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Pyramid Global Hospitality Logo Pyramid Global Hospitality · Hospitality and Tourism

Director of Housekeeping

United States, Wisconsin Dells 50000.00 - 60000.00 USD / Year · Job Posted February 20, 2026
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Job Description

The Director of Housekeeping provides strategic leadership and direction for all Housekeeping and Laundry operations across the Dellshire Resort. This role ensures the highest standards of cleanliness, presentation, and service excellence in all guest rooms, public areas, and back-of-house spaces. The Director of Housekeeping oversees a large, diverse team and works closely with other departments to uphold Dellshire Resort’s brand promise of exceptional guest experiences, efficiency, and operational excellence.

Job Responsibility

  • Direct all aspects of Housekeeping and Laundry operations to ensure consistent cleanliness, organization, and service quality
  • Develop and implement departmental policies, procedures, and standards in alignment with Dellshire Resort’s brand expectations
  • Lead, train, and mentor Housekeeping management and supervisory teams, fostering a positive, productive, and respectful workplace culture
  • Manage scheduling, payroll, inventory control, and labor costs in accordance with established budgets and occupancy forecasts
  • Oversee daily inspections of guest rooms, suites, public spaces, and back-of-house areas to ensure standards are consistently met or exceeded
  • Collaborate with Front Office, Engineering, and other operational departments to coordinate room readiness, maintenance needs, and special projects
  • Ensure proper care, maintenance, and inventory of linens, guest supplies, and cleaning equipment
  • Implement sustainability initiatives, energy conservation, and cost control measures within housekeeping operations
  • Maintain compliance with safety, security, and OSHA standards
  • oversee training on proper chemical and equipment use
  • Drive guest satisfaction by ensuring service recovery procedures are effectively implemented and guest feedback is addressed promptly
  • Develop and monitor performance metrics, departmental reports, and quality audits
  • Support pre-opening planning, departmental setup, and ongoing refinement of operational standards for the Dellshire Resort brand

Requirements

  • Bachelor’s degree in hospitality management or related field preferred
  • equivalent experience accepted
  • Minimum 5–7 years of progressive leadership experience in housekeeping management within a large-scale resort, hotel, or luxury property
  • Proven ability to lead, train, and motivate diverse teams
  • Strong knowledge of cleaning procedures, chemicals, inventory systems, and sustainability programs
  • Excellent organizational, analytical, and time management skills
  • Financial acumen in budgeting, forecasting, and cost control
  • Effective communication and interpersonal skills with a collaborative leadership style
  • Proficiency in Microsoft Office Suite and property management systems (Opera, HotSOS, or similar)
  • Ability to work flexible hours including weekends, holidays, and high-occupancy periods

What we offer

  • Comprehensive health, dental, and vision coverage
  • Paid time off and holidays
  • 401(k) with employer match
  • Associate recognition programs
  • Exclusive discounts and family perks
  • Free employee meal daily
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