Director of Helpline Workforce

In collaboration with the Senior Director of Crisis Programs, the Director of Helpline Workforce will lead and manage the Crisis Helpline Workforce in recruitment, hiring and supervision of the Helpline Workforce. This requires reviewing performance metrics to ensure high quality helpline service and increased answer rate of helpline calls, as well as meeting annual qualitative and quantitative goals to fulfill the agency’s mission to prevent suicide and offer hope and support to those affected.