Director of Housekeeping Job at Pyramid Global Hospitality (Colorado Springs)

Director of Housekeeping

Pyramid Global Hospitality

Location:
United States , Colorado Springs

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

75000.00 - 82000.00 USD / Year

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Job Description:

The Director of Housekeeping is responsible for the strategic leadership, operational performance, and financial management of the Housekeeping and Laundry departments. This role ensures the highest standards of cleanliness, guest satisfaction, brand compliance, safety, and associate engagement while achieving departmental productivity and cost targets. The Director leads all housekeeping operations, develops supervisors and associates, ensures compliance with company policies and employment laws, and partners cross-functionally to deliver an exceptional guest experience.

Job Responsibility:

Oversee daily housekeeping and laundry operations, ensuring all guest rooms and public areas meet or exceed brand cleanliness standards
Develop and execute inspection programs, quality assurance processes, and deep-cleaning initiatives
Monitor guest satisfaction metrics (GSS, Medallia, brand audits) and implement corrective action plans to drive continuous improvement
Ensure timely and accurate completion of inspection logs, inventory reports, and operational documentation
Partner with Maintenance to coordinate preventive maintenance, out-of-order rooms, and capital projects
Prepare and manage department budgets, forecasting labor and expenses based on occupancy and business levels
Develop schedules that prioritize full-time associates’ guaranteed hours before allocating shifts to part-time associates, in alignment with company guidance
Control payroll costs, supplies, and inventory levels while maintaining service standards
Analyze labor productivity reports and adjust staffing models as needed
Recruit, hire, train, coach, and develop supervisors and hourly associates
Conduct regular performance evaluations and provide ongoing coaching and accountability
Ensure consistent application of attendance, disciplinary, and performance management processes in partnership with HR
Foster a culture of inclusion, respect, and professionalism free from discrimination or bias
Promote open communication and proactively escalate operational barriers or support needs
Ensure compliance with company policies, brand standards, OSHA regulations, and employment laws
Maintain accurate documentation related to inspections, safety meetings, training, and performance management
Conduct safety meetings and ensure completion of required audit forms and quarterly compliance initiatives
Respond appropriately to guest incidents and coordinate with HR on required investigations and documentation
Develop department action plans aligned with property goals
Lead deep cleaning, preventive maintenance coordination, and quality improvement initiatives
Partner with other department leaders to ensure seamless guest experience delivery

Requirements:

Minimum 7–10 years of progressive housekeeping leadership experience in a hotel environment
Prior experience managing supervisors and multi-shift operations
Strong understanding of brand standards, GSS metrics, and audit processes
Proven experience in labor management, scheduling, and budgeting
Demonstrated ability to lead diverse teams with professionalism and fairness
Strong communication, organizational, and time-management skills
Proficiency in hotel systems (e.g., PMS, labor management systems, Microsoft Office)
Operational discipline and follow-through
Accountability and performance management
Proactive communication
Ethical leadership and integrity
Strategic labor planning
Conflict resolution and coaching
Ability to walk the property for extended periods
Ability to lift up to 25 pounds
Frequent bending, standing, and movement throughout the hotel

What we offer:

comprehensive health insurance
retirement plans
paid time off
on-site wellness programs
local discounts
employee rates on hotel stays
ongoing training and development opportunities

Additional Information:

Job Posted:
March 10, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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