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Director of Housekeeping and Laundry

United States of America, Calistoga 95000.00 - 105000.00 USD / Year · Job Posted January 26, 2026

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Job Description

As the Director of Housekeeping and Laundry, you are a vital member of our Resort Leadership Team. You inspire and empower your team to bring their best selves to work, achieve their goals, and take pride in creating memorable guest experiences. You lead with care, ensuring that every guestroom, public space, and back-of-house area reflects the impeccable cleanliness, comfort, and attention to detail that define the Four Seasons experience. With a focus on inclusion, fairness, and collaboration, you manage day-to-day operations, budgets, labor, and expenses while fostering a positive, service-driven culture. Your leadership creates a sense of belonging and excellence for our people and our guests alike.

Job Responsibility

  • Manage the staff of the Housekeeping and Laundry Department
  • Interview, train, and schedule the team
  • Conducts Performance Evaluations and disciplines staff when needed
  • Ensures communications and follow-up on any problems, guest requests, or special requirements
  • Establishes detailed cleaning and preventive maintenance programs
  • Sets and maintains high standards of cleanliness
  • Monitors staff’s activities to ensure that standards are being met
  • Inspects all areas of responsibility daily
  • Works directly with outside contracted companies to assure quality and timeliness of work
  • Communicate with employees and managers to ensure operational needs are met
  • Ensure that daily labor reports and bi-weekly payroll submissions are accurate and complete
  • Makes or coordinates the daily assignment of work
  • Oversees the start of each shift
  • Resolve guest complaints
  • handle all guest interactions with the highest level of hospitality and professionalism
  • Responds to all guest requests in an accurate and timely manner
  • Coordinates the housekeeping needs of hotel guests
  • Assures that the department's financial goals are being met
  • Monitors and controls labor expenses and other divisional expenses
  • Establishes and maintains accurate inventory records
  • Participates in periodic Linen, Uniform, and Supplies Inventories
  • Coordinate the housekeeping and laundry needs of any Residence and Resort guest
  • Recommends appropriate actions based on the inventory results
  • Assures that equipment is appropriately maintained
  • Prepares annual budget for labor and operating expenses
  • Proposes items to be included in the annual Capital Plan
  • Assures effective operation of the Laundry/Valet Department
  • Works collaboratively and professionally with co-workers and supervisors
  • Build an open, trustworthy environment where everyone's opinions are shared and valued

Requirements

  • At least three to five years’ experience within Housekeeping and Laundry as the department head
  • Previous Hotel experience highly preferred
  • Bilingual required, English and Spanish
  • Effective oral and written communication
  • Excellent emotional intelligence, interpersonal, and coaching skills
  • Champion our core values, operate with high integrity and ethics
  • You promote a proactive, high-energy attitude geared towards achieving continuous improvement and success
  • Ability to work in a fast-paced environment, multitasking, and strong attention to detail
  • Strong leadership & organizational skills required
  • Knowledge of Rooms Operation is highly desirable (Front Office, Guest Services, Reservations)
  • Candidates must possess a valid US work authorization

Nice to have

  • Previous Hotel experience
  • Knowledge of Rooms Operation (Front Office, Guest Services, Reservations)

What we offer

  • Competitive Salary & Benefits
  • Cigna medical and dental benefit options
  • 8 weeks of New Parental Leave Pay after 1 year of employment
  • Excellent Training and Development opportunities
  • Complimentary accommodation at other Four Seasons Hotels and Resorts
  • Complimentary Employee Meals
  • 401k Retirement Plans

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