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The Director of Housing and Estates is a senior leadership role responsible for the strategic and operational delivery of high-quality, safe, and compliant supported housing for people with mental health needs. The postholder will lead housing management, property and estates functions, and provide organisational oversight of Health Safety and Fire, ensuring homes are safe and well-maintained.
Job Responsibility:
Lead the development and delivery of the organisation’s Housing, Estates, and Health & Safety strategies in line with the charity’s mission and values
Act as a member of the Senior Leadership Team, contributing to organisational strategy, performance, and risk management
Provide expert advice to the Chief Executive, Board, and Committees on housing, estates, and safety matters
Responsible for the leadership of the housing and property department, nurturing an excellent customer focused service to our residents and provide strong leadership to the team, promoting a positive culture reflecting our values and setting clear objectives
Strategic oversight and accountability for the success of some housing service contracts, including leading negotiations with commissioners, ensuring financially robust and operationally excellent
Work collaboratively with support teams on the implementation and embedding of a Psychologically Informed Environment (PIE) approach across housing and estates functions, ensuring that accommodation, policies, and practices reflect an understanding of trauma, mental health, and recovery
Lead strategic planning and delivery to ensure all properties meet and sustain the Decent Homes Standard, developing and implementing investment, maintenance, and improvement programmes in line with government legislation, regulatory expectations, and required timeframes
Act as the organisation’s strategic lead for Health & Safety, ensuring a robust and embedded safety culture
Develop and maintain effective links, networks and working relationships with internal and external partners/stakeholders influencing a culture that places a high value on working relationships
Ensure these links are used to improve communication and collaboration in supporting activities which contribute to the success of the services and enhances the profile and reputation of Response
Effectively manage all budgets, negotiating as appropriate, with internal and external suppliers and customers
Demonstrate commercial awareness and understanding of effective business conduct taking into account all internal and external factors
Evaluate the efficiency of controls and continuously improve them, and revise procedures, reports, etc on a periodic basis to identify hidden risks or non-conformity issues
Requirements:
Level 4 qualification in Housing
A commitment to undertake continuous personal development
Supported housing knowledge
Health and Safety knowledge in a supported housing environment
Experience working to strict deadlines without compromising content and service
Able to handle confidential information appropriately
Leadership level experience within a housing association or supported housing environment
Dealing with people who experience mental health and vulnerabilities connected to their mental health or housing status
IT literate with experience using MS Office packages
Strong planning, organisational and time management skills
Ability to communicate effectively with colleagues, clients and members of the public
Be proactive and identify concerns before they become an incident
Able to remain calm when under pressure
Demonstrate respect for difference and diversity
What we offer:
33 days annual leave (inclusive of bank holidays)
Blue Light card and other discounted shopping
Employee Assistance Plan - with access to free counselling
Cycle to Work Scheme (after probation)
Enhanced family friendly leave
Flexible and agile working opportunities (role dependent)
Professional qualification sponsorship and study leave
£500 refer a friend bonus scheme
Optional health cash care plan with money off prescriptions and treatments
Wellbeing hub and mental wellbeing support app – approved by NHS