Director of Housekeeping Job at Four Seasons (Hangzhou)

Director of Housekeeping

Four Seasons

Location:
China , Hangzhou

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Director of Housekeeping is responsible for the financial and operational management of the housekeeping department comprising of Rooms, Linen and Uniform, Valet and Seamstress, Public Areas, Flower Shop and Contractors. The individual is also responsible for the hiring of new employees, departmental training, budgeting, inventories and cleanliness standards. He/She will understand, maintain and execute operational manual and guidelines. The Director of Housekeeping will supervise and develop personnel in the department to their maximum effectiveness and will strive to promote a supportive and productive working environment.

Job Responsibility:

Manages the staff of the Housekeeping Department
Interviews, trains and schedules the staff
Conducts Performance Evaluations and disciplines staff when needed
Ensures communications and follow-up on any problems, guest requests or special requirements
Establishes detailed cleaning and preventive maintenance programs to ensure appearance and life of all furniture, fixtures and equipment
Sets and maintains high standards of cleanliness
Assigns staff to complete the needed activities for the day
Monitors staff’s activities to assure that standards are being met, staff is being supported, and guest needs are being met
Inspects all areas of responsibility daily
Works directly with outside contracted companies to assure quality and timeliness of work
Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
Responds to all guest requests in an accurate and timely manner
Coordinates the housekeeping needs of any Condominium or Co-op owners
Interaction with guest will be in person and by phone
Assures the financial goals of the department are being met
Monitors and controls labor expense and other divisional expenses such as Uniforms, Linen, Guest Supplies, Cleaning Supplies and Contract Services
Establishes and maintains accurate inventory records
Participates in periodic Linen, Uniform and Supplies Inventories
Recommends appropriate actions passed on results of inventory
Assures that equipment is properly maintained
Prepares annual budget for labor and operating expense
Proposes items to be included in annual Capital Plan
Compiles and submits on a yearly basis, the operating expense/budgets, the capital expenditures and the department’s requirements for linen, uniforms and all other consumables

Requirements:

Minimum 5 years’ experience in related position with Four Seasons or other organization
Being calm and patient and be of service passion
Team player
Being fair and responsible
Be passion and love working
Reading, writing and oral proficiency in the English language
God knowledge of Word, Excel and PowerPoint
Logic, eye for details, approachable and willing to help
Proven leadership skills in a hotel/resort environment
Strong interpersonal and relationship-building skills to work with cross-functional teams, to negotiate for resources and influence stakeholders and to gain acceptance of and commitment to plans, ideas, initiatives, etc.
Excellent written and verbal communication skills to prepare and deliver reports, effective presentations and to facilitate meetings
Promote a continuous learning environment that creates an atmosphere for professional development opportunities

What we offer:

Competitive Salary, wages and benefits
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Employee activities

Additional Information:

Job Posted:
January 18, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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