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Reporting to the Director of Room, the Director of Housekeeping is responsible for overseeing and managing all aspects of the housekeeping department to ensure the highest standards of cleanliness, presentation, and guest satisfaction throughout the hotel. This role provides strategic leadership, implements service standards, manages budgets, and ensures compliance with health and safety regulations. The Director of Housekeeping plays a key role in maintaining the property's brand image and delivering an exceptional guest experience.
Job Responsibility:
Lead and manage the Housekeeping Department team, overseeing all aspects of recruitment, training, scheduling, performance evaluations, and disciplinary actions as needed
Develop and implement comprehensive cleaning and preventive maintenance programs to preserve the aesthetic appeal and longevity of our furniture, fixtures, and equipment
Uphold stringent cleanliness standards, conducting regular inspections, and collaborating closely with external contractors to ensure prompt and top-quality service delivery
Exemplify the highest levels of hospitality and professionalism when handling guest interactions, promptly addressing complaints, fulfilling special requests, and coordinating housekeeping requirements
Monitor departmental expenditures, including labor costs, uniform expenses, linen inventory, cleaning supplies, and contracted services, to meet established financial targets
Maintain accurate inventory records, conduct periodic inventories, and recommend appropriate actions based on inventory outcomes
Prepare annual budgets for labor and operational expenses, and contribute valuable insights to the Capital Plan through well-considered proposals
Ensure the smooth and efficient functioning of the Laundry/Valet Department, offering support and assistance as necessary
Requirements:
Exceptional leadership capabilities and outstanding interpersonal skills
The ability to effectively prioritize tasks and adapt to evolving operational demands
A steadfast work ethic, sound business acumen, and an unwavering commitment to delivering unparalleled service
Three to five years of proven experience in diverse Rooms Operations management roles
A college degree in hotel management, business administration, or equivalent experience
Work Experience: 2 Years
Degree: Professional /Technician
Languages: Spanish / English
Language Ability: High
What we offer:
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resorts