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Director of Growth

United States, Alpharetta · Job Posted March 21, 2026
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Job Description

We are looking for a dynamic and results-driven Director of Growth to lead client success and retention initiatives in Alpharetta, Georgia. This role requires a strategic thinker who can drive measurable outcomes, foster long-term relationships, and identify opportunities for account growth. As a key leader within the organization, you will collaborate across departments and help define the client success model to support the company’s growth.

Job Responsibility

  • Manage the full client journey from onboarding through long-term engagement, ensuring a seamless and impactful experience
  • Drive measurable results for new clients within their first 90 days and oversee the tracking of those outcomes
  • Maintain a high client retention rate by proactively managing relationships and addressing needs before issues arise
  • Lead the client onboarding process, ensuring every launch is executed to the highest standard
  • Ensure inbound inquiries are promptly addressed with minimal missed calls to uphold exceptional client service
  • Identify opportunities for upselling and account expansion, guiding clients toward advanced levels of support
  • Collaborate on building systems to proactively drive client growth and account development
  • Partner with the coaching division to facilitate smooth transitions for clients advancing their service levels
  • Provide leadership and mentorship to the team, fostering growth and setting clear performance standards
  • Work with the President to refine the client success strategy, ensuring alignment with the company’s growth objectives

Requirements

  • Minimum of 5 years of experience in account management, client success, or a related field
  • Proven expertise in B2B sales and building strong client relationships
  • Demonstrated ability to manage inbound inquiries effectively and deliver exceptional customer service
  • Strong track record of driving measurable client outcomes and retaining high-value accounts
  • Ability to identify upselling opportunities and guide clients through account growth
  • Leadership experience, including coaching and developing teams to achieve high performance
  • Strategic thinking and collaboration skills to work across departments and align initiatives with company goals
  • Excellent communication and organizational skills to manage multiple priorities effectively

What we offer

  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

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