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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Director Of Housekeeping

Saudi Arabia, Nujuma · Job Posted April 24, 2026
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Job Description

Manages housekeeping functions and staff on a daily basis to ensure property guest rooms, public space and employee areas are clean and well maintained. Directs and works with team to successfully execute all housekeeping operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Responsible for inspecting areas of responsibilities and following up with a plan for improving results.

Job Responsibility

  • Manage housekeeping functions and staff daily
  • Ensure property guest rooms, public space and employee areas are clean and well maintained
  • Direct and work with team to execute all housekeeping operations
  • Improve guest and employee satisfaction
  • Maximize financial performance of the department
  • Inspect areas of responsibility and follow up with improvement plan
  • Ensure compliance with housekeeping policies
  • Understand department operation impact on financial goals
  • Review staffing levels
  • Obtain list of rooms to be cleaned
  • Inventory stock
  • Supervise inspection program
  • Manage to achieve budgeted goals
  • Ensure employees have proper supplies
  • Communicate areas needing attention
  • Supervise daily housekeeping shift operations
  • Participate in departmental meetings
  • Use on-the-job training tools
  • Establish open relationships with employees
  • Schedule employees
  • Ensure employees understand expectations
  • Administer property policies fairly
  • Observe employee service behaviors
  • Ensure employee recognition
  • Solicit employee feedback
  • Participate in employee progressive discipline
  • Review employee satisfaction
  • Participate in interviewing and hiring
  • Set positive example for guest relations
  • Participate in corrective action plans
  • Empower employees for customer service
  • Emphasize guest satisfaction
  • Handle guest problems and complaints
  • Strive to improve service performance

Requirements

  • High school diploma or GED
  • 3 years experience in housekeeping or related professional area
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • 3 years experience in housekeeping or related professional area
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