Director of Global Commercial Sales, PagerDuty

PagerDuty

Location:
United States, Atlanta

Category:
Sales

Contract Type:
Employment contract

Salary:

119000.00 - 164000.00 USD / Year

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Job Description:

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. This job involves leading global sales teams, implementing digital-first strategies, and prioritizing automation technologies to meet business targets.

Job Responsibility:

Lead and scale a global team of Sales Development Representatives, Business Development Representatives and Sales Representatives focused on commercial acquisition and expansion as well as cover enterprise acquisition.
Develop and execute comprehensive strategies that prioritize agentic tools, automated sequences, and digital engagement.
Own and deliver against new business and expansion revenue forecasts with weekly accuracy and accountability.
Design and implement processes that leverage our agentic SDR tool as the primary driver of initial prospect engagement, qualification, and nurturing while ensuring human sellers step in at optimal conversion points to maximize pipeline efficiency.
Leverage advanced Salesforce capabilities and sophisticated email sequences to create seamless, automated customer journeys.
Partner with programs team to build and optimize automated email programs, chatbot interactions, and digital touchpoints which span across acquisition and expansion lifecycle moments.
Monitor tool performance (including agentic tools), analyze effectiveness metrics, and continuously refine automated prospecting, qualification, and nurturing workflows.
Establish clear protocols for when and how human reps engage in the sales process, ensuring seamless handoffs from agentic tools to human representatives.
Work collaboratively with Marketing, Sales Operations, Customer Success, and Product teams to optimize digital lead flow to attain quarterly new + expansion targets.
Establish comprehensive reporting frameworks that provide actionable insights into agentic tool performance, digital engagement metrics, and human intervention points.
Coach and develop a team of junior sales representatives to grow their sales careers at PagerDuty and beyond.

Requirements:

5+ years of progressive sales leadership experience with direct responsibility for revenue targets and team management in a B2B SaaS environment, with demonstrated success implementing digital-first sales approaches and automation technologies.
Demonstrated success in building a high-performing, metrics-driven SDR/BDR function.
Proven track record of owning and consistently delivering against revenue numbers with experience managing forecasting processes and providing accurate weekly pipeline reporting.
Success scaling revenue through automated and digital channels.
Expert-level proficiency with Salesforce.com, sales engagement platforms, and marketing automation tools.
Hands-on experience implementing and optimizing AI-powered sales development tools, with understanding of how to balance automated engagement with human intervention for maximum effectiveness.
Proven ability to design and implement scalable processes that prioritize digital engagement and automation while maintaining high conversion rates and customer experience standards.
Strong analytical skills with the ability to interpret performance data from both agentic tools and human activities, identifying optimal intervention points and conversion opportunities.
Education: Bachelor's degree required.

What we offer:

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
Paid volunteer time off: 20 hours per year
Company-wide hack weeks
Mental wellness programs.

Additional Information:

Job Posted:
November 26, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Director of Global Commercial Sales