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Manages housekeeping functions and staff on a daily basis to ensure property guest rooms, public space and employee areas are clean and well maintained. Directs and works with team to successfully execute all housekeeping operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Responsible for inspecting areas of responsibilities and following up with a plan for improving results.
Job Responsibility
Lead and oversee all housekeeping operations, ensuring consistent delivery of brand standards and exceptional cleanliness throughout the property
Drive guest satisfaction through proactive quality control, inspection programmes and swift resolution of service issues or feedback
Manage departmental budgets, labour planning and inventory controls, aligning operational decisions with the hotel’s financial objectives
Develop, coach and inspire a diverse team, creating a high-performance culture built on accountability, recognition and continuous learning
Ensure compliance with Marriott International policies, health and safety standards, and local regulatory requirements
Partner closely with Front Office, Engineering and other departments to deliver seamless daily operations and a cohesive guest journey
Act as a key point of contact for ownership and internal stakeholders, providing transparent reporting and contributing to wider business strategy
Requirements
Experienced housekeeping leader or manager within luxury or lifestyle hospitality
Accustomed to managing complex operations in a branded hotel environment
Inclusive and hands-on leadership style
Ability to build trust, set clear expectations and motivate large teams