Director of IT and Security Job at The Mailworks (Menands)

Job Description

If you take pride in building secure, efficient, and impeccably engineered systems, this role will feel like home. As our Director of IT and Security, you will guide the architecture, stability, and protection of a modern AWS environment while applying precise logic to maintain SOC 2 and HIPAA compliance. You will troubleshoot complex issues, refine technical controls, and strengthen a company-wide security posture that relies on your accuracy and depth of knowledge. Your leadership will shape reliable infrastructure, disciplined processes, and high-quality operational outcomes that directly support our growth and innovation.

Job Responsibility

Lead, manage, and hold third party vendors accountable to company standards
Oversee daily IT operations and ensure reliable technology support across departments
Ensure company-wide adherence to SOPs supporting SOC 2 and HIPAA requirements
Promote a proactive, service-oriented, and security-conscious culture throughout the organization
Oversee maintenance, security, and scalability of The Mailworks’ AWS cloud environment
Manage system architecture, backups, storage, and access control for all cloud resources
Ensure reliable operation of company servers, virtual machines, and internal applications
Collaborate with Engineering and Product teams to support deployments and DevOps processes
Evaluate and implement infrastructure improvements for stability and efficiency
Serve as an escalation point for complex technical issues across systems
Own and maintain The Mailworks’ information-security framework, ensuring full SOC 2 and HIPAA compliance
Partner with Vanta and third-party auditors to manage documentation, evidence collection, and remediation
Maintain and monitor data-protection policies, encryption standards, and secure-transmission practices
Oversee user-access management, password policy enforcement, and MFA compliance
Conduct regular risk assessments, vulnerability scans, and penetration-test follow-ups
Manage incident-response, breach-notification, and disaster-recovery procedures in accordance with HIPAA requirements
Lead employee training on data-handling, privacy, and security best practices via informational e-mails, alerts, and scheduled KnowBe4 training
Monitor company-wide IT tickets to ensure prompt, high-quality user support
Manage hardware inventory, software licensing, and system provisioning
Maintain reliable operation of networks, printers, and office connectivity
Define and enforce standards for workstation setup, patching, and security updates
Ensure proper employee onboarding/offboarding with correct access provisioning and data revocation
Plan and execute IT-related projects, upgrades, and integrations
Manage vendor relationships for technology services, hardware, and security tools
Evaluate emerging technologies that improve reliability, compliance, and automation
Collaborate with other directors to align IT and security strategy with company goals
Support business-continuity and disaster-recovery readiness through documented and tested plans

Requirements

Strong leadership and communication skills
Deep expertise in AWS infrastructure, IAM, and security configuration
Hands-on experience maintaining SOC 2 and HIPAA compliance
Knowledge of IT systems, networking, endpoint management, and identity-access control
Familiarity with Vanta or similar compliance-automation platforms
Excellent analytical and troubleshooting abilities
High integrity and commitment to data privacy and operational excellence
Proficiency in database technologies including MS SQL Server and DynamoDB

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Director of IT and Security

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