Director of Inside Sales

• Own and drive inside sales efforts focused on upselling and cross-selling Tambourine products and services to existing clients
• Achieve and exceed revenue targets through account expansion and increased product adoption
• Identify opportunities within the existing client base by analyzing client needs, usage, performance, and growth potential
• Develop and execute strategic outreach plans to engage clients with relevant product and service opportunities
• Partner closely with Account Management team to align sales efforts with client goals and relationship history
• Qualify expansion opportunities and manage them through the full sales cycle, from discovery to proposal, negotiation, and close
• Maintain strong visibility into pipeline performance, forecasting, and account expansion activity
• Collaborate with Marketing to support campaigns, promotions, and client-facing materials that drive upsell opportunities
• Work with Product and Revenue leadership to provide feedback on client needs, product positioning, and market demand
• Build and maintain trusted relationships with key client stakeholders to support long-term growth and retention
• Ensure all upsell efforts are aligned with client objectives, Tambourine's product offerings, and overall revenue strategy
• Use CRM systems consistently to track activity, manage opportunities, and report on performance
• Perform additional duties as assigned or requested

• 5–7+ years of sales experience, preferably in inside sales, account expansion, upselling, cross-selling, or client-facing revenue roles
• Bilingual fluency in English and Spanish strongly preferred to support client communication and account expansion opportunities
• Proven ability to meet or exceed revenue targets by identifying, managing, and closing expansion opportunities within an existing client base
• Strong consultative selling skills, including discovery, proposal development, negotiation, and positioning relevant products or services based on client needs
• Experience managing a sales pipeline and using CRM platforms such as Salesforce for activity tracking, forecasting, and reporting
• Excellent client communication and presentation skills, with comfort engaging senior-level stakeholders and collaborating cross-functionally with internal teams
• Strong analytical and organizational skills, with the ability to evaluate client performance, identify revenue opportunities, and manage multiple priorities independently
• Leadership mindset with strong ownership, accountability, and a results-driven approach
• experience in hospitality, digital marketing, SaaS, agency, or technology-enabled services preferred

experience in hospitality, digital marketing, SaaS, agency, or technology-enabled services preferred

• Medical insurance (base option 100% paid by Tambourine)
• Dental & vision insurance
• 401K
• Life & long-term disability insurance (100% paid by Tambourine)
• Additional life & short-term disability insurance
• Pet insurance
• Generous paid time off
• Twelve paid holidays
• Six work-from-home days per month
• Additional PTO for recreational stays at client properties
• Creative work atmosphere and culture
• Tri-Rail commuter discount