Director of Housekeeping & Laundry Operations Job at Carnival Cruises (Miami)

Director of Housekeeping & Laundry Operations

Carnival Cruises

Location:
United States , Miami

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Director of Housekeeping & Laundry Operations serves as the strategic leader overseeing all housekeeping and laundry functions across the fleet, ensuring the highest standards of cleanliness, service excellence, and guest satisfaction. This role drives operational performance by setting the vision, establishing brand-aligned standards, and implementing best-in-class processes that elevate the guest experience and protect the company’s reputation.

Job Responsibility:

Talent Strategy & Organizational Alignment: Partner with shipboard department heads and Human Resources to assess talent gaps, drive succession planning, and oversee all personnel decisions including promotions, pay changes, and departmental moves via the Crew Personnel System (CPS)
Team Development: Lead, coach, and inspire a diverse team of shipboard leaders
Project & Resource Management: Spearhead planning and execution of dry dock activities, newbuild integration, and refurbishment projects
Annual Planning for Floor Care & Upholstery: Partner with the Senior Manager, Housekeeping to develop and execute an annual plan for floor care and upholstery maintenance
Compliance & Safety Leadership: Ensure all housekeeping operations comply with HESS protocols and corporate policies
Cross-Functional Collaboration: Serve as a key liaison between Housekeeping and internal stakeholders including Brand Experience, Product Development, Public Health, and Newbuild teams
Performance Monitoring & Innovation: Analyze operational data, guest feedback, and financial metrics to identify trends and opportunities

Requirements:

8 years of leadership experience in housekeeping operations, preferably in cruise or hospitality industries
Knowledge, Skills and Abilities: Scope: Manage Shipboard personnel & activities/processes. Collaborate with both Shoreside and Shipboard
Problem solving: Leads the development and execution of operational strategies that directly influence the guest experience and brand presentation across the fleet
Impact: Develops and leads the execution of strategic departmental plans and initiatives that directly influence fleet-wide housekeeping and laundry operations
Leadership: Manages 7 direct reports and oversees shipboard housekeeping teams
Influences cross-functional decisions and contributes to enterprise-wide initiatives
Physical Demands: Requires regular movement throughout company facilities
Travel: 25-50% shipboard travel likely
Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential

What we offer:

Health Benefits: Cost-effective medical, dental and vision plans
Employee Assistance Program and other mental health resources
Additional programs include company paid term life insurance and disability coverage
Financial Benefits: 401(k) plan that includes a company match
Employee Stock Purchase plan
Paid Time Off: Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays
Vacation Time – All full-time employees at the manager and below level start with 14 days/year
director and above level start with 19 days/year
Sick Time – All full-time employees receive 80 hours of sick time each year
Other Benefits: Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
Personal and professional learning and development resources including tuition reimbursement
On-site Fitness center at our Miami campus

Additional Information:

Job Posted:
January 30, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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