Director of Guest Experience Job at Four Seasons (Río Grande, Puerto Rico)

Assistant Director of Guest Service

Responsible for all front office functions and staff. Areas of responsibility in...

Location

Italy , Roma

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
4 years experience in guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major
2 years experience in guest services, front desk, or related professional area

Job Responsibility

Responsible for all front office functions and staff
Directs and works with managers and employees to execute front office operations
Strives to improve guest and employee satisfaction
Maximizes financial performance of the department
Leads Guest Services Team
Maintains Guest Services and Front Desk Goals
Manages Projects and Policies
Ensures Exceptional Customer Service
Manages and Conducts Human Resource Activities

Fulltime

Guest Experience Manager

Position Description: Serves as the Harvest Table marketing and communications l...

Location

United States , Wellesley

Salary:

75000.00 - 85000.00 USD / Year

Aramark

Expiration Date

Until further notice

Requirements

Bachelor's Degree in marketing, communications, public relations, business administration or related field
2-3 years’ relevant professional marketing experience
Strong written and oral communication skills
Efficiency in all Microsoft Office products required
Efficiency in Adobe Creative Suite, Canva and WordPress preferred
Proven success in the creation and execution of print & digital communication strategies including, but not limited to, social media channels, and WordPress content management system
High energy, results-oriented individual who can make a difference, takes initiative, makes things happen, accepts accountability, has a “can do” attitude, and has an appropriate sense of urgency
Team player who is creative and flexible in attitude and style to adapt to new situations in a rapidly changing, dynamic environment
Financial acumen, creative problem-solving ability, and customer savviness
A strong value system, unquestioned integrity, and good listening skills

Job Responsibility

Serves as the Harvest Table marketing and communications liaison on the account leadership team
Works collaboratively with the Director & Associate Director of Guest Experience and account leadership team to develop, implement, and evaluate marketing programs and strategies aligned specifically with Harvest Table’s culinary and guest service vision
Supports business strategies and projects, including (but not limited to) concept & program branding, storytelling, revenue growth through increased participation and check average, meal plan sales & market penetration, guest loyalty & retention, and to enhance value perception
Provides ongoing development, maintenance, and implementation of internal and external client communications and marketing initiatives within accounts, in alignment with Harvest Table’s core values and initiatives
Responsible for sales development and execution of annual meal plan campaigns, including oral and written presentations to various target groups (e.g.
on-campus residents, commuters, faculty & staff, etc.)
Act as mission extenders by building relationships and interacting with clients, university department heads, student organizations, and community groups
Responsible for guest insight-driven strategic planning, innovation, creativity, and development of new strategies and tactics for promoting existing or new restaurants, to enhance sales and increase customer satisfaction
Chief storyteller on the team that is responsible for spreading the word about all program initiatives, the people behind the plates, our food and community partners
Performs marketing research and data collection, including (but not limited to) focus groups, surveys, campus mapping, guest journey mapping, trend development, target market research, and competitive pricing analysis

What we offer

medical
dental
vision
work/life resources
retirement savings plans like 401(k)
paid days off such as parental leave and disability coverage

Fulltime

Director of Hospitality

Villatel, a multifaceted hospitality company, seeks a highly experienced and dyn...

Location

United States , Orlando

Salary:

Not provided

Villatel

Expiration Date

Until further notice

Requirements

Minimum of 5-7 years of progressive leadership experience in a high-end hospitality environment, with a proven track record of managing and mentoring teams
A background in managing guest experiences in both Marriott Bonvoy branded properties and independent short-term vacation rentals is a plus
An unwavering passion for hospitality and a demonstrated commitment to exceeding guest expectations through personalized service and meticulous attention to detail across diverse property types
Exceptional interpersonal and communication skills, with the ability to build rapport and influence and manage expectations for both guests and team members from various backgrounds
Excellent verbal and written communication skills are essential, with the ability to interact professionally and effectively with guests, colleagues at all levels, and executive management
Demonstrated ability to lead and empower a team to achieve strong problem-solving skills and the capacity to think strategically and act decisively to address complex guest inquiries or resolve critical issues in a timely and satisfactory manner for all guests
Proven ability to work collaboratively and strategically with colleagues and across departments to achieve common organizational goals and ensure consistently high levels of guest satisfaction throughout the entire resort
Meticulous attention to detail coupled with strong organizational skills and the resourcefulness to ensure accuracy in all aspects of guest service requests and resolutions for both Marriott Bonvoy and independent rental guests
High School Diploma or equivalent required
Associate or bachelor’s degree in hospitality management, business administration, or a related field is strongly preferred

Job Responsibility

Provide strong leadership and oversight to the Guest Experience team, ensuring consistent adherence to high service standards across both our Marriott Bonvoy and independent rental offerings
Collaborate strategically with operations, maintenance, and dispatch teams to effectively fulfill complex guest requests, proactively resolve intricate issues, and guarantee a seamless and exceptional guest experience for all guests, regardless of their accommodation type
Manage complex guest interactions, high-level requests, and sensitive bookings with precision, discretion, and a focus on exceeding expectations for both Marriott Bonvoy and independent rental guests
Expertly utilize multiple technology applications across the Villatel Villas and Apartments by Marriott Bonvoy business operations, as well as any systems relevant to managing independent vacation rental guest experiences
Empower team members to resolve guest issues quickly and effectively, providing guidance and mentorship to maintain a calm and confident demeanor under pressure across all property types
Uphold and champion brand standards for both Villatel and Marriott Bonvoy, actively contributing to a culture characterized by excellence, trust, and accountability across the guest experience team
Address guest inquiries, requests, and concerns promptly and with the highest level of courtesy and professionalism, whether in person, via phone, or through electronic communication channels, ensuring a consistent and positive experience for all guests
Capture and critically analyze guest feedback data to continuously improve service standards and identify areas for team development across all segments of the resort
Actively solicit feedback from guests regarding their stay in both our Marriott Bonvoy and independent rental properties, listen attentively to their concerns and suggestions, and effectively relay relevant information to executive management and appropriate departments for strategic action and team training
Oversee the training and mentoring of Guest Experience team members, teaching best practices and ensuring consistent execution of their duties to vital standards for all types of accommodations within the resort

Fulltime

Senior Director - Luxury Brand Operations

The Senior Director, Luxury Brand Operations is a critical leadership position w...

Location

United States , Bethesda

Salary:

147000.00 - 248100.00 USD / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Ten or more years’ experience in the guest services, front desk, housekeeping, management operations, or related professional area, demonstrating progressive career growth and a pattern of exceptional performance
Five or more years in senior roles at the property level of a luxury hotel
4-year degree from an accredited university in Business Administration, Operations Management, Hospitality Management, or related major

Job Responsibility

Drive innovation and continuous improvement within Luxury Brand Operations, identifying and implementing best practices across all areas of the guest journey
Partner closely with cross-functional teams within the Luxury Group (e.g., Quality, Marketing, Brand Management and Design)
Act as the strategic business liaison between Headquarters, the continents and the greater Luxury Brand Operations team, providing guidance and support on operational matters
Assist in the development, implementation, and deployment of operational standards, policies, and best practices across the Luxury Portfolio
Drive the guest experience across all touchpoints
Ensure that all guest centric Luxury Brand initiatives are aligned with the guest experience vision across the luxury portfolio
Cultivate a culture of service excellence among hotel associates, empowering them to deliver exceptional guest experiences
Successfully manage and execute complex projects, ensuring timely delivery and adherence to budget and timelines
Demonstrate strong project management skills, including planning, budgeting, resource allocation, and risk mitigation
Cultivate and maintain highly collaborative relationships with key stakeholders across the Marriott Enterprise, including headquarters, continent leaders, and brand leaders

What we offer

bonus program
comprehensive health care benefits
401(k) plan with up to 5% company match
employee stock purchase plan at 15% discount
accrued paid time off
life insurance
group disability insurance
travel discounts
adoption assistance
paid parental leave

Fulltime

Guest Experience Manager

Four Seasons Hotel Silicon Valley is currently looking for a Guest Experience Ma...

Location

United States of America , East Palo Alto, California

Salary:

80000.00 - 85000.00 USD / Year

Four Seasons

Expiration Date

Until further notice

Requirements

Minimum five years of progressive leadership experience in luxury hospitality
Proven expertise in Guest Experience, Front Office, Concierge, or Rooms Division leadership
Strong emotional intelligence, diplomacy, and communication skills
Demonstrated ability to manage complex service recovery situations with grace and authority
Strong analytical capability and comfort with guest experience systems and data tools
Ability to lead cross-functional teams and influence without formal authority
Flexible approach required for a fast-paced and guest-driven environment
Must be flexible with schedule – Able to work weekdays, weekends, holidays and nights

Job Responsibility

Lead the full guest journey from pre-arrival through post-departure with a focus on personalization, recognition, and emotional engagement
Design, maintain, and evolve guest experience, levels of service, rituals, and service cues that reflect Four Seasons
Identify service gaps and create innovative enhancements that elevate the guest experience across all departments
Oversee a variety of select guests’ programming with a focus on accuracy, communication, and timely execution
When Elite Guests have a reservation at the property, the Director/Manager of Guest Experience is responsible for the oversight of each Elite Guest’s stay, working closely with Elite Contact to ensure a seamless experience
For Elite-Centrally Served Guests, the Director of Guest Experience will personally serve as the dedicated On-Property Point of Contact, following checklist responsibilities and maintaining continuous communication
Partner with all operating departments to support consistent service delivery
Lead operational team involved with personalized service
Track trends in guest feedback and lead cross-department action plans to resolve root causes
Collaborate with the General Manager and Director of Rooms on sensitive cases to ensure positive resolution

What we offer

Medical, dental, and vision insurance
Holiday, vacation, and sick pay
401k participation with a company matching program
Complimentary stays at Four Seasons worldwide (subject to availability)
Free employee meals prepared by the culinary team
Complimentary dry cleaning of employee uniforms
Free employee parking

Fulltime

New

Guest Experience Manager

Are you curious, outgoing and warm with a touch of playfulness? Pier One Sydney ...

Location

Australia , Sydney

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

A genuinely warm & welcoming demeanour
Guest relations or front office management experience preferred
Personable communication skills
Availability to work Tuesday - Saturday roster
An interest in brand, marketing & creativity
Energising motivation
A passion for the industry, a want to be the best in service - and the best in lifestyle
A desire to innovate and create

Job Responsibility

Be the hotel local
Enhance our guest and pup experience at the hotel via new strategies keeping us ahead of trends
Managing our proactive guest voice strategies for the hotel
Execute & enhance the guest journey via on brand partnerships, experiences & activations
The go-to of recovering guests stay and enhancing their experience
Enhance communication between the departments to ensure consistency between Front Office and Food & Beverage experiences
Train associates on the Brand Standard Audit & Experiential Audits
Recover & manage complaint process of any unfortunate guest experiences
Filtrate the hotels Mark throughout all departments
Work closely with the Director of Brand Management, you will find new ways to create mind blowing experience for our guests

What we offer

Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
35% discount on Food & Beverage when dining at Pier One for associates
Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting ongoing career opportunities within the Marriott International group
Genuine care for associates’ physical, emotional and financial wellbeing through our complimentary Employee Assistance Program
Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
Opportunity to receive Employee Referral Incentives and get paid for working with your friend
Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
Discounted parking options available
Able to participate on our hotel and Pillar activations
Complimentary associate meal while on shift

Fulltime