Director of Impact Data Job at United Way (Chattanooga)

Job Description

The Director of Impact Data serves as United Way of Greater Chattanooga’s senior lead for impact data strategy, research, data analytics, and measurement relating to executing our organization’s Impact Agenda. This role ensures the organization and its partners have the high-quality information needed to understand community needs, guide investments, evaluate outcomes, and tell a compelling story of impact across our region. This director bridges analytical expertise with accessible storytelling and capacity‑building — helping UWGC, our nonprofit partners, funders, and community stakeholders make data‑informed decisions that advance economic mobility, stability, and well‑being for all residents in the Greater Chattanooga area.

Job Responsibility

Lead UWGC’s impact data strategy, including data governance standards, data quality practices, and documentation
Manage key data systems such as case-management for programs such as 211, outcomes-tracking with grantees, and partner reporting platforms
Oversee the maintenance, accuracy, and integration of datasets needed for insights (internal performance data, funded partner reporting, community data sources, etc.)
Collaborate with Technology, Finance, Impact, and Operations teams to ensure secure, reliable data infrastructure that supports analytics and evaluation
Program design and evaluation frameworks for UWGC investments, initiatives, and strategic priorities
Lead community needs assessments, landscape scans, and research projects that deepen understanding of poverty, ALICE populations, economic mobility, and local disparities
Develop and update shared outcomes models, indicators, and learning frameworks for all UWGC funding streams
Produce public‑facing reports, briefs, insight memos, and data products used in strategy, fundraising, advocacy, and community education
Develop dashboards, scorecards, and analytic products that translate raw data into actionable insights for UWGC leadership, Board, funders, and partners
Conduct quantitative and qualitative analyses to identify trends, community needs, gaps in services, partner performance, and investment opportunities
Use modern BI tools (Power BI preferred) to create interactive, intuitive visualizations that support strategic decisions and public storytelling
Ensure analytic outputs uphold UWGC standards of clarity, accuracy, accessibility, and equity
Convert complex data into clear, compelling stories that articulate impact, illuminate need, and inspire investment
Partner closely with Communications, Resource Development, and Government Relations to embed insights into campaigns, pitches, advocacy messaging, and donor materials
Serve as a subject-matter expert and internal consultant to ensure data is used responsibly, ethically, and consistently across the organization
Serve as Community Investment team’s main point of contact for ALICE national data team and SME for ALICE, poverty, and the struggles facing working families and their children
Train funded partners and community organizations on data collection, reporting, outcomes measurement, and evaluation approaches
Provide hands‑on technical assistance to partners seeking to improve their data systems, reporting accuracy, and capacity to demonstrate impact
Lead or co‑lead learning cohorts that strengthen community data literacy, equitable evaluation practices, and shared measurement
Work closely with Community Investments, Corporate Engagement, Finance, 211, Marketing, and other UWGC teams to embed learning cycles into organizational practice
Support grant proposals, government partnerships, and philanthropic collaborations with data, evidence, and clearly articulated impact metrics
Cultivate a culture of continuous learning across UWGC through tools, dashboards, and intentional knowledge‑sharing
Actively contribute to cross-departmental collaborative data team
As needed, manage analysts, interns, contractors, or fellows engaged in impact data work
Develop team goals, work plans, budgets, vendors, and performance expectations aligned to UWGC’s mission and strategic plan

Requirements

Bachelor's degree required (public policy, sociology, economics, statistics, data science, public health, or related)
5–7+ years of experience in applied research, program evaluation, data analytics, or community indicators work
Strong proficiency in Power BI or similar BI tools
Advanced Excel and data visualization skills required
Knowledge of evaluation design, outcomes measurement, and equitable data practices
Excellent written and verbal communication skills, with the ability to explain complex concepts to non‑technical audiences
Equity‑driven approach to research and evaluation
Strong relationship‑builder with proven ability to partner across sectors and levels
Highly organized, proactive, detail‑oriented, and able to manage multiple projects
Mission‑driven, curious, collaborative, and committed to community impact

Nice to have

Master’s degree preferred in Applied Research, Public Policy, Evaluation, Data Science, Sociology, or related field
Experience in the nonprofit, philanthropic, public sector, or social impact space is strongly preferred
Experience administering or supporting case‑management/outcomes‑tracking systems highly desirable
Supervisory or project leadership experience preferred
Experience with statistical, analytic, or scripting tools (SQL, R, Python, or similar) preferred

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Director of Impact Data

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