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As the Director of Housekeeping and Laundry, you are a vital member of our Resort Leadership Team. You inspire and empower your team to bring their best selves to work, achieve their goals, and take pride in creating memorable guest experiences. You lead with care, ensuring that every guestroom, public space, and back-of-house area reflects the impeccable cleanliness, comfort, and attention to detail that define the Four Seasons experience. With a focus on inclusion, fairness, and collaboration, you manage day-to-day operations, budgets, labor, and expenses while fostering a positive, service-driven culture. Your leadership creates a sense of belonging and excellence for our people and our guests alike.
Job Responsibility:
Manage the staff of the Housekeeping and Laundry Department
Interview, train, and schedule the team
Conducts Performance Evaluations and disciplines staff when needed
Ensures communications and follow-up on any problems, guest requests, or special requirements
Establishes detailed cleaning and preventive maintenance programs
Sets and maintains high standards of cleanliness
Monitors staff’s activities to ensure that standards are being met
Inspects all areas of responsibility daily
Works directly with outside contracted companies to assure quality and timeliness of work
Communicate with employees and managers to ensure operational needs are met
Ensure that daily labor reports and bi-weekly payroll submissions are accurate and complete
Makes or coordinates the daily assignment of work
Oversees the start of each shift
Resolve guest complaints
handle all guest interactions with the highest level of hospitality and professionalism
Responds to all guest requests in an accurate and timely manner
Coordinates the housekeeping needs of hotel guests
Assures that the department's financial goals are being met
Monitors and controls labor expenses and other divisional expenses
Establishes and maintains accurate inventory records
Participates in periodic Linen, Uniform, and Supplies Inventories
Coordinate the housekeeping and laundry needs of any Residence and Resort guest
Recommends appropriate actions based on the inventory results
Assures that equipment is appropriately maintained
Prepares annual budget for labor and operating expenses
Proposes items to be included in the annual Capital Plan
Assures effective operation of the Laundry/Valet Department
Works collaboratively and professionally with co-workers and supervisors
Build an open, trustworthy environment where everyone's opinions are shared and valued
Requirements:
At least three to five years’ experience within Housekeeping and Laundry as the department head
Previous Hotel experience highly preferred
Bilingual required, English and Spanish
Effective oral and written communication
Excellent emotional intelligence, interpersonal, and coaching skills
Champion our core values, operate with high integrity and ethics
You promote a proactive, high-energy attitude geared towards achieving continuous improvement and success
Ability to work in a fast-paced environment, multitasking, and strong attention to detail