Director of Guest Experience

The Director of Guest Experience at Hotel Trinity, along with their team, owns the guest journey from start to finish. This leader will lead their team in setting the tone from the moment a guest books their reservation to the moment they depart. They are not just supporting the experience, they are creating it, shaping how the hotel feels at every touchpoint and ensuring each stay feels personal, effortless, and memorable. This is the team that brings energy to the arrival, keeps the rhythm of the stay, and turns everyday interactions into a memorable stay. More than anything, this role is what makes Hotel Trinity different. In a city full of great hotels, this leader will lead their team in curating each stay so no two experiences feel the same. They will have the freedom to be creative, elevate key moments, and build something guests talk about and come back for. When executed well, the hotel feels alive, connected, and intentional, and that is what will set us apart and define our success. Hotel Trinity: launching late 2026 as the only Marriott Autograph Collection Hotel in downtown Austin, this 258-room luxury boutique hotel is Austin's finest private hideaway. Featuring a guest-only rooftop pool, world-class hospitality amenities with residential appointments and the city's most sought-after high-end seafood restaurant and oyster bar, it's the perfect place to work, play and stay out of the fray.