Director of Implementation (Enterprise) Job at Aledade, Inc. (Bethesda)

Job Description

The Director of Implementation (Enterprise) is responsible for leading the successful onboarding and technical enablement of large, complex healthcare organizations into Aledade’s technology ecosystem. This role requires exceptional project leadership skills, a deep understanding of enterprise EHR workflows and data integration strategies, and the ability to deliver high-value solutions on time and within scope. The Director will manage a portfolio of concurrent implementation projects, fostering strong relationships with customer stakeholders while ensuring alignment across product, technical, and operational teams. The ideal candidate combines strategic vision, operational excellence, and a passion for delivering a seamless customer experience in support of Aledade’s mission to advance value-based care.

Job Responsibility

Develop, oversee, and optimize a portfolio of enterprise-level onboarding projects from initiation through completion.
Navigate complex, non-standard implementation scenarios with agility, ensuring milestones are achieved consistently and at scale.
Direct cross functional teams to guarantee timely delivery of product and technical commitments while maintaining high client satisfaction.
Serve as the primary point of contact on technical delivery for enterprise clients, building strong partnerships and trust with executive, clinical, and technical stakeholders.
Manage and mentor a team of implementation specialists and EHR subject matter experts.
Develop and maintain best-practice workflows for top-tier EHR systems, with an emphasis on Epic, to support value-based care and ACO initiatives.
Ensure adherence to all applicable compliance requirements, including Certified EHR technology standards, Promoting Interoperability attestations, and accurate clinical quality measure reporting.
Monitor and drive performance against key implementation metrics to meet organizational goals.
Identify process improvements to enhance efficiency, scalability, and quality across implementation operations.

Requirements

10+ years of experience of relevant experience in healthcare technology
Experience leading enterprise-level implementations, preferably in an Epic environment
Bachelors or Masters (preferred) degree in technical field or other relevant field
Demonstrate knowledge across all EHR implementation, optimization, and data integration strategies and standards
Experience configuring and managing enterprise SaaS applications, preferably population health tools

Nice to have

Proven experience in managing integration projects within the healthcare industry.
Deep knowledge and experience with top-tier ambulatory EHR systems with strong preference for Epic
Strong communication and organizational skills.
Experience with value-based care and ACO initiatives
Extensive experience leading Practice Management, EHR, HIEand related healthcare technology implementation projects through the full lifecycle
Proven track record of building and managing strong teams
Demonstrated ability to meet financial and operational targets
Experience in vendor management and contract negotiation

What we offer

Flexible work schedules and the ability to work remotely are available for many roles
Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
Robust time-off plan (21 days of PTO in your first year)
Two paid volunteer days and 11 paid holidays
12 weeks paid parental leave for all new parents
Six weeks paid sabbatical after six years of service
Educational Assistant Program and Clinical Employee Reimbursement Program
401(k) with up to 4% match
Stock options

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Director of Implementation (Enterprise)

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