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The Director of Implementation owns the end-to-end client implementation experience-from contract handoff to go-live and early success. This role leads and develops a team of Implementation Managers while also rolling up sleeves on complex, high-value, or high-risk implementations. This is not a "sit in meetings and review decks" job. You will actively manage implementations, troubleshoot ATS and career site integrations, and raise the bar on how implementation is delivered across the business.
Job Responsibility:
Own implementation strategy, execution quality, and timelines across all client segments
Act as a senior escalation point for complex implementations, integrations, and at-risk accounts
Personally lead implementations for enterprise clients or non-standard deployments involving ATS, career sites, or custom workflows
Lead, coach, and develop a team of Implementation Managers
Set clear performance expectations tied to delivery quality, timelines, and client outcomes
Conduct regular performance reviews and actively build bench strength
Partner with Sales and Client Management teams to ensure clean handoffs and realistic implementation commitments
Collaborate with Product and Engineering on integrations, technical limitations, and roadmap feedback
Translate recurring implementation challenges into actionable internal improvements
Standardize implementation frameworks while allowing flexibility for client-specific needs
Define and track KPIs related to time-to-live, adoption readiness, and implementation health
Continuously improve tooling, documentation, and training materials
Set and reinforce clear expectations with clients at executive and operational levels
Proactively manage risk, scope, and timeline changes before they become problems
Ensure clients leave implementation confident, enabled, and ready to scale
Requirements:
7-10+ years of SaaS implementation experience, preferably in HR tech, recruitment marketing, ATS, or career site platforms
3+ years managing implementation or client-facing delivery teams
Hands-on experience implementing or integrating with ATS platforms (e.g., iCIMS, Greenhouse, Workday, Taleo, Lever, etc.)
Strong project management instincts-organized, decisive, and allergic to missed deadlines
Proven ability to balance strategic leadership with tactical execution
Comfortable delivering hard truths with empathy (clients and internal teams alike)