CrawlJobs Logo

Director of Implementation (Enterprise)

Aledade, Inc.

Location Icon

Location:
United States, Bethesda

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

The Director of Implementation (Enterprise) is responsible for leading the successful onboarding and technical enablement of large, complex healthcare organizations into Aledade’s technology ecosystem. This role requires exceptional project leadership skills, a deep understanding of enterprise EHR workflows and data integration strategies, and the ability to deliver high-value solutions on time and within scope. The Director will manage a portfolio of concurrent implementation projects, fostering strong relationships with customer stakeholders while ensuring alignment across product, technical, and operational teams. The ideal candidate combines strategic vision, operational excellence, and a passion for delivering a seamless customer experience in support of Aledade’s mission to advance value-based care.

Job Responsibility:

  • Develop, oversee, and optimize a portfolio of enterprise-level onboarding projects from initiation through completion.
  • Navigate complex, non-standard implementation scenarios with agility, ensuring milestones are achieved consistently and at scale.
  • Direct cross functional teams to guarantee timely delivery of product and technical commitments while maintaining high client satisfaction.
  • Serve as the primary point of contact on technical delivery for enterprise clients, building strong partnerships and trust with executive, clinical, and technical stakeholders.
  • Manage and mentor a team of implementation specialists and EHR subject matter experts.
  • Develop and maintain best-practice workflows for top-tier EHR systems, with an emphasis on Epic, to support value-based care and ACO initiatives.
  • Ensure adherence to all applicable compliance requirements, including Certified EHR technology standards, Promoting Interoperability attestations, and accurate clinical quality measure reporting.
  • Monitor and drive performance against key implementation metrics to meet organizational goals.
  • Identify process improvements to enhance efficiency, scalability, and quality across implementation operations.

Requirements:

  • 10+ years of experience of relevant experience in healthcare technology
  • Experience leading enterprise-level implementations, preferably in an Epic environment
  • Bachelors or Masters (preferred) degree in technical field or other relevant field
  • Demonstrate knowledge across all EHR implementation, optimization, and data integration strategies and standards
  • Experience configuring and managing enterprise SaaS applications, preferably population health tools

Nice to have:

  • Proven experience in managing integration projects within the healthcare industry.
  • Deep knowledge and experience with top-tier ambulatory EHR systems with strong preference for Epic
  • Strong communication and organizational skills.
  • Experience with value-based care and ACO initiatives
  • Extensive experience leading Practice Management, EHR, HIEand related healthcare technology implementation projects through the full lifecycle
  • Proven track record of building and managing strong teams
  • Demonstrated ability to meet financial and operational targets
  • Experience in vendor management and contract negotiation
What we offer:
  • Flexible work schedules and the ability to work remotely are available for many roles
  • Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
  • Robust time-off plan (21 days of PTO in your first year)
  • Two paid volunteer days and 11 paid holidays
  • 12 weeks paid parental leave for all new parents
  • Six weeks paid sabbatical after six years of service
  • Educational Assistant Program and Clinical Employee Reimbursement Program
  • 401(k) with up to 4% match
  • Stock options

Additional Information:

Job Posted:
December 17, 2025

Employment Type:
Fulltime
Work Type:
Remote work
Icon
View All Jobs In This Company
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Director of Implementation (Enterprise)

Manager, Global Enterprise Implementation

The Manager, Global Enterprise Customer Implementations is responsible for leadi...
Location
Location
United States , Chicago
Salary
Salary:
145000.00 - 170000.00 USD / Year
cultureamp.com Logo
Culture Amp
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience leading global or multi-regional teams in a customer-facing, implementation, or professional services environment
  • Demonstrated success in driving operational excellence, process standardization, and innovation at scale
  • Strong project management skills, with a track record of delivering complex, multi-stakeholder projects on time and within budget
  • Deep understanding of enterprise customer needs, change management, and the SaaS implementation lifecycle
  • Experience with customer education, enablement, or training programs is highly desirable
  • Excellent communication, stakeholder management, and influencing skills
  • Ability to thrive in a fast-paced, ambiguous, and globally distributed environment
  • Customer-Centric
  • Innovative and Proactive
  • Collaborative Leader
Job Responsibility
Job Responsibility
  • Lead, coach, and develop a high-performing team of global Enterprise Implementation Managers
  • Own the day-to-day operations of the global IM team, ensuring effective resource allocation, workload balancing, and delivery of customer projects on time and within scope
  • Coach and guide the Implementation Manager ICs on complex/unique customer needs
  • Set clear goals and performance expectations for the team
  • Run point on our customer escalation process
  • Own global capacity planning and workforce strategy
  • Develop and execute a global strategy and operating rhythm for Enterprise Implementation
  • Establish and maintain global standards, best practices, and playbooks for implementation processes
  • Partner with regional CX Directors and cross-functional teams
  • Identify, evaluate, and implement new technologies, content, and business processes
What we offer
What we offer
  • Employee Share Options Program
  • Programs, coaching, and budgets to help you thrive personally and professionally
  • Access to external providers for mental wellbeing and coaching support
  • Monthly Camper Life Allowance
  • Team budgets dedicated to team building activities and connection
  • Intentional quarterly wellbeing pauses
  • Extended year-end breaks
  • Excellent parental leave and in work support program available from day 1
  • 5 Social Impact Days a year
  • MacBooks for you to do your best & a work from home office budget
  • Fulltime
Read More
Arrow Right

Manager, Global Enterprise Implementation

The Manager, Global Enterprise Customer Implementations is responsible for leadi...
Location
Location
United States , San Francisco
Salary
Salary:
145000.00 - 170000.00 USD / Year
cultureamp.com Logo
Culture Amp
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience leading global or multi-regional teams in a customer-facing, implementation, or professional services environment
  • Demonstrated success in driving operational excellence, process standardization, and innovation at scale
  • Strong project management skills, with a track record of delivering complex, multi-stakeholder projects on time and within budget
  • Deep understanding of enterprise customer needs, change management, and the SaaS implementation lifecycle
  • Experience with customer education, enablement, or training programs is highly desirable
  • Excellent communication, stakeholder management, and influencing skills
  • Ability to thrive in a fast-paced, ambiguous, and globally distributed environment
  • Customer-Centric
  • Innovative and Proactive
  • Collaborative Leader
Job Responsibility
Job Responsibility
  • Lead, coach, and develop a high-performing team of global Enterprise Implementation Managers, fostering collaboration and knowledge sharing across regions
  • Own the day-to-day operations of the global IM team, ensuring effective resource allocation, workload balancing, and delivery of customer projects on time and within scope
  • Coach and guide the Implementation Manager ICs on complex/unique customer needs while establishing a culture of creativity, tenacity, and a dedication to solving problems
  • Set clear goals and performance expectations for the team, aligned with global CX and business objectives
  • Run point on our customer escalation process, ensuring timely triage and resolution of escalations, in partnership with our Product Support leadership team
  • Own global capacity planning and workforce strategy, including hiring and coverage across timezones
  • Develop and execute a global strategy and operating rhythm for Enterprise Implementation, ensuring consistent, high-quality customer experiences across all regions
  • Establish and maintain global standards, best practices, and playbooks for implementation processes, documentation, and customer handoffs
  • Partner with regional CX Directors and cross-functional teams to align on priorities, share insights, and drive continuous improvement
  • Identify, evaluate, and implement new technologies, content, and business processes to drive greater efficiency, scalability, and customer value in the implementation journey
What we offer
What we offer
  • Employee Share Options Program
  • Programs, coaching, and budgets to help you thrive personally and professionally
  • Access to external providers for mental wellbeing and coaching support
  • Monthly Camper Life Allowance
  • Team budgets dedicated to team building activities and connection
  • Intentional quarterly wellbeing pauses
  • Extended year-end breaks
  • Excellent parental leave and in work support program available from day 1
  • 5 Social Impact Days a year
  • MacBooks for you to do your best & a work from home office budget
  • Fulltime
Read More
Arrow Right

Enterprise Sales Director

We’re looking to hire an Enterprise Sales Director (individual contributor) to j...
Location
Location
United States
Salary
Salary:
238000.00 - 320000.00 USD / Year
getdbt.com Logo
dbt Labs
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4+ years closing experience in technology sales, with a proven track record of exceeding annual targets
  • Ability to understand complex technical concepts and develop them into a consultative sale
  • Excellent verbal, written, and in-person communication skills to engage stakeholders at all levels of an analytics organization (individual developer up to CTO)
  • The diligence and organizational skills to work long, intricate sales cycles involving multiple client teams
  • Ability to operate in an ambiguous and fast-paced work environment
  • A passion for being an inclusive teammate and involved member of the community
  • Experience with SQL or willingness to learn
Job Responsibility
Job Responsibility
  • Own the full sales cycle from lead to ongoing utilization for enterprise prospects
  • Organize POC implementations of dbt Cloud Enterprise
  • Win 20 new dbt Cloud Enterprise customers per year (after ramp)
  • Lead and contribute to team projects that develop our sales process
  • Work with product to build and maintain the dbt Cloud enterprise roadmap
  • Become an expert in SQL, dbt, and enterprise data operations
  • Be an active member of the dbt open source community
What we offer
What we offer
  • Unlimited vacation time with a culture that actively encourages time off
  • 401k plan with 3% guaranteed company contribution
  • Comprehensive healthcare coverage
  • Generous paid parental leave
  • Flexible stipends for: Health & Wellness
  • Home Office Setup
  • Cell Phone & Internet
  • Learning & Development
  • Office Space
  • Fulltime
Read More
Arrow Right

Enterprise Sales Director

We’re looking to hire an Enterprise Sales Director (individual contributor) to j...
Location
Location
United States
Salary
Salary:
238000.00 - 320000.00 USD / Year
getdbt.com Logo
dbt Labs
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4+ years closing experience in technology sales, with a proven track record of exceeding annual targets
  • Ability to understand complex technical concepts and develop them into a consultative sale
  • Excellent verbal, written, and in-person communication skills to engage stakeholders at all levels of an analytics organization (individual developer up to CTO)
  • The diligence and organizational skills to work long, intricate sales cycles involving multiple client teams
  • Ability to operate in an ambiguous and fast-paced work environment
  • A passion for being an inclusive teammate and involved member of the community
  • Experience with SQL or willingness to learn
Job Responsibility
Job Responsibility
  • Own the full sales cycle from lead to ongoing utilization for enterprise prospects
  • Organize POC implementations of dbt Cloud Enterprise
  • Win 20 new dbt Cloud Enterprise customers per year (after ramp)
  • Lead and contribute to team projects that develop our sales process
  • Work with product to build and maintain the dbt Cloud enterprise roadmap
  • Become an expert in SQL, dbt, and enterprise data operations
  • Be an active member of the dbt open source community
What we offer
What we offer
  • Unlimited vacation time with a culture that actively encourages time off
  • 401k plan with 3% guaranteed company contribution
  • Comprehensive healthcare coverage
  • Generous paid parental leave
  • Flexible stipends for: Health & Wellness
  • Home Office Setup
  • Cell Phone & Internet
  • Learning & Development
  • Office Space
  • Fulltime
Read More
Arrow Right

Enterprise Sales Director

We’re looking to hire an Enterprise Sales Director (individual contributor) to j...
Location
Location
United States , Bay Area
Salary
Salary:
238000.00 - 320000.00 USD / Year
getdbt.com Logo
dbt Labs
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4+ years closing experience in technology sales, with a proven track record of exceeding annual targets
  • Ability to understand complex technical concepts and develop them into a consultative sale
  • Excellent verbal, written, and in-person communication skills to engage stakeholders at all levels of an analytics organization (individual developer up to CTO)
  • The diligence and organizational skills to work long, intricate sales cycles involving multiple client teams
  • Ability to operate in an ambiguous and fast-paced work environment
  • A passion for being an inclusive teammate and involved member of the community
  • Experience with SQL or willingness to learn
Job Responsibility
Job Responsibility
  • Own the full sales cycle from lead to ongoing utilization for enterprise prospects
  • Organize POC implementations of dbt Cloud Enterprise
  • Win 20 new dbt Cloud Enterprise customers per year (after ramp)
  • Lead and contribute to team projects that develop our sales process
  • Work with product to build and maintain the dbt Cloud enterprise roadmap
  • Become an expert in SQL, dbt, and enterprise data operations
  • Be an active member of the dbt open source community
What we offer
What we offer
  • Unlimited vacation time with a culture that actively encourages time off
  • 401k plan with 3% guaranteed company contribution
  • Comprehensive healthcare coverage
  • Generous paid parental leave
  • Flexible stipends for: Health & Wellness
  • Home Office Setup
  • Cell Phone & Internet
  • Learning & Development
  • Office Space
  • Fulltime
Read More
Arrow Right

Global Enterprise Account Director

Global Enterprise Account Director at EZRA reporting to the RVP of Enterprise Gr...
Location
Location
United States
Salary
Salary:
Not provided
https://www.lhh.com/ Logo
LHH
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of relevant experience driving revenue growth in an important / enterprise / global account leadership role
  • 10+ years' experience in business development with a successful track record everywhere you have been
  • Relevant experience in the HR consulting / leadership & L&D space
  • Familiarity with relevant systems, e.g. Salesforce
  • Outstanding & compelling presenting / storytelling skills
  • Experience with networking, partnering and communicating with senior level stakeholders both internally and externally
  • Develop strategic account plans to increase revenue
Job Responsibility
Job Responsibility
  • Lead on growth for a dedicated number of important accounts defined as global or enterprise
  • Set the strategy for growth for each account and implement this strategy whilst working with marketing, enterprise, Customer Success, Impact Labs and Sales leadership
  • Take a leadership role in driving deals across key account portfolio
  • Become networked with important client partners with a view to developing an understanding of their business and unlocking incremental revenue opportunities across account portfolio
  • Take on new accounts as they are identified with potential for growth globally
  • Work with our Adecco Group partners around the world and across different brands to unlock opportunities to increase growth across account portfolio
  • Be the brand spokesperson / ambassador for Ezra within account portfolio, leading presentations and events with enterprise clients and customers
What we offer
What we offer
  • Your Own World-class coach to help you grow personally and professionally
  • Coaching for Friends and family
  • Charity Days to support the causes close to your heart
  • Learning Budget to fuel your curiosity
  • Weekly Wellbeing Hour just for you
  • Regional benefits including 23 vacation days + 3 floating holidays, 401k, comprehensive health insurance
  • A welcoming place to do your best work
  • Comfortable, collaborative and inclusive environment
  • Dog-friendly workplace
  • Fulltime
Read More
Arrow Right

Senior Director, Enterprise Customer Success

PagerDuty is a global leader in digital operations management, enabling customer...
Location
Location
United States , Atlanta
Salary
Salary:
180000.00 - 275000.00 USD / Year
https://www.pagerduty.com Logo
PagerDuty
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Ability to communicate and effectively present (verbally/in writing) coaching plans, strategic plans for your business, problem solving and decision making situations
  • Take on new challenges and the ability to work through uncertainty
  • Proven track record of trusted advisor to the C-suite in Enterprise accounts with strong consultative skills
  • Experience building plays and associated playbooks using Customer Success technologies such as Gainsight to measure impact and effectiveness
  • Understand and can apply Customer Journey frameworks to CSM tasks and responsibilities
  • Minimum of 10 years experience with a combination of working in a consulting firm running a team of senior consultants, and leading services or success organizations in a SaaS company
  • A four year degree or equivalent
  • Demonstrated ability to manage customer accounts in conjunction with sales organizations
  • Consistently delivering against targets
  • reduce churn and downgrades, produce accurate forecasts, while maintaining a focus on cost to serve
Job Responsibility
Job Responsibility
  • Proactively engage with customers to understand their needs, address challenges, and ensure they are achieving desired outcomes with the company's products or services
  • Serve as a voice of the customer within the organization, ensuring customer feedback is heard and acted upon
  • Develop and implement customer success strategies aligned with business goals, focusing on maximizing customer lifetime value and driving revenue growth
  • Uplevel our engagement with Executive decision makers and position the Operations Cloud as the platform for modern enterprises
  • Understand and ability to articulate Operations Cloud value proposition and how PagerDuty helps corporations revolutionize their digital operations
  • Lead, mentor, and develop a high-performing customer success organization, providing guidance, coaching, and performance management
  • Build and sustain a team of high performing leaders (Success Managers and Directors) who embody our values, establish trusted advisor relationships and focus on making every customer successful
  • Instill operational rigor and consistency, as appropriate, to define and refine success manager engagement strategies, account management, and programs at scale
  • Drive customer retention and expansion by identifying opportunities for upselling, cross-selling, and building strong customer relationships
  • Forecast renewals by working cross functionally with sales, renewals and operations
What we offer
What we offer
  • Competitive salary
  • Comprehensive benefits package from day one
  • Flexible work arrangements
  • Company equity
  • ESPP (Employee Stock Purchase Program)
  • Retirement or pension plan
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
  • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
  • Fulltime
Read More
Arrow Right

Senior Director, Enterprise Customer Success

As the Regional Vice President, North America Customer Success, you will lead a ...
Location
Location
Canada , Toronto
Salary
Salary:
192000.00 - 264000.00 CAD / Year
https://www.pagerduty.com Logo
PagerDuty
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Ability to communicate and effectively present (verbally/in writing) coaching plans, strategic plans for your business, problem solving and decision making situations
  • proven track record of trusted advisor to the C-suite in Enterprise accounts with strong consultative skills
  • experience building plays and associated playbooks using Customer Success technologies such as Gainsight to measure impact and effectiveness
  • understand and can apply Customer Journey frameworks to CSM tasks and responsibilities
  • minimum of 10 years experience with a combination of working in a consulting firm running a team of senior consultants, and leading services or success organizations in a SaaS company
  • a four year degree or equivalent
  • demonstrated ability to manage customer accounts in conjunction with sales organizations
  • exceptional leader of high integrity, intellect, and character who can set a clear vision for the group and plan, hire, manage, and inspire teams to achieve extraordinary results consistently quarter over quarter.
Job Responsibility
Job Responsibility
  • Proactively engage with customers to understand their needs, address challenges, and ensure they are achieving desired outcomes with the company's products or services
  • serve as a voice of the customer within the organization, ensuring customer feedback is heard and acted upon
  • develop and implement customer success strategies aligned with business goals, focusing on maximizing customer lifetime value and driving revenue growth
  • uplevel our engagement with Executive decision makers and position the Operations Cloud as the platform for modern enterprises
  • lead, mentor, and develop a high-performing customer success organization, providing guidance, coaching, and performance management
  • build and sustain a team of high performing leaders who embody our values, establish trusted advisor relationships and focus on making every customer successful
  • key metrics for this role are: gross revenue retention, net revenue retention, executive engagement, adoption, professional services, support and PagerDuty University
  • drive customer retention and expansion by identifying opportunities for upselling, cross-selling, and building strong customer relationships
  • monitor key customer success metrics, identify trends, and use data to inform decision-making and improve processes
  • establish a rhythm of the business that is consistent and predictable in running the business activities and change the business projects
What we offer
What we offer
  • Competitive salary
  • comprehensive benefits package from day one
  • flexible work arrangements
  • company equity
  • ESPP (Employee Stock Purchase Program)
  • retirement or pension plan
  • generous paid vacation time
  • paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
  • paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
  • Fulltime
Read More
Arrow Right
Welcome to CrawlJobs.com –
Your Global Job Discovery Platform
At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Australia Jobs Canada Jobs Poland Jobs Ireland Jobs Spain Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
© 2025 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy