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Four Seasons Logo Four Seasons · Hospitality and Tourism

Director of Housekeeping

Dominican Republic, Samaná · Job Posted June 16, 2026
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Job Description

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Job Responsibility

  • Lead all housekeeping operations across guest rooms, public areas, residences, and back-of-house spaces
  • Recruit, train, develop, and inspire the housekeeping team
  • Establish departmental standards, procedures, and service protocols
  • Drive exceptional cleanliness, presentation, and guest satisfaction scores
  • Manage departmental budgets, payroll, and operating expenses
  • Oversee inventory control, linen management, and procurement processes
  • Ensure compliance with health, safety, and sanitation standards
  • Collaborate closely with Rooms, Engineering, and other operational departments
  • Support pre-opening planning, facility inspections, and operational readiness activities
  • Foster a culture of engagement, accountability, and continuous improvement within the team

Requirements

  • Previous leadership experience as a Director of Housekeeping, Executive Housekeeper, or similar senior housekeeping role in a luxury hotel or resort
  • Proven experience leading large housekeeping teams in a high-volume environment
  • Strong understanding of luxury hospitality standards and guest expectations
  • Experience managing departmental budgets, labor costs, and productivity measures
  • Excellent leadership, coaching, and team development skills
  • Strong organizational, planning, and problem-solving abilities
  • Fluency in English required
  • Experience working in remote resort destinations and a passion for creating exceptional guest experiences through attention to detail and service excellence will be highly valued

Nice to have

  • Pre-opening experience in a luxury hotel or resort environment preferred
  • Spanish proficiency is highly desirable
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