Director of Housekeeping Job at Pyramid Global Hospitality (Wisconsin Dells)

Director of Housekeeping

Pyramid Global Hospitality

Location:
United States , Wisconsin Dells

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

50000.00 - 60000.00 USD / Year

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Job Description:

The Director of Housekeeping provides strategic leadership and direction for all Housekeeping and Laundry operations across the Dellshire Resort. This role ensures the highest standards of cleanliness, presentation, and service excellence in all guest rooms, public areas, and back-of-house spaces. The Director of Housekeeping oversees a large, diverse team and works closely with other departments to uphold Dellshire Resort’s brand promise of exceptional guest experiences, efficiency, and operational excellence.

Job Responsibility:

Direct all aspects of Housekeeping and Laundry operations to ensure consistent cleanliness, organization, and service quality
Develop and implement departmental policies, procedures, and standards in alignment with Dellshire Resort’s brand expectations
Lead, train, and mentor Housekeeping management and supervisory teams, fostering a positive, productive, and respectful workplace culture
Manage scheduling, payroll, inventory control, and labor costs in accordance with established budgets and occupancy forecasts
Oversee daily inspections of guest rooms, suites, public spaces, and back-of-house areas to ensure standards are consistently met or exceeded
Collaborate with Front Office, Engineering, and other operational departments to coordinate room readiness, maintenance needs, and special projects
Ensure proper care, maintenance, and inventory of linens, guest supplies, and cleaning equipment
Implement sustainability initiatives, energy conservation, and cost control measures within housekeeping operations
Maintain compliance with safety, security, and OSHA standards
oversee training on proper chemical and equipment use
Drive guest satisfaction by ensuring service recovery procedures are effectively implemented and guest feedback is addressed promptly
Develop and monitor performance metrics, departmental reports, and quality audits
Support pre-opening planning, departmental setup, and ongoing refinement of operational standards for the Dellshire Resort brand

Requirements:

Bachelor’s degree in hospitality management or related field preferred
equivalent experience accepted
Minimum 5–7 years of progressive leadership experience in housekeeping management within a large-scale resort, hotel, or luxury property
Proven ability to lead, train, and motivate diverse teams
Strong knowledge of cleaning procedures, chemicals, inventory systems, and sustainability programs
Excellent organizational, analytical, and time management skills
Financial acumen in budgeting, forecasting, and cost control
Effective communication and interpersonal skills with a collaborative leadership style
Proficiency in Microsoft Office Suite and property management systems (Opera, HotSOS, or similar)
Ability to work flexible hours including weekends, holidays, and high-occupancy periods

What we offer:

Comprehensive health, dental, and vision coverage
Paid time off and holidays
401(k) with employer match
Associate recognition programs
Exclusive discounts and family perks
Free employee meal daily

Additional Information:

Job Posted:
February 20, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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