Director of Housekeeping Job at Marriott Bonvoy (Bali)

Director of Housekeeping

Marriott Bonvoy

Location:
Indonesia , Bali

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

The Director of Housekeeping is responsible for overseeing all housekeeping operations at Bvlgari Resort Bali, ensuring that guest villas, public areas, back-of-house, and colleague facilities are impeccably maintained to the highest standards of luxury, cleanliness, and aesthetic excellence. This role leads and supports the housekeeping team in the flawless execution of daily operations, consistently reflecting the Bvlgari brand’s commitment to refinement, precision, and attention to detail. The position focuses on elevating guest experience, fostering colleague engagement, and driving operational efficiency while maintaining strong financial discipline. The role includes regular inspections of all assigned areas, proactive identification of improvement opportunities, and the implementation of corrective action plans to continuously enhance quality, service delivery, and overall performance.

Job Responsibility:

Ensures compliance with all housekeeping policies, standards and procedures
Understands the importance of department’s operation on the overall property financial goals and educates staff on details as appropriate
Reviews staffing levels to ensure the guest service, operational needs and financial objectives are met
Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments
Inventories stock to ensure adequate supplies
Supervises an effective inspection program for all guestrooms and public space
Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals
Ensures all employees have proper supplies, equipment and uniforms
Communicates areas that need attention to staff and follows up to ensure understanding
Supervises daily housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures
Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results
Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same with them
Schedule employees to business demands and for tracks employee time and attendance
Ensures employees understand expectations and parameters
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy
Observes service behaviors of employees and provides feedback to individuals
Ensures employee recognition is taking place on all shifts
Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns
Participates in employee progressive discipline procedures
Review employee satsifaction results
Participates in interviewing and hiring of team members with the appropriate skills
Sets a positive example for guest relations
Participates in the development and implementation of corrective action plans to improve guest satisfaction
Empowers employees to provide excellent customer service
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement
Responds to and handles guest problems and complaints
Strives to improve service performance

Requirements:

High school diploma or GED
3 years experience in housekeeping or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
3 years experience in housekeeping or related professional area

Additional Information:

Job Posted:
January 07, 2026

Employment Type:

Fulltime

Work Type:

On-site work

Marriott Bonvoy - All Job Offers

Job Link Share: