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We are looking for a dynamic and results-driven Director of Growth to lead client success and retention initiatives in Alpharetta, Georgia. This role requires a strategic thinker who can drive measurable outcomes, foster long-term relationships, and identify opportunities for account growth. As a key leader within the organization, you will collaborate across departments and help define the client success model to support the company’s growth.
Job Responsibility:
Manage the full client journey from onboarding through long-term engagement, ensuring a seamless and impactful experience
Drive measurable results for new clients within their first 90 days and oversee the tracking of those outcomes
Maintain a high client retention rate by proactively managing relationships and addressing needs before issues arise
Lead the client onboarding process, ensuring every launch is executed to the highest standard
Ensure inbound inquiries are promptly addressed with minimal missed calls to uphold exceptional client service
Identify opportunities for upselling and account expansion, guiding clients toward advanced levels of support
Collaborate on building systems to proactively drive client growth and account development
Partner with the coaching division to facilitate smooth transitions for clients advancing their service levels
Provide leadership and mentorship to the team, fostering growth and setting clear performance standards
Work with the President to refine the client success strategy, ensuring alignment with the company’s growth objectives
Requirements:
Minimum of 5 years of experience in account management, client success, or a related field
Proven expertise in B2B sales and building strong client relationships
Demonstrated ability to manage inbound inquiries effectively and deliver exceptional customer service
Strong track record of driving measurable client outcomes and retaining high-value accounts
Ability to identify upselling opportunities and guide clients through account growth
Leadership experience, including coaching and developing teams to achieve high performance
Strategic thinking and collaboration skills to work across departments and align initiatives with company goals
Excellent communication and organizational skills to manage multiple priorities effectively
What we offer:
medical, vision, dental, and life and disability insurance