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Four Seasons Hotel Denver is seeking an Director of Information Technology with experience delivering exceptional service. The IT Director reports directly to the Director of Finance of the property.
Job Responsibility:
Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day
Establish and maintain user procedures and hardware familiarization for all systems
Provide administration services, to include
contribution to technology capital and operating budgets
Provide Systems Administration, including maintaining user/group accounts, user configuration, trouble-shooting access problems and completion of on-site documentation
Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting
Ensure effective support for other systems, including back office, sales and catering and human resources applications and any other at the property
Provide system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management
Maintain and promote Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards
Assist in the co-ordination of new acquisitions and major projects as required
Participate in property-level, corporate-initiated technology implementations
Good knowledge and support for Desktop OS and applications including patches
Provide direct guest support and quality support to function rooms and conference services
Administer Outlook, connection to global VPN and other communication tools
Assist in the process of systems backup and recovery procedures
Assist in management of third party vendors
Provide 24 / 7 support for mission critical systems
Assist at network support and security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance – wired & wireless, Network protection and failover tools implementation (Firewall, web security, multi-homing devices, etc)
Perform any additional duties as assigned by the Director of Finance/Assistant Director of Finance
Maintain harmonious and professional relationship with all departments and Home Office
Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact
Assist in other areas of the accounting office as needed
Requirements:
Minimum experience of 2 years in similar position in another Hotel of similar category is required
Technical background, MCSE/MCA or strong networking skills
Must have strong interpersonal skills and be able to relate to all levels of staff
Must be able to assist hotel guests with technical requirements and issues
Must be able to provide high levels of service and support to admin users as per contracted Service Level Agreement
Successful candidate must possess legal work authorization in the United States
Nice to have:
College degree preferably specializing in Information Technology management or business
Previous hospitality IT management experience preferred
Good command of the English language
What we offer:
Medical, dental, and vision insurance
Paid Holidays and Paid Time Off
Discounted RTD Flex Pass for employees
401k participation with a company matching program
Complimentary stays at Four Seasons worldwide (subject to availability)