Director of Housekeeping Job at Pyramid Global Hospitality (Chatham)

Director of Housekeeping

Pyramid Global Hospitality

Location:
United States , Chatham

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

85000.00 - 95000.00 USD / Year

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Job Description:

Overall responsibility for managing the housekeeping department, 3 luxury residences and laundry operation and property/public space conditions to ensure that product quality and service standards are met and that optimum service is provided to hotel guests by ensuring that all Chatham Bars Inn, Forbes, AAA and Preferred Hotel Group standards are adhered to. The Director of Housekeeping is responsible for managing and promoting quality service, meeting/exceeding financial goals, short and long term planning and day-to-day operations. In addition, assists in creating the housekeeping budget, business plans, capital expenditures and manages within approved plans and objectives.

Job Responsibility:

Overall responsibility for managing the housekeeping department, 3 luxury residences and laundry operation and property/public space conditions to ensure that product quality and service standards are met and that optimum service is provided to hotel guests
Managing day-to-day activities of the housekeeping department
hiring, planning, scheduling, and organizing staff to ensure proper coverage
Fosters high morale, promotes a positive work environment built on effective communication and mutual respect
Promote teamwork and motivation through daily communication
Communicate and enforce policies and procedures
Conduct pre-shift meetings and review all information pertinent to the day’s activities
Ensure that special guest requests are met in an efficient manner
Establish par levels for supplies and equipment
Must have follow-through process on short-term and long-term programs
Manage labor costs, costs per occupied room
Manage and monitor key control systems to ensure security
Set and monitor sound procedures for Lost and Found
Develop, implement, and maintain internal training and development programs for staff
Ensure that all staff are properly trained and that they have the tools to effectively carry out their daily tasks
Implement and maintain housekeeping sanitation and cleanliness standards in all areas of staff responsibility
Ensure prompt response and promote and recognize opportunities to provide guest service above and beyond all expectation

Requirements:

Forbes Travel Guide Four Star experience required, Five Star experienced preferred
Full service resort/hotel experience required
Minimum of 3 years of hotel/resort housekeeping experience
Minimum of 5 years management experience
Demonstrated leadership abilities
Ability to work in a fast paced environment and handle high pressure situations
Ability to communicate well with customers and all operational departments throughout the Hotel
Ability to effectively communicate in English, both verbal and written
Superior communication skills and customer service skills
Ability to work a flexible schedule to include weekends and holidays
Able to lift up to 50lbs

What we offer:

Comprehensive health insurance
retirement plans
paid time off
on-site wellness programs
local discounts
employee rates on hotel stays
ongoing training and development opportunities

Additional Information:

Job Posted:
February 20, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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