facing IT hardware experience, particularly the lifecycle and management of laptops included as part of our product offering. Reporting to the VP of Business Systems & IT, this leader will be responsible for creating a secure, scalable, and service-oriented IT environment that supports both internal teams and external customer delivery.
Job Responsibility:
Define and execute the IT and InfoSec strategy across Corporate and Manufacturing
Build and lead a high-performing IT organization with clear roles, career paths, and accountability across IT support, infrastructure, infosecurity and endpoint management
Partner closely with Engineering, Manufacturing Ops, Engineering Security, and Product teams to align IT infrastructure with company goals
Own the creation, management, and execution of the comprehensive IT budget
Oversee the management and security of employee devices, collaboration tools (e.g., Google Workspace, Slack), and enterprise SaaS systems
Manage internal IT support and service desk functions to ensure high levels of employee satisfaction
Enforce policies for endpoint management, identity access (e.g., SSO), and cybersecurity posture
Drive efficiencies in key IT processes including Hire-to-Retire, and Asset Management
Owns the end-to-end reliability of all physical office technology and workspace infrastructure
Establish and support robust IT infrastructure in manufacturing and logistics sites
Ensure high availability and resilience of operational technology (OT) and Industrial IT systems
Consult Product, Engineering and Customer IT teams to ensure customer hardware is secure, reliable, and scalable at launch
Implement IT governance practices and compliance frameworks (e.g., SOC2, ISO 27001)
Own vendor and asset management for IT equipment and services
Maintain business continuity, backup, and disaster recovery plans across sites and services
Requirements:
8+ years of progressive experience in IT
At least 3+ years in a leadership or director-level role
Demonstrated success scaling IT organizations
Deep knowledge of endpoint management, enterprise networking, VPNs, SSO (Okta, Azure AD, Google Workspace, Soti), and SaaS operations
Hands-on experience with corporate IT, site IT infrastructure, and secure provisioning of customer hardware
Experience supporting operational tech environments, including factory floor systems, scanners, kiosks, and hybrid infrastructure
Strong understanding of IT security, compliance, and device hardening for both corporate and customer-facing endpoints
Strong communicator with a bias for action
Proven ability to lead cross-functional initiatives across Product, Security, and Engineering
Comfortable working with remote teams and supporting globally distributed environments
Nice to have:
Experience with MDM platforms (e.g., Jamf, Intune, Kandji, Soti)
Background in delivering hardware or software products that ship to external customers
Familiarity with ISO 27001, NIST, or similar compliance frameworks