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Social Value Portal Ltd Logo Social Value Portal Ltd · Health and Beauty

Director of Healthcare Operations & Income

United Kingdom, London 110000.00 GBP / Year · Job Posted February 17, 2026
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Job Description

This is a fantastic opportunity to join a team of over 1,300 employees and over 28,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning. As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future.

Job Responsibility

  • Hold overall responsibility and accountability for the Healthcare Operations Directorate encompassing Event Healthcare, Ambulance Operations and Community Healthcare delivery
  • Drive the commercial ambition of your portfolio, shaping strategy, setting direction, and delivering against stretching targets
  • Work closely with volunteer leaders across the organisation, forging strong partnerships
  • Take the lead on our engagement with the Care Quality Commission (CQC) and key external partners, regulators, stakeholders and commissioners
  • Champion innovative, high quality, patient centred services that are reliable, financially viable, effective and continuously improving
  • Provide visible, motivational leadership across your directorate, embedding our HEART values
  • Confidently managing a significant P&L of approximately £20m+
  • Lead on the development of effective business and commercial development and marketing strategies that drive revenue surplus, enhance market share, and strengthen brand value
  • Establish and drive continuous improvement of KPIs and dashboards to measure and drive effectiveness
  • Cultivate relationships with external stakeholders, partners and customers

Requirements

  • Degree-educated (with a relevant master’s desirable)
  • Ideally hold a clinical qualification such as Registered Paramedic
  • Substantial senior leadership experience in large, complex organisations
  • Strong track record in delivering ambulance or health service strategies
  • Experience leading in CQC-regulated environments
  • Experience managing a commercial operation of £20m+ with full P&L accountability
  • Experience shaping effective policies and processes
  • Experience leading large staff and volunteer teams
  • Experience delivering complex change programmes
  • Exceptional interpersonal, influencing and people-centred leadership skills
  • Underpinned by emotional intelligence and collaboration

What we offer

  • Competitive salary and pension scheme
  • 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years
  • Hybrid, Flexible working
  • Cycle to work scheme Electric Vehicle Scheme
  • Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme
  • Discounts – you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping
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