Director of Government & Customer Relations Job at Engage Cleveland (Cleveland)

Director, Global Customer Care

Circle K seeks an experienced and visionary Director of Global Customer Care to ...

Location

United States of America , Tempe

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Bachelor’s degree required
MBA or relevant advanced degree preferred
10+ years of progressive leadership experience preferred, in global customer experience, service operations, product management
transformation, digital strategy, or related fields—ideally in high-growth, customer-centric organizations, including a minimum of seven years of management responsibility
Proven ability to design and lead enterprise-scale transformation agendas, integrating automation, AI, and advanced technologies (e.g., Salesforce, Genesys) to modernize the customer journey and elevate service delivery
Proven success leading large-scale, global customer care operations, including management of BPOs, contact center teams, and multi-channel service delivery models
Demonstrated success in growing, developing, and retaining high-performing teams while fostering a culture of trust, inclusion, and engagement
Exceptional storyteller with strong executive presence and communication skills
Track record of delivering measurable improvements in NPS, CSAT, FCR, AHT, and cost-to-serve while simultaneously elevating customer satisfaction and agent performance
Deep curiosity and understanding of customer behavior, digital trends, and service design principles

Job Responsibility

Architect and execute a bold, multi-year roadmap that redefines customer service as a strategic asset
Integrate Customer Care into the enterprise value chain, supporting loyalty, retention, brand differentiation, and digital engagement
Influence and align executive stakeholders across Operations, Technology, Marketing, Digital, and Product to embed customer strategies into core business initiatives
Serve as the Voice of the Customer (VOC) at the leadership table, integrating customer insights into company-wide decisions
Drive North America operational excellence, optimizing KPIs like NPS, CSAT, AHT, SLA, and cost-to-serve across BPO and internal teams
Cultivate a winning partnership with BPO vendors, holding them accountable to commercial terms, service-level agreements, and performance commitments while driving operational efficiency, productivity gains, and continuous improvement
Lead and inspire a high-performance global team, fostering a culture of accountability, agility, and innovation across onshore and offshore teams
Lead strategic portfolio and investment planning, prioritizing initiatives and demonstrating ROI and customer value
Establish global governance and standardization, creating playbooks and frameworks to harmonize execution across markets and functions
Deploy and maximize next-gen customer care technologies, including Salesforce Service Cloud, Genesys, AI chat, and automation to boost self-service, deflection, and personalization

What we offer

Competitive Group Benefits Program: Complete benefits packages (medical, dental, vision etc)
401 K: Plan for your future and retire with peace of mind with our 401 K plan, helping you build a secure financial future
Stock Purchase Plan: Invest in your future and share in our success with our employee stock purchase plan, allowing you to become a shareholder of Circle K
Paid Time Off: Recharge and rejuvenate with paid time off
Employee Discounts: Enjoy our People Perks which allows for great discounts on food and fuel, making it even easier to fuel up and stock up on your favorite goodies
Recognition and Rewards: We celebrate our team's achievements and milestones with a range of recognition programs, rewards, and incentives to show our appreciation for your hard work and dedication
Mentorship Program: Take your career to new heights with our mentorship program, where seasoned professionals provide guidance, support, and valuable insights to help you reach your full potential
Winning Culture: Fortune 500 company and a 3-time Gallup Exceptional Workplace Award Winner

Fulltime

Customer Experience (CX) Director

My client is seeking an experienced Customer Experience (CX) Director to lead la...

Location

Saudi Arabia , Riyadh

Salary:

Not provided

Salt

Expiration Date

Until further notice

Requirements

10+ years of experience in Customer Experience, Service Design, Customer Strategy, or related fields
Saudi market experience is essential, with strong understanding of local customer behavior, regulatory environments, and sector landscape (e.g., government, financial services, telco, retail, or tourism)
Experience working in a top-tier consulting firm or leading CX transformations in large organizations
Demonstrated ability to manage senior stakeholders and executive-level engagement
Track record of delivering large-scale CX, digital transformation, or omnichannel strategy programs
Strong commercial acumen and experience with business development
Fluent in English
Arabic proficiency strongly preferred

Job Responsibility

Lead end-to-end CX transformation programs, from diagnostic and strategy design to implementation and value realization
Serve as a trusted advisor to senior client stakeholders, including C-level executives and government leaders
Oversee the development of customer journeys, service blueprints, personas, and experience design frameworks
Ensure delivery excellence across engagements, maintaining high-quality standards and adherence to project timelines and budgets
Develop CX strategies aligned with Vision 2030 priorities, local customer expectations, and sector-specific dynamics
Drive thought leadership on emerging CX trends, digital experience, data-driven personalization, and service design innovation
Contribute to internal capability building, including frameworks, methodologies, and CX tools
Identify and cultivate new business opportunities within the Saudi market
Lead proposal development, pitch presentations, and commercial negotiations
Build and maintain strong relationships across key client accounts and government entities

Fulltime

Director - Governance, Risk and Compliance

We are a fast-growing fintech company seeking a proactive and highly organized G...

Location

United States , New York

Salary:

175000.00 - 200000.00 USD / Year

Clear Street

Expiration Date

Until further notice

Requirements

7+ years of experience in GRC, security compliance, risk management, or related functions
Strong understanding of common security frameworks (SOC 2, ISO 27001, NIST CSF, PCI-DSS)
Experience managing audits end-to-end
Demonstrated ability to build and maintain governance processes and cross-functional compliance programs
Excellent documentation, communication, and stakeholder-management skills
Experience in technology, fintech, financial services, or other highly regulated industries

Job Responsibility

Develop, maintain, and manage the company’s security and compliance policy framework
Ensure policies are current, properly communicated, approved, and effectively implemented across the organization
Oversee periodic reviews of all internal policies
Educate teams on policy requirements and drive adherence
Build, implement, and continuously refine the company’s cyber security risk management framework
Lead risk identification, assessment, scoring, and periodic re-evaluations
Maintain the corporate risk register
Manage all internal and external audits including SOC 2, ISO 27001, regulatory exams, and customer due-diligence requests
Coordinate and prepare audit evidence
Serve as the primary liaison with external auditors, security assessors, and regulatory bodies

What we offer

Competitive compensation packages
Company equity
401k matching
Gender-neutral parental leave
Full medical, dental and vision insurance
Lunch stipends
Fully stocked kitchens
Happy hours

Fulltime

Senior Director, Platform Product Management, Data Governance and Security

As part of the Cloud, Data, and AI Platforms organization, the individual in thi...

Location

United States , Bentonville

Salary:

160000.00 - 320000.00 USD / Year

Walmart

Expiration Date

Until further notice

Requirements

10+ years of experience in engineering, support, and product development, with strong technical and consulting expertise
Bachelor’s or Master’s degree in Computer Science or a related field
Proven ability to build and lead high-performing product teams focused on multi-cloud platforms
Expertise in managing product cost, utilization, and efficiency at global scale
Experience engaging senior leaders to define strategy and set priorities for world-class services
Demonstrated success in fostering global collaboration to meet diverse customer needs
Strong technical acumen with the ability to influence product design and provide strategic direction
Customer-focused mindset with a talent for translating needs into impactful product solutions
Experience building resilient, scalable platforms using cloud-native architectures
Comfort with ambiguity and a track record of delivering results in fast-paced, distributed environments

Job Responsibility

Lead cross-functional teams to deliver scalable platform solutions that empower developers and application teams globally
Translate user needs into a strategic product roadmap, prioritizing features that drive measurable business value
Enhance developer experience and streamline adoption through continuous product innovation and operational excellence
Evolve platform capabilities to meet changing demands, with a focus on scalability, availability, and performance
Define and track key metrics to guide investment decisions and maximize ROI
Apply modern product management practices to identify customer needs, close product gaps, and accelerate adoption
Collaborate closely with engineering to execute the roadmap and reduce time-to-market
Use data-driven insights to evaluate platform performance and inform ongoing improvements
Contribute to the development of intellectual property, including tools, models, and best practices

What we offer

401(k) match
stock purchase plan
paid maternity and parental leave
PTO
multiple health plans
medical, vision and dental coverage
company-paid life insurance
family care leave
bereavement
jury duty

Fulltime

Senior Director of Capture

Arcfield's Space and Mission Engineering (SME) Sector is seeking a high-performi...

Location

United States , Chantilly

Salary:

Not provided

Arcfield

Expiration Date

Until further notice

Requirements

Must possess and be able to maintain an active TS/SCI security clearance
BS 18+, MS 16+, PhD 12+
Proven Track Record: Demonstrated success in leading and winning large-scale government capture efforts, with a focus on opportunities exceeding $200M+
Experience with Shipley Framework: Expertise in the use of Shipley or similar capture and proposal management methodologies
Strong Communication Skills: Exceptional written and verbal communication, presentation, and interpersonal skills
Capture Experience: Minimum of 18 years of experience in capture/proposal management, business development, or related roles in the federal government contracting space
Education: Bachelor’s degree
Subject Matter Expertise: In-depth understanding of federal procurement processes, acquisition regulations (FAR/DFAR), and the intricacies of defense and intelligence contracting
Strategic Thinking: Ability to analyze market trends, competitors, and customer needs
Team Leadership: Experience managing cross-functional teams, leading virtual or geographically dispersed teams, and driving results under tight deadlines

Job Responsibility

Capture Leadership: Lead the strategic planning, execution, and oversight of capture efforts for opportunities of $200M+ in value
Opportunity Qualification: Partner with business development and technical teams to assess opportunities, validate capture viability
Proposal Strategy: Apply Shipley capture and proposal development methodologies to orchestrate competitive, compelling, and compliant proposals
Strategic Planning: Develop and execute capture strategies, including win themes, teaming strategies, competitive analysis, customer engagements, and risk mitigation plans
Cross-Functional Collaboration: Coordinate with proposal managers, subject matter experts (SMEs), technical teams, pricing teams, and executives
Customer Engagement: Cultivate relationships with government clients, acquisition teams, and key stakeholders
Teaming Relationships: Identify, negotiate, and manage relationships with prime contractors, subcontractors, and industry partners
Financial Acumen: Work with pricing teams to develop competitive pricing and capture solutions
Market Knowledge: Maintain deep industry awareness, including competitive intelligence, market trends, and customer priorities
Leadership and Mentorship: Provide thought leadership and mentoring to capture teams and business development professionals

Fulltime

Senior Director, Business Development

Intellisense Systems, Inc. is a privately held company with a proven track recor...

Location

United States , Torrance

Salary:

180000.00 - 250000.00 USD / Year

Intellisense Systems

Expiration Date

Until further notice

Requirements

Bachelor’s degree (Engineering or related technical field strongly preferred) with 7-10+ years’ experience in Business Development
Strong understanding of technology transitioning, product/market development, and marketing/product planning for US military applications
Knowledge of conducting and directing competitive product analysis using market research techniques and a solid technical understanding of service/agency needs and requirements
Must have superior proposal development/writing and basic contracting/negotiation skills
Strong leadership skills, excellent communication (presentation, written, and verbal), and relationship building skills
Good problem-solving ability to work with a diverse work force
U.S. Citizenship is required
Must be willing and able to obtain a Security Clearance or have active Secret Security Clearance

Job Responsibility

Collaborate with functional counterparts to help ensure winning solutions are brought forward to customers and to position the Company for strategic campaigns
Demonstrate a history of Identification and capture of new military and defense business opportunities, including relevant Small Business Innovation Research with focus on year over year revenue growth
Understand how to work with CRADA and certain government R&D funding to assist maturing the TRL
Support strategic long-range planning, market analyses, and forecast data for DoD market sectors
Prepare technology and/or product roadmaps to ensure our pursuits align with our strategies and customer needs
Understand Intellectual Property (IP) protection, sale, and license
Lead capture and proposal writing activities with a focus on customer requirements, program management planning and budget, competitive intelligence and price-to-win analyses
Once business case is approved, present a “go to market” strategy that outlines how our organization will win in the designated market segment
Conduct customer engagements and customer call planning with the purpose of establishing critical trust with senior leaders in Program Offices or with Prime contractors
Develop and maintain a long-range opportunity pipeline

What we offer

4 Weeks PTO a year (including 40 hours of PTO your first day)
10 paid holidays
401(k) with 100% employer matching up to 4% of salary (no vesting period)
Multiple options for Medical, Vision, Dental Insurance plans
Health Savings Accounts
Flexible Spending Accounts
Tuition Assistance (30% of Tuition with a minimum qualifying grade)
100% Paid Employee Assistance Program (EAP)
100% Paid Basic Life and AD&D Insurance
100% Paid Workers Compensation Insurance

Fulltime

Community Engagement Team Coordinator

The Community Engagement Team Coordinator reports directly to the Manager, of Co...

Location

United States , McLean

Salary:

Not provided

22nd Century Technologies

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business, Public Affairs, Public Relations, Urban Planning, Communications, or a related field
Three (3) years of progressively responsible experience in dealing with business, community, or government relations or communications, urban planning, customer service, or non-profit or public agency clients, including data analysis and communications to the public
Two years of advanced level experience with PC-based word-processing, web design platforms, or spreadsheet applications required
Knowledge of standard project management principles and methodologies
Excellent oral, written, and interpersonal communication skills
Effective organizational development and problem-solving skills
Effective planning and strategic management skills
Excellent presentation and public speaking skills
Excellent Word Suite application skills, especially PowerPoint and Excel
Ability to coordinate and manage events with internal and external partners

Job Responsibility

Lead community engagement projects and programs designed to promote understanding and reach informed consent on issues related to Capital Metro policies, projects, and services
Lead inter-departmental teams to ensure the integration of community engagement efforts with other Capital Metro departments and partner transportation organizations
Support the agency’s sponsorship program by leading community-powered programs to build community awareness and support of Capital Metro’s services and programs
Coordinate community meetings and events in in-person, virtual, and hybrid settings
Respond and engage with community members in a variety of forums
Responsible for data collection for Customer Relationship Management (CRM) software
Work collaboratively with Marketing and Communications to assist in designing and developing materials for dissemination to the public
Work with the community to understand how issues and problems impact the public, engage the community in the process of identifying and analyzing various alternatives for addressing problems, and obtain community input and feedback on recommended alternatives
Communicate community engagement results to executive staff and Board of Directors
Liaise with stakeholders to provide an active community presence for Capital Metro

Fulltime

Director of Diplomatic Sales

Director of Diplomatic Sales for Four Seasons Resort and Residences Red Sea & AM...

Location

Saudi Arabia , Red Sea

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

A bachelor’s degree in Sales, Marketing, Business Administration, international relations or a related field
Minimum of 5 years experience working as a Director of Diplomatic Sales for the Kingdom of Saudi Arabia Government relations
Proven knowledge in a business to government sales, government agencies, embassies, and diplomatic stakeholders
Knowledge of government procurement procedures
Experience in hotel operations in a cluster or multi property operation
Proven track record of achieving sales targets and driving revenue growth
Strong negotiation skills with the ability to build and maintain excellent customer relationships
Knowledge of sales management software and CRM tools
Excellent communication and presentation skills in Arabic and English
Strategic thinking skills

Job Responsibility

Develop and maintain strong relationships with government agencies, embassies, and diplomatic stakeholders
Maintains a detailed knowledge of resorts facilities, features and services
Identify new business opportunities and generate leads within the public and diplomatic sectors
Prepare and deliver customized sales presentations and proposals
Collaborate with internal teams to tailor solutions that meet client needs
Attend relevant events, conferences, and receptions to represent the company
Maintain up-to-date knowledge of diplomatic, government trends, regulations, and procurement processes
Identify key opportunities for both resorts within the government entities, diplomatic missions and international organizations

What we offer

Competitive salary in a tax-free environment
Housing and transportation allowances
30 days of vacation plus public holidays
Medical and life insurance
Employee Assistance Program and worldwide complimentary room nights
Opportunities for growth and development
Additional family benefits

Fulltime

Director of Government & Customer Relations

Engage Cleveland

Location:
United States , Cleveland

Category:
Public Relations

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 08, 2025

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